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CI
Controls Engineer
Cintal, Inc.
Tucson, AZ
- $90,000 to $95,000 USD / year
The Automation Validation Engineer position develops, tests, and troubleshoots autonomy software systems used for autonomous machines. This generally includes onboard system validation work…
Added 2 mins ago
H
Engineering Manager, Internal Attack
Horizon3
Remote, United States
- $238,000 to $280,000 USD / year
…production network, and able to explain an attack path to an engineer, a product manager, or a…
Added 2 mins ago
Scientific, Computer Engineer, Staff Cloud Infrastructure
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Redwood City, CA
We are seeking a Staff Cloud Infrastructure / Scientific Computer Engineer to help build, operate, and improve the infrastructure foundations that support computational science, data…
Added 2 mins ago
Software Engineer III, Infrastructure, Google Cloud Security and Privacy
Google
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…including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and…
Added 3 mins ago
Planner
Capstone Mining
Miami, AZ
Work Management: Manage work orders within the SAP system, including prioritization, scope definition, labor estimates, and schedule development to support efficient execution.
Added 4 mins ago
Senior Software Engineer, VMS
Anduril Industries
Quincy, MA
…of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of…
Added 4 mins ago
Senior Materials and Process Engineer
Dynetics, Inc
Huntsville, AL
We are in search of a motivated, organized, and adaptable Senior Materials & Processes (M&P) Engineer to join the Advanced Materials & Test Division in Huntsville. As a core member of the…
Added 4 mins ago
Quality Engineer
LEIDOS, INC.
San Diego, CA · Chesapeake, VA
Leidos Defense is seeking a Quality Engineer at our San Diego CA. office to join our team in the Quality Assurance Department Program which provides quality assurance, control, inspection…
Added 4 mins ago
RF Communications Engineer
Dynetics, Inc
Huntsville, AL
The Lead RF Communications Engineer will support the Leidos Space Platforms Portfolio in the development of a lunar terrain vehicle system and support equipment, primarily responsible for…
Added 4 mins ago
Senior Industrial Engineer
The Productivity Team
United States
Develop facility layouts, material flow strategies, and manufacturing system designs.
Added 4 mins ago
Engineering Operations Lead
Venturi
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…Countermeasures Program Directorate (DTT) within the Chief Engineer / Targets Systems Engineering Division (DTTE). The individual will serve as the central operational integrator and…
Added 5 mins ago
ICT/Security Specialist
HDR
Phoenix, AZ
…show design intent, project specifications and assist with system related activities within all construction administration (CA)…
Added 5 mins ago
Quality Manager
Coherent Corp. US
Starkville, MS
Maintaining an effective quality system, developing and implementing quality control plans and procedures
Added 5 mins ago
Associate Software Engineer
Highmark Health
Remote, United States
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 5 mins ago
Principal Systems Engineer
Odyssey Systems Consulting Group, Ltd.
Hanscom AFB, MA
Odyssey Systems has an exciting opportunity for a Principal System Engineer providing support to the Air Force Life Cycle Management Center/ISR SOF (AFLCMC/HB). The Air Force Program…
Added 6 mins ago
Applied Scientist, Engineering
Anthropic
San Francisco, CA
The Discovery team at Anthropic is organized around the north star goal of building an AI scientist – a system capable of solving the long-term reasoning challenges and basic capabilities…
Added 6 mins ago
Senior Corrosion Engineer
Questar Gas Company
Remote, United States
…excellence and innovation. We are seeking a Senior Corrosion Engineer to join our Salt Lake City based…
Added 6 mins ago
SOFTWARE INTEGRATION ENGINEER - Linux/Scripting/Kubernetes - 10+ yrs of Experience - TS/SCI w/Poly clearance is required - ID - 544
Halogen Engineering Group, Inc
Fort George G Meade, MD
Software Integration Engineer - Linux/Scripting/Kubernetes - 10+ yrs of Experience - TS/SCI w/Poly Clearance
Added 6 mins ago
Interior Radar Development Engineer
Faurecia
Northville
Our FCE R&D Interior Radar Development Engineer will lead in-cabin radar development technical activities such as validation planning, KPI methodology and reporting, regression and release…
Added 7 mins ago
Key Account Manager
American Electric Power
Tulsa, OK
Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.
Added 7 mins ago
Senior Material Planning Analyst - 2nd Shift
GXO Logistics
Kansas City, MO
Experience with Microsoft Office; ability to extract system data from SAP and utilize Excel/Access to develop reports
Added 7 mins ago
Clerk II - 1st Shift
GXO Logistics
Union City, GA
Participate in and guide team in the Lean warehousing system on the floor
Added 7 mins ago
GL
PIT Operator - Night Shift
GXO Logistics
Tracy, CA
- $23.5 USD / hour
Correctly utilize warehouse management system and maintain appropriate work documents
Added 7 mins ago
O
Associate Support Engineer
Oracle
Oklahoma City, OK
- $21.3 to $45.05 USD / hour
-Validate system behavior, troubleshoot issues, and make adjustments as needed.
Added 7 mins ago
Engineer Shipboard Control Systems
Noblis
San Diego, CA
Troubleshoot control system hardware, software, and interfaces on in-service and new acquisition ships.

Oracle

Associate Support Engineer

Oklahoma City, OK, United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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