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Territory Sales Manager – Residential
Simpson Strong-Tie Company Inc.
Tacoma, WA
- $88,900 to $143,000 USD / year
Drive demand and grow sales of all Simpson product lines in the defined marketplace. This includes being active on jobsites, prospecting, conducting sales calls, identifying opportunities,…
Added 1 min ago
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Turbomachinery Design Engineer II
Antares
Los Angeles, CA
- $115,000 to $220,000 USD / year
As a Turbomachinery Design Engineer, you will own the mechanical design of turbomachinery components and assemblies for Antares nuclear reactors. You will develop hardware from early…
Added 1 min ago
Cloud Security Engineer
Deloitte US
Baltimore, MD · Rosslyn, VA · Washington, DC
…strengthen controls across complex platforms. As a Cloud Security Engineer, you will help assess and enhance security across Amazon Web Services (AWS), Google Cloud Platform (GCP), and…
Added 1 min ago
Data Platform Support Lead
Deloitte US
Atlanta, GA · Boston, MA · Charlotte, NC · Cincinnati, OH · Columbus, OH · Hartford, CT · Jersey City, NJ · NY · Philadelphia, PA · Raleigh, NC · Washington, DC
As a Data Platform Engineer, you’ll help design, build, and improve data platforms that enable clients to manage and use data effectively. You’ll work with the client and Deloitte teams to…
Added 1 min ago
SailPoint Engineer
Deloitte US
Baltimore, MD · Rosslyn, VA · Washington, DC
…protecting enterprise systems, data, and users. As a SailPoint Engineer, you will help design and deliver identity management solutions that support business goals, strengthen security, and…
Added 2 mins ago
Staff Hardware Systems Design Engineer, Platforms Infrastructure
Google
Sunnyvale, CA
As a Hardware Engineer in the board and system design team, you will work on ML/AI hardware systems projects to craft the solutions for current and future data center deployments. You will…
Added 3 mins ago
Quality Engineer
The Planet Group
Palm Bay, FL
This role monitors and improves the quality of our operational processes and outputs on a daily basis. The quality engineer's daily responsibilities include designing quality standards,…
Added 3 mins ago
Technical Support Engineer - Enterprise Accounts
Zoho USA
Austin, TX
…from a single online word-processing tool to a comprehensive product suite that covers an industry-leading range of use cases, including sales, marketing, support, accounting, human…
Added 5 mins ago
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Senior Power Electronics Firmware Engineer
Tonal
San Francisco, CA
- $170,000 to $195,000 USD / year
Tonal is looking for a Senior Power Electronics Firmware Engineer to develop the firmware for our motor drive and power systems. That drive generates up to 250 pounds of digital weight, so…
Added 5 mins ago
Lead NASCAR Aerodynamics Engineer
Oshkosh Corporation
Huntersville, NC
Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of…
Added 6 mins ago
Continuous Improvement Engineer
Federal Signal
Tishomingo, MS
TBEI Tishomingo is seeking a Continuous Improvement Engineer to join our team in Tishomingo, MS. This onsite role is responsible for driving process improvements, optimizing manufacturing…
Added 6 mins ago
Senior Project Engineer
TransDigm Group Inc.
Vergennes, VT
…engineering, manufacturing, quality, operations, or business support, there’s an opportunity to make your…
Added 8 mins ago
FE Engineer
Apple
Austin, TX
APPLE INC has the following available in Austin, Texas. Work with all fields (vertical product models) with a critical impact in getting impactful products to millions of customers quickly.…
Added 8 mins ago
Accessories Product Design Engineer
Apple
San Jose, CA
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver…
Added 8 mins ago
Product Design Engineer
Apple
Cupertino, CA
…manufacturability (DFM) to incorporate build capability into the design. Support manufacture of battery packs by reviewing manufacturing tooling, in process tolerance analysis, and build…
Added 9 mins ago
Principal Mechanical Engineer
Westinghouse Electric Company, LLC
Hopkins, SC
As a Principal Mechanical Engineer, you will provide senior technical leadership and mechanical engineering support for Design Engineering and Plant Modification (DEPM) activities at the…
Added 9 mins ago
Lead Machine Learning Engineer
UMG Recordings Inc
Santa Monica, CA
We are looking for a Lead Machine Learning Engineer to build, ship, and operate reliable machine learning and AI systems that create durable value across UMG. This is a senior…
Added 10 mins ago
Software Engineer - Java, Paze
Early Warning Services, LLC
United States
Develops, documents, tests, debugs, and maintains software product applications. Collaborates effectively with other members of the team to deliver on the team’s backlog.
Added 11 mins ago
Product Support Engineer - Tier 1
PRINTERLOGIC, LLC
ST. GEORGE, UT
…help us innovate, grow, and reach our goal. About the role The Product Support Engineer - Tier 1 is the first line of defense for our customers, resellers, and partners. You'll own the full…
Added 11 mins ago
Sentinel Cyber Software Engineer Lead
Northrop Grumman
Roy, UT
Northrop Grumman Defense Systems would like you to join our team as a Staff Software Engineer . This position will be located in Roy, UT and will support the Sentinel Program. Northrop…
Added 11 mins ago
Mechanical Design Engineer
Northrop Grumman
Roy, UT
Northrop Grumman System Test Team, Launch Support System (LSS) has an opening for a Mechanical Design Engineer supporting the Sentinel program based out of the Roy, UT campus. Launch…
Added 11 mins ago
Sentinel - Mechanical Engineer L2/L3
Northrop Grumman
Roy, UT
Northrop Grumman Defense Systems is seeking a Mechanical Engineer or Principal Mechanical Engineer to join our team. This position will be located at Roy, UT to support the Sentinel (GBSD)…
Added 11 mins ago
Industrial / Principal Industrial Engineer- Affordability Engineer
Northrop Grumman
Roy, UT
Northrop Grumman Defense Systems is seeking Industrial / Principal Industrial Engineer- Affordability Engineer
Added 11 mins ago
Senior Process Engineer
rogersco
Carol Stream, IL
This role is responsible for providing day-to-day engineering support for manufacturing operations, as well as implementing yield, process and product improvements.
Added 11 mins ago
OpenText Exstream- Software Engineer (HYBRID)
State Farm
Bloomington, IL · Dunwoody, GA · Richardson, TX · Tempe, AZ
We’re seeking an experienced Software Engineer (OpenText Exstream) for our batch Design & Development team within the Customer Communications product suite. You’ll collaborate with…

Closed listing

Oracle

Associate Support Engineer

Atlanta, GA, United States

$21.3 to $45.05 USD / hour

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About employer

More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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