Jobs in the United States

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Added 3 mins ago
CO
Information Technology (IT) Technician I/II - Radio
City of Mesa
Mesa, AZ
- $52,138.53 to $88,572.85 USD / year
…the minimum requirements of the class. This class may receive lead supervision from IT Technician II - Radio’s, IT Technician III - Radio’s, and the Senior IT Technician - Radio. This class…
Added 12 mins ago
MEP Project Manager/Superintendent
Related
West Palm Beach, FL
…document coordination, review procurement packages and submittal data, and develop detailed scopes of…
Added 12 mins ago
Project Manager, Tenant Fitout - Data Center
Related
St. Louis, MO
Related Digital is developing a 934-acre data center campus in Montgomery County, Missouri (near New Florence) that will deliver 1.2 GW of utility capacity for an American technology…
Added 17 mins ago
DIR. INTAKE SERVICES - (REGISTERED NURSE)
UHS
FRANKLIN, TN
…regulatory compliance, service excellence initiatives, and data management and analysis. As a member of the senior leadership team, the Director contributes to the development and execution…
Added 22 mins ago
TH
Learning & Development Director
Traditions Hospitality Group
Norman, OK
- $95,000 to $110,000 USD / year
…leadership development, learning technology, digital content, data, and innovation to build training programs that employees and managers will actually…
Added 22 mins ago
Human Resources Manager
Traditions Hospitality Group
Norman, OK
Lead recruitment efforts, including sourcing, interviewing, and selecting candidates for various positions within the company.
Added 23 mins ago
Virtual Construction Manager
Jobgether
Remote, United States
The Virtual Construction Manager will lead Building Information Modeling (BIM) and Virtual Design and Construction (VDC) initiatives across construction projects, combining technical…
Added 23 mins ago
Senior Solutions Engineer, LocID
Jobgether
Remote, United States
…DSPs, SSPs, CTV platforms, publishers, identity providers, and data companies. You will lead technical discovery, design integration architectures, and take ownership of customer…
Added 23 mins ago
J
Senior Software Engineer, Production
Jobgether
Remote, United States
- $192,000 to $230,000 USD / year
Location requirement: Candidates must be based in the United States or the European Union due to customer jurisdiction and operational requirements
Added 23 mins ago
Revenue Growth Operations Manager
Jobgether
Remote, United States
…sensing solutions. In this hands-on role, you will oversee CRM data integrity, pipeline management, forecasting, reporting, and sales operations processes. Working closely with Growth…
Added 23 mins ago
J
Growth Marketing Lead
Jobgether
Remote, United States
- $175,000 to $220,000 USD / year
We are looking for a hands-on Growth Marketing Lead to take full ownership of the marketing strategy and growth performance of a flagship AI competition platform. In this role, you will…
Added 23 mins ago
Enterprise Sales Director
Jobgether
Remote, United States
We are seeking a commercially driven Enterprise Sales Director to lead strategic sales initiatives and accelerate the adoption of next-generation AI workforce solutions across the US…
Added 23 mins ago
Director/Senior Director, New Products
Jobgether
Remote, United States
As Director/Senior Director, New Products, you will lead the development and commercialization of a new internal audit business, taking ownership of its strategy, execution, and financial…
Added 23 mins ago
J
Director, Business Development – CDMO
Jobgether
Remote, United States
- $160,000 to $220,000 USD / year
Lead customer-facing business development activities while collaborating with technical and operational teams during proposal preparation.
Added 23 mins ago
Director of Marketing and Communications
Jobgether
Remote, United States
We are seeking an ambitious and experienced Director of Marketing and Communications to lead and scale an integrated marketing and communications function within a rapidly growing global…
Added 23 mins ago
Communications Manager (Corporate)
Jobgether
Remote, United States
Lead communications planning and responses for crises, emerging issues, and reputation-sensitive situations.
Added 23 mins ago
(Contractor) Senior Lead React Native Engineer
Jobgether
Remote, United States
…next steps. Our partner is looking for a (Contractor) Senior Lead React Native Engineer based in the United…
Added 24 mins ago
Lead Technical Marketing Engineer, Network Platform APIs, Enterprise Integrations & Agentic Automation(Remote)
Cisco
San Francisco, CA
Lead hands-on validation of Catalyst Center and Meraki Dashboard API use cases for enterprise customers and partners. Build and troubleshoot integrations with ITSM, CMDB, and telemetry…
Added 33 mins ago
TH
Learning & Development Director
Traditions Hospitality Group
Norman, OK
- $95,000 to $110,000 USD / year
…leadership development, learning technology, digital content, data, and innovation to build training programs that employees and managers will actually…
Added 33 mins ago
Human Resources Manager
Traditions Hospitality Group
Norman, OK
Lead recruitment efforts, including sourcing, interviewing, and selecting candidates for various positions within the company.
Added 33 mins ago
Manager, Programming
USA - 3316 Takeda Development Center Americas, Inc.
Boston, MA
…is seeking a Manager, Programming with the following duties: lead study-level statistical programming and related oversight activities to ensure timely delivery of high-quality and…
Added 38 mins ago
Director, Construction - Kennestone Market
Kennestone Hospital, Inc.
United States
Serve as lead for Construction Department to manage various project managers and related staff to maintain efficient and effective operations of the Construction Department projects and…
Added 38 mins ago
Certified Medical Assistant (CMA) - Gastroenterology - Griffin
Wellstar Medical Group, LLC
United States
The Medical Assistant functions under the direction of the Physician, Clinical Lead, Clinical Nurse Supervisor, Nurse Supervisor and/or Office Manager. Recognizes patient's needs and…
Added 38 mins ago
WM
Certified Medical Assistant - Min Invasive Gyn Surgery - North Fulton- Part Time
Wellstar Medical Group, LLC
United States
- Part-time
The Medical Assistant functions under the direction of the Physician, Clinical Lead, Clinical Nurse Supervisor, Nurse Supervisor and/or Office Manager. Recognizes patient's needs and…
Added 40 mins ago
ZT
Sales Dev Associate
Zebra Technologies Corporation
Chicago, IL
- $29.54 to $44.31 USD / hour
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally…

Optimum

Intern - Incident Management

Bethpage, NY, United States

$25 USD / hour

Apply on optimumcareers.com About employer

Applications open in a new tab.

Job details

Pay: $25 USD / hour
Apply by: Jan 1, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity.

At Optimum, co-op students work on real projects with real business impact. Participants gain hands-on experience, collaborate with industry professionals, and contribute to initiatives that help shape the future of connectivity, technology, and customer experiences. Students may work on meaningful projects, gain exposure to industry-leading technologies, partner with mentors, develop professional skills, and build networks across the organization.

Program Details

Full-time co-op opportunity
40-hour work week
30-minute unpaid lunch period each workday

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Job Summary

Under general supervision, the Incident Management Intern will analyze current operational workflows to identify inefficiencies, bottlenecks, and manual effort within the Incident Management lifecycle. The intern will design, build, and deliver automated solutions that reduce human toil, accelerate response times, and improve overall operational maturity. All solutions must be documented, version-controlled, and checked into the enterprise GitLab repository. The role also requires the intern to measure, visualize, and communicate the impact of improvements through data-driven metrics and dashboards, and to craft structured plans for obstacles that cannot be automated - integrating those plans into the broader project roadmap with a clear benefit case.

Responsibilities

Process Analysis & Automation

Rapidly learn and document current Incident Management processes, workflows, and handoffs identifying manual steps, redundancies, and bottlenecks.
Design and implement automated workflows to eliminate repetitive human effort (e.g. alert routing, ticket creation, escalation, notifications, status updates).
Collaborate with the Incident Management team and existing Automation Engineering team to ensure solutions align with current tooling, standards, and enterprise architecture.
Research and leverage AI-assisted tools to accelerate solution design and implementation.
Build solutions with future growth and scalability in mind avoiding point-fixes that create technical debt.
Check all solution code, scripts, configurations, and documentation into the enterprise GitLab repository following branching and commit standards.
Write clear internal documentation and runbooks so solutions can be maintained and extended by the wider team.

Metrics, Reporting & Continuous Improvement

Define and track Key Performance Indicators (KPIs) and Key Performance Metrics (KPMs) that quantify the before/after impact of each automation; including ticket backlog volume, manual handling time, and error/re-work rates.
Build dashboards and visualizations (graphs, trend charts, comparison tables) that clearly communicate operational improvements to both technical and non-technical audiences.
Analyze incident data, operational trends, and process telemetry to surface patterns, recurring obstacles, and opportunities for further improvement.
Produce periodic progress reports showing improvement over time and comparing results against baseline measurements.

Obstacle Identification & Planning

Identify processes and constraints that cannot be fully automated (e.g. compliance-gated decisions, customer-facing escalations, cross-team approval gates).
Develop structured mitigation plans for non-automatable obstacles, including proposed process redesigns, tooling enhancements, or staffing/workflow adjustments.
Integrate obstacle mitigation plans into the broader project plan with timelines, owners, effort estimates, and a clear benefit case for each proposed solution path.
Present solution options to stakeholders with a recommendation, supporting rationale, and projected ROI or efficiency gain.

Project Management & Stakeholder Communication

Use JIRA (or equivalent enterprise PM tool) to track all tasks, subtasks, blockers, and deliverables throughout the internship.
Communicate project status, milestones, risks, and blockers to the Incident Management lead, Automation team lead, engineering stakeholders, and project sponsors on a regular cadence.
Participate in sprint ceremonies, stand-ups, and stakeholder reviews as required.
Coordinate with Engineering, Automation, and Operations teams to gather requirements, validate solutions, and obtain sign-off.
Proactively surface blockers early - with a proposed path forward rather than waiting for resolution.

Organizational Performance

Demonstrate strong commitment to learning the business and the Incident Management domain quickly.
Adhere to and apply department methodologies, coding standards, and security policies.
Self-direct the preparation of high-quality deliverables with minimal rework.
Continuously improve personal knowledge of automation tools, monitoring platforms, and AI tooling relevant to the role.
Share knowledge and findings with the team throughout the engagement.

Qualifications

Education

Coursework in Computer Science, Information Technology, Systems Engineering, Business Technology, or related discipline - or equivalent technical experience.
Demonstrated academic or project work in automation, scripting, data analysis, or process improvement.

Key Experiences / Achievements

Familiarity working in or studying incident/service management concepts (ITIL awareness a plus).
Experience contributing to a shared codebase via Git or GitLab.

Technical / Functional Competencies

Experience in development/analytical tools, consisting of but not limited to the following:

Required / Strongly Preferred Beneficial / Nice to Have Python Ansible / Terraform Shell / Bash Scripting ServiceNow Git / GitLab PagerDuty / OpsGenie REST APIs Grafana / Kibana / Splunk JIRA Power BI / Tableau Markdown / Documentation Docker / Containerization / etc.. SQL / Data Querying CI/CD Pipelines AI / LLM tooling Confluence / SharePoint

Management Skills

Ability to quickly absorb unfamiliar processes and systems and apply learning independently.
Strong written and verbal communication skills - able to translate technical findings into plain-language summaries for non-technical stakeholders.
Ability to manage multiple concurrent tasks and adjust priorities based on team direction.
Proactive problem-solver who surfaces blockers early with proposed solutions.
Comfortable collaborating across cross-functional teams (Incident Management, Automation Engineering, Platform/Infrastructure, Stakeholders).
Detail-oriented with a commitment to documentation quality and version-controlled deliverables.

KEY COLLABORATORS

Incident Management Team Primary team - subject matter experts, process owners, and day-to-day stakeholders. Automation Engineering Team Technical partners for tooling, integrations, and alignment to automation standards. Engineering / Platform Teams Integration support for system-level changes, APIs, and infrastructure dependencies. Project Sponsors & Management Approval authority, priority setting, and escalation path for blockers and resources.

About This Role This position is designed for a self-motivated intern who can operate with a high degree of independence, apply AI tools to accelerate their own productivity, and deliver tangible, measurable improvements to Incident Management operations within the internship term. The ideal candidate is intellectually curious, comfortable with ambiguity, and committed to shipping well-documented, enterprise-quality work.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $25.00 / hour. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

The Company will not provide current or future sponsorship for this role.

Apply on optimumcareers.com About employer

More about this job

Skills

GitLab
Research
Documentation
Reporting
Process improvement
Track key performance indicators
Regulatory compliance
Workflow
Project management
Communication skills
Atlassian JIRA
Computer science
Computer technology
Data analysis
ITIL
Git
Python
Ansible
IBM Terraform
Bash
ServiceNow
API development
Grafana
Splunk
Microsoft Power BI
Tableau
Docker
SQL
CI/CD
Atlassian Confluence
Microsoft SharePoint
Adjust priorities
Microsoft Teams

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Work requirements

Jobs in the United States