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Added 2 mins ago
Quality Assurance Automation Engineer
Latham & Watkins LLP
Los Angeles, CA
The Quality Assurance (QA) Automation Engineer is an integral part of Latham’s Technology & Information Services team. This role will be responsible for supporting the development and…
Added 2 mins ago
2027 Associate Hazards Analyst Engineer/ Hazard Analyst Engineer - Utah
Northrop Grumman
Magna, UT · Corinne, UT
NG Space Systems is currently seeking an Associate Hazards Analyst or Hazard Analyst Engineer to support our Hazards Analysis team supporting in either Bacchus or Promontory, UT facility.
Added 3 mins ago
O
Associate Support Engineer
Oracle
Salt Lake City, UT
- $21.3 to $45.05 USD / hour
Added 3 mins ago
2027 Associate Energetics Manufacturing Engineer / Energetics Manufacturing Engineer - Utah
Northrop Grumman
Clearfield, UT · Salt Lake City, UT · Magna, UT · Corinne, UT
Basic Qualifications for an Associate Energetics Manufacturing Engineer:
Added 3 mins ago
Associate Software Engineer
Extra Space Storage
Salt Lake City, UT
The Associate Software Engineer is an entry-level role designed to build foundational engineering skills while contributing to impactful software solutions. This role partners with business…
Added 3 mins ago
Platform Engineer - Remote
SitusAMC
Salt Lake City, UT
Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent
Added 7 mins ago
Weapons Systems Specialist (E6B Subject Matter Expert / SME)
Integration Innovation, Inc. (i3)
Huntsville, AL · Orlando, FL
i3 is seeking an E-6B Flight Engineer/Naval Aircrewman Mechanical (AWF) Subject Matter Expert (SME) to assist a software development team in developing virtual training solutions. The…
Added 7 mins ago
Senior Associate, Systems Engineer 1
L3Harris Technologies
Forest, VA · Lynchburg, VA
Job Title: Senior Associate, Systems Engineering
Added 7 mins ago
EHS Engineer
Semtech Photonics
Alhambra, CA
The EHS Engineer is responsible for supporting Environmental, Health, and Safety (EHS) programs, regulatory compliance, safety training, reporting requirements, audits, and continuous…
Added 10 mins ago
AL
Full Stack Quality Assurance Engineer
Automated Logic Corporation
Kennesaw, GA
- $79,000 to $158,000 USD / year
We are seeking an experienced Full Stack Software Quality Assurance Engineer to ensure software and firmware quality, reliability, and performance through system-level, regression, and…
Added 11 mins ago
Manager, Safety & Training
Learn more about G&W today!
Jacksonville, FL
· High school diploma or GED; associate degree preferred
Added 13 mins ago
Associate Civil Engineer (Rail Track)
Olsson
Omaha, NE
As an Associate Engineer for Olsson’s Rail Track team, you will contribute to the design and delivery of rail infrastructure projects for freight rail, industrial, and other rail clients.…
Added 14 mins ago
Field Welding Engineer / NDE Coordinator
Bechtel
Thacker Pass, NV
Associate’s degree with 10 years of relevant industry experience acceptable.
Added 14 mins ago
Associate Manufacturing Test Engineer (2nd shift)
Carrier
Kennesaw, GA
The Associate Manufacturing Test Engineer will create the roadmap for the entire production test environment and develop implementation strategies. The primary roles and responsibilities of…
Added 14 mins ago
MacOs EUC Engineer
Regions Bank
Atlanta, GA
At Regions, the End User Computing (EUC) Engineer is responsible for designing, implementing, and maintaining desktop solutions that leverage various technologies and platforms. This role…
Added 14 mins ago
O
Associate Support Engineer
Oracle
Atlanta, GA
- $21.3 to $45.05 USD / hour
Added 14 mins ago
Platform Engineer - Remote
SitusAMC
Atlanta, GA
Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent
Added 15 mins ago
Information Systems Security Engineer
BOOZ, ALLEN & HAMILTON, INC.
Warner Robins, GA
Experience working as an Information System Security Engineer ( ISSE ) , Information System Security Officer ( ISSO ) , or a role in Information Technology, Cybersecurity, or IT Service…
Added 17 mins ago
CNC Programmer
Actalent
Greenville, SC
Job Title: CAD/CAM CNC ProgrammerJob DescriptionThis Manufacturing Engineer role focuses on setting up, programming, and operating CNC lathes in a heavy-duty shop environment that supports…
Added 17 mins ago
Field Service Technician (ATM) 4765
Nautilus Hyosung America Inc
San Fernando, CA
The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) within their assigned territory. The Field Service Engineer will provide…
Added 17 mins ago
Field Service Technician (ATM) 4762
Nautilus Hyosung America Inc
New Orleans, LA
The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) within their assigned territory. The Field Service Engineer will provide…
Added 18 mins ago
Maintenance Tech 2 - Now Offering A $500 Sign-On Bonus! - Cambria Hotel & Convention Center
Houston, TX
You will assist others on the team including the Chief Engineer on building and grounds maintenance
Added 19 mins ago
T
Senior Data Engineer
TIAG
Remote, United States
- $120,000 to $150,000 USD / year
Databricks Certified Data Engineer Associate, equivalent certification, or equivalent experience to qualify as a contractor capable of migrating source system data into a Databricks…
Added 20 mins ago
Electrical Engineering Associate – HVAC/Building Systems
Farnsworth Group
Phoenix, AZ
Farnsworth Group is seeking an Electrical Engineering Associate - Building Systems to support the design and documentation of electrical systems for commercial, industrial, institutional,…
Added 21 mins ago
NA
Engineer, Quality
Nutrien Ag Solutions
Greeley, CO
- $91,200 to $156,240 USD / year

Oracle

Associate Support Engineer

Atlanta, GA, United States

$21.3 to $45.05 USD / hour

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Job details

Pay: $21.3 to $45.05 USD / hour
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.

Responsibilities

Key Responsibilities

Technical Support and Solution Delivery-Customer Support and Advocacy:

-Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.

-Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).

Technical Support and Solution Delivery-Technical Problem-Solving and Resolution:

-Leverages basic understanding of problem resolution, which may include fix delivery and product certification to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.

-Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved, escalating complex customer technical issues to appropriate technical teams for resolution, as needed.

-Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.

Technical Support and Solution Delivery-Technical Support Documentation:

-Documents activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.

-Learns to prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.

Technical Proficiency and Support Enhancement-Technical Support Collaboration:

-Begins to develop a deeper understanding of assigned Oracle product ecosystem(s) and customer environment(s).

-Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.

Technical Proficiency and Support Enhancement-Technical Support Improvement:

-Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.

-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.

Performance Monitoring and Management:

-Monitors and executes own support service performance metrics, with some guidance.

Issue Investigation & Troubleshooting

Analyze and investigate configuration-related issues reported by clients or stakeholders.

-Identify root causes and apply corrective changes without impacting other solutions or workflows.

-Document resolutions and improvements for future reference.

Collaboration & Communication

Provide clear status updates to clients, managers, and internal teams.

-Communicate risks, delays, scope changes, or dependencies proactively.

-Translate technical configurations into understandable explanations for non-technical stakeholders.

Compliance, Standards & Documentation

Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.-

-Update configuration tracking tools, change logs, and documentation.

-Maintain audit readiness and follow ITIL-based change management processes.

Additional Responsibilities (as needed)

Services Translation:

-Provides translation oral and verbal services for technical and non-technical inquiries for products and services, with guidance.

Core Responsibilities

Change Configuration and Implementation:

-Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.

-Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.

Ensure builds follow established configuration guidelines and maintain consistency across environments.

Requirements Gathering and Analysis

Work with clients, solution architects, and internal teams to understand business requirements.

Estimate work effort, clearly define scope, and document configuration details for each change request.

Identify dependencies and integration points across interconnected modules or solutions.

Testing & Quality Assurance

-Conduct unit, functional, and integration testing for all changes made.

-Validate system behavior, troubleshoot issues, and make adjustments as needed.

Planning & Execution:

-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs with guidance.

Problem Solving:

-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic data and/or information to troubleshoot common errors.

Continuous Learning:

-Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.

Continuous Improvement:

-Begins to identify ways to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.30 to $45.05 per hour; from: $44,300 to $93,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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More about this job

Skills

Technical support
Troubleshooting
Oracle
Documentation
Customer service
Relationship building
Problem solving
Research
Collaboration
Communication skills
Regulatory compliance
ITIL
Change management
Translation
Requirements gathering
Quality assurance
Troubleshoot
Process improvement

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