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NOC Engineer, 12 Noon - 8 Pm
TEKsystems
New York, NY
- $28 to $32 USD / hour
DescriptionNETWORK OPERATIONS CENTER ENGINEER INFORMATION SERVICES DEPARTMENTThe Network Operations Center (NOC) Engineer is a junior to mid-level engineering position. RESPONSIBILITIES…
Added 1 min ago
MEP Construction Manager
Decima International
Phoenix, AZ · Dallas, TX
We are looking for a driven and capable MEP Construction Manager to support us in the delivery of multiple hyperscale data center projects for a major technology client, one of the top…
Added 1 min ago
DS
(1119593) HIL Verification & Controls Engineer
Diversified Services Network, Inc.
Mossville, IL
- $80,000 to $95,000 USD / year
…range of heavy machine and stationary power applications. The engineer will help build and use hardware-in-the-loop (HIL) simulation capabilities that catch software and controls issues…
Added 1 min ago
Sr. CRM Solution Sales Executive - CPQ - SLED
ServiceNow
Remote, United States
Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
Added 1 min ago
A
Project Manager
Actalent
Bedford, OH
- $53 to $63 USD / hour
…This role requires managing projects throughout the entire execution cycle, from order release and engineering through manufacturing, testing, and final shipment. The Project Manager will…
Added 1 min ago
A
Automation Engineer
Actalent
Asheville, NC
- $52.88 to $57.69 USD / hour
Job Title: Automation EngineerJob DescriptionThe Automation Engineer supports the deployment and optimization of automation solutions within a manufacturing environment, driving operational…
Added 1 min ago
A
Sr. Project Engineer
Actalent
Toledo, OH
- $110 to $150 USD / hour
Support brownfield project execution, managing work in and around existing refinery and terminal facilities while maintaining safe and reliable operations.
Added 1 min ago
A
Human Factors Design Engineer
Actalent
Minneapolis, MN
- $45 to $65 USD / hour
Job Title: Human Factors Design EngineerJob DescriptionThe Human Factors Design Engineer applies human-centered principles, methodologies, and technologies to the design of complex…
Added 1 min ago
Process Engineer
Actalent
Golden Valley, MN
Create and maintain bills of materials (BOMs) to support accurate production planning and execution.
Added 1 min ago
A
Test Engineer
Actalent
Eden Prairie, MN
- $48 to $64 USD / hour
Job Title: Test EngineerJob DescriptionThe Test Engineer acts as a technical subject matter expert for system testing, driving rigorous test practices, reliability validation, and…
Added 1 min ago
A
Test Engineer
Actalent
Mankato, MN
- $100,000 to $150,000 USD / year
Job Title: Test EngineerJob DescriptionThe Test Engineer designs, develops, and supports cost-effective automated test solutions for electronic and electromechanical products in a…
Added 2 mins ago
Engineer in Charge - Corporate Broadcast, Studio & Live Event Operations
Diversified
Santa Clara, CA
…with the flexibility to provide hands-on production operations support. The EIC serves as the primary onsite technical resource for corporate production systems and a purpose-built live…
Added 3 mins ago
Quality Engineer 2
FM Industries
Fremont, CA
…engineered thermal spray coatings. We provide customers leading edge support from protype to…
Added 3 mins ago
Senior QA Engineer, Client Interfaces
Crusoe
San Francisco, CA
…extended to MCP and Terraform, and a foundation solid enough to support the polish, defaults, and micro-interactions that make a developer cloud feel great to…
Added 4 mins ago
Electrical Engineer
Delphinus Engineering
Norfolk, VA
Supports the Marine Engineering Division in the design, analysis, and life cycle support of electrical systems for shipboard machinery and power systems, U.S. Navy shipboard and shore-based…
Added 4 mins ago
Test Engineer (Data Analyst) - Huntsville, Alabama
Davidson Technologies, Inc.
Huntsville, AL
Davidson is seeking a Test Engineer (Data Analyst) in Huntsville, AL to support the Indirect Fire Protection Capability (IFPC) Hardware-in-the-Loop (HWIL) laboratory and associate…
Added 4 mins ago
Lead Field Engineer-Construction Services
Takkion Ops Management LLC
United States
The Lead Field Engineer is responsible for overseeing field engineering activities, ensuring technical execution aligns with project specifications, safety standards, and quality…
Added 4 mins ago
Field Engineer (Construction Services)
Takkion Ops Management LLC
United States
TAKKION, a dynamic player in the renewable energy sector, is actively seeking a motivated field engineer to contribute to our team’s success. As a Field Engineer at TAKKION you will have…
Added 4 mins ago
Staff Software Engineer, Fullstack (Account Management)
Affirm
Remote, United States
…enabling self-service recovery and reducing the need for customer support. We own critical experiences like Self-Service Phone Change, Settings & Security Center, and account information…
Added 4 mins ago
Staff Production Engineer
Zscaler
San Jose, CA · Santa Clara, CA
We are looking for a Staff Production Engineer to join our team. This is a hybrid (3 days a week in San Jose, CA or Bellevue, WA) role, reporting to the Senior Manager, Site Reliability…
Added 4 mins ago
Staff Production Engineer
Zscaler
San Jose, CA · Santa Clara, CA
We are looking for a Staff Production Engineer to join our team. This is a hybrid (3 days a week in San Jose, CA or Bellevue, WA) role, reporting to the Director, Software Engineering in…
Added 4 mins ago
Sr. Production Engineer
Zscaler
San Jose, CA · Santa Clara, CA
We are looking for a Sr. Production Engineer to join our team. This is a hybrid (3 days a week in San Jose, CA) or Bellevue, WA role, reporting to the Senior Manager, Site Reliability…
Added 4 mins ago
Territory Sales Manager | Ace Hardware | Chicago, IL
CHERVON NORTH AMERICA INC
Chicago, IL
Partner with Field Marketing Representatives and internal cross-functional teams to maximize in-store execution and customer support.
Added 5 mins ago
Electrical Commissioning Engineer
LotusWorks
Maiden, NC
Support the development and execution of commissioning schedules aligned with project milestones and the critical path.
Added 8 mins ago
Project Engineer I-ENG
Zachry Group
Hammond, IN
Support Project Engineers and Project Managers in the planning, coordination, and execution of engineering and EPC projects.

Oracle

Associate Support Engineer

Saint Paul, MN, United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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