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Added 1 min ago
J
Senior Mechanical Engineer, HVAC Design
Jobot
Westminster, CO
- $150,000 to $175,000 USD / year
Senior Mechanical Engineer, HVAC Design, $150,000 to $175,000 per year, Onsite, Labs, Cleanrooms and Data Center Projects
Added 1 min ago
Sr Software Development Engineer, ADC2S
Amazon Development Center U.S., Inc.
Denver, CO
Amazon Web Services (AWS) is looking for a Software Development Engineer III to lead the architecture and technical direction for Amazon Elastic Compute Cloud (EC2) control-plane services…
Added 1 min ago
Software Development Engineer, ADC2S
Amazon Development Center U.S., Inc.
Denver, CO
Amazon Web Services (AWS) is looking for a Software Development Engineer II to design, build, and operate Amazon Elastic Compute Cloud (EC2) control-plane services in air-gapped regions.…
Added 2 mins ago
Technical Service Engineer
TAGHLEEF INDUSTRIES
Rosedale, IN
The Technical Service Engineer provides technical coordination and support for all Oriented Polypropylene Film (OPP) product conversions and final applications. This role supports film…
Added 2 mins ago
Principal Scientist/Engineer, Biomaterials & Toxicological Sciences
Therakos
Nashville, TN
The Principal Scientist/Engineer, Biomaterials & Toxicological Sciences provides technical leadership in the evaluation, selection, characterization, and biological safety assessment of…
Added 6 mins ago
Civil Engineer | Const. Services (P.E. licensed) - road/bridge
CTL Engineering
Columbus, OH
We are looking for a Construction Project Engineer who will play a key role in all aspects of construction administration and inspection services/testing for state (ODOT), county, and local…
Added 6 mins ago
Service Desk Manager
Metro Cruise Services, LLC
Long Beach, CA
…manages a Fresh service-based ITSM platform, drives service quality metrics (FCR, MTTR, SLA compliance, CSAT), and partners with IT Governance to deliver repeatable, auditable service…
Added 6 mins ago
Wet Etch Equipment Engineer, Solar Cells (Starlink)
SpaceX
Bastrop, TX
As a Wet Etch Equipment Engineer you will own the chemical processing equipment (wet chemical texturing tools, wet chemical preclean tools) used to manufacture silicon heterojunction solar…
Added 6 mins ago
Equipment Engineer, Wet Process (Solar Cells)
SpaceX
Bastrop, TX
As an Equipment Engineer, Wet Process you will own the chemical processing equipment (wet chemical texturing tools, wet chemical preclean tools) used to manufacture silicon heterojunction…
Added 6 mins ago
Equipment Engineer, Solar Cell Metallization (Starlink)
SpaceX
Bastrop, TX
As a Equipment Engineer, Solar Cell Metallization, you will own the screen printing and related metallization equipment used to manufacture silicon heterojunction solar cells at massive…
Added 7 mins ago
Service Desk Manager
Metro Shore Services, LLC
Long Beach, CA
…manages a Fresh service-based ITSM platform, drives service quality metrics (FCR, MTTR, SLA compliance, CSAT), and partners with IT Governance to deliver repeatable, auditable service…
Added 7 mins ago
Manufacturing Engineer II
AeroVironment, Inc.
Petaluma, CA
The Manufacturing Engineer II designs and operates the manufacturing systems for AeroVironment's Unmanned Air Vehicles. In this role, the Manufacturing Engineer chooses the best…
Added 9 mins ago
PI
Maintenance Mechanic
Polaris Industries Inc.
Riverside, CA
- $28 to $32 USD / hour
Special Engineer State of Minnesota Low Pressure Boiler License.
Added 10 mins ago
Software Engineer III, Infrastructure, Google Cloud Security and Privacy
Google
Sunnyvale, CA
In most instances, this position requires in-person interviews as part of the hiring process.
Added 12 mins ago
Senior Materials and Process Engineer
Dynetics, Inc
Huntsville, AL
…the successful candidate will serve as a senior Materials & Process Engineer. This position will balance multiple activities including but not limited…
Added 12 mins ago
Senior Industrial Engineer
The Productivity Team
United States
The ideal candidate is a hands-on engineering professional with a strong background in manufacturing operations, process improvement, facility design, production systems, and continuous…
Added 12 mins ago
Engineering Operations Lead
Venturi
Huntsville, AL
…Countermeasures Program Directorate (DTT) within the Chief Engineer / Targets Systems Engineering Division (DTTE). The individual will serve as the central operational integrator and…
Added 13 mins ago
Quality Manager
Coherent Corp. US
Starkville, MS
Performing and responding to quality audits and facilitate corrective action and process improvements based upon the audit results with active between quality and production teams
Added 14 mins ago
Applied Scientist, Engineering
Anthropic
San Francisco, CA
…is to contribute to training Claude to invent, design, and engineer across every discipline and scale, reliably and safely: new manufacturing and experimental techniques, processes,…
Added 15 mins ago
Metallurgical Engineer
EJ
Ardmore, OK
Oversees the operation of the Metal lab, Sand lab, and Quality technicians, confirming that all the necessary testing is being conducted to ensure that the iron produced meets associated…
Added 15 mins ago
Interior Radar Development Engineer
Faurecia
Northville
Our FCE R&D Interior Radar Development Engineer will lead in-cabin radar development technical activities such as validation planning, KPI methodology and reporting, regression and release…
Added 15 mins ago
O
Associate Support Engineer
Oracle
Oklahoma City, OK
- $21.3 to $45.05 USD / hour
- Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-
Added 15 mins ago
Engineer Shipboard Control Systems
Noblis
San Diego, CA
Knowledge of shipboard safety and quality assurance practices.
Added 15 mins ago
CH
Data Analyst
Cayuse Holdings
Oklahoma City, OK
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 15 mins ago
Software Engineer (AI)
Zensar
Dallas, TX
Zensar is looking for a Graduate Software Engineer - AI Platform Development in the United States (Princeton, NJ – 100% Onsite/Hybrid). This position is open for Full Time with excellent…

Oracle

Associate Support Engineer

Oklahoma City, OK, United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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