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Software Architect ID92707
AgileEngine
Atlanta, GA
…across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work…
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Software Architect ID92707
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Optimum

Intern - Associate Mobile Engineer

Bethpage, NY, United States

$25 USD / hour

Apply on optimumcareers.com About employer

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Job details

Pay: $25 USD / hour
Apply by: Jan 1, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity.

At Optimum, co-op students work on real projects with real business impact. Participants gain hands-on experience, collaborate with industry professionals, and contribute to initiatives that help shape the future of connectivity, technology, and customer experiences. Students may work on meaningful projects, gain exposure to industry-leading technologies, partner with mentors, develop professional skills, and build networks across the organization.

Program Details

Full-time co-op opportunity
40-hour work week
30-minute unpaid lunch period each workday

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Job Summary

Under general supervision, the Associate Mobile Engineer supports operations and projects for the core platforms of the Optimum Mobile service on the Mobile Core team. This role engages with vendor personnel to resolve issues, implement new features and network functions, and ensure platform stability and performance. The Associate Mobile Engineer monitors network KPIs, validates alarms, performs acceptance testing, and supports device and software certification activities - including 3GPP cellular, Wi Fi access, mobile phones, and wearables - to deliver a high-quality customer experience. The Associate Mobile Engineer provides second-level support for assigned issues, detects and analyzes inconsistencies in internal systems that affect customers, and participates in outage response during working hours. The position will be assigned projects of small to medium scale and moderate complexity.

Responsibilities

Organizational Performance

Develop and maintain a strong understanding of Optimum Mobile services, mobile core operations, and network architecture.
Research technical issues and provide analytical support for projects and operational initiatives.
Prepare and contribute to KPI reporting, acceptance testing feedback, and other operational deliverables.
Follow established processes for operations, change management, incident management, and service assurance.
Identify, analyze, and resolve system issues impacting customer experience.
Provide second-level technical support for escalations, incidents, and customer-impacting issues. Technology
Continuously expand knowledge of mobile core technologies, devices, network services, and emerging wireless technologies.
Utilize analytical tools and methodologies to support operational and project objectives.
Participate in feature testing, release validation, platform optimization, and implementation activities.
Support network operations through system monitoring, alarm validation, backup/restore processes, and maintenance activities.
Monitor and analyze network KPIs, investigate performance anomalies, escalate issues when required, and implement corrective actions.
Collaborate with vendors to troubleshoot issues, implement enhancements, and maintain network functionality.
Support device testing and certification activities, including validation of cellular (3G/4G/5G), Wi-Fi Calling, smartphones, and wearable devices.
Participate in acceptance testing and provide recommendations based on results.
Identify opportunities to improve network performance, service quality, and customer experience.
Assist with outage response and maintenance window activities, including occasional off-hours support. Project Management
Execute assigned tasks using established project management and change management methodologies.
Track and communicate project progress, risks, and status updates to management and stakeholders.
Support project implementation, testing, and operational readiness activities. Business Analysis & Documentation
Create and maintain documentation related to operational procedures, test results, KPI analysis, certification activities, and process improvements.
Ensure accuracy and completeness of records supporting operational and project requirements. Customer Service, Communication & Marketing
Deliver outcomes that enhance customer satisfaction, service reliability, and operational excellence.
Build positive, collaborative relationships with internal teams, stakeholders, and vendor partners.
Demonstrate an understanding of the end-to-end mobile customer experience and its impact on business performance.
Communicate effectively in a professional, open, and solution-oriented manner. Teamwork & Professional Development
Contribute positively to a collaborative, high-performing team environment.
Take ownership of personal development through continuous learning and cross-training opportunities.
Seek opportunities to improve individual and team performance.
Demonstrate strong interpersonal, communication, and collaboration skills while working effectively across the organization.

Qualifications

Key Experiences / Achievements

Coursework in Computer Science, Engineering, Telecommunications, or related discipline, or equivalent work experience and technical training, is required
Interest and/or experience in mobile networks, device testing, systems analysis, and technical operations
Familiarity with AI Tools and AI First mindset

Technical / Functional Competencies

Knowledge or interest in learning about mobile network architecture and core platforms, including but not limited to: HLR, HSS, MME, PGW, PCRF, GGSN, OCS, OTA, SBC, S/C/I/E-SCSF, TAS
Understanding of 3G, 4G, and 5G voice and data services, SIM cards, provisioning systems, and related BSS/service network dependencies
Experience or demonstrated interest in device testing and certification, including: o 3GPP standards-based cellular testing and validation o Wi Fi access technologies (Wi Fi, WLC, TWAG, Wi Fi Calling) o Mobile phones and wearables interoperability and acceptance testing
Basic understanding of signaling and transport protocols: SIP, RTP, Diameter, SS7, HTTP, RADIUS
Basic SQL query knowledge; experience with GUI-based systems and Linux/Unix fundamentals
Proficiency with Microsoft Office; advanced Excel skills preferred
Good written and oral communication skills
Results- and customer-oriented mindset with strong analytical, prioritization, and problem-solving skills
Ability to learn quickly in a fast-paced mobile core environment

Management Skills

Ability to perform multiple tasks and adjust priorities based on workload and direction from management
Ability to organize, plan, and execute assignments under direct supervision
Verbal and written communication skills

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $25.00/ hour. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

The Company will not provide current or future sponsorship for this role.

Apply on optimumcareers.com About employer

More about this job

Skills

Customer experience
Research
Reporting
Change management
Technical support
Troubleshoot
Project management
Business analysis
Documentation
Customer service
Communication skills
Teamwork
Collaboration
Computer science
MME
C
BSS
SIP
Diameter
SQL
Linux
UNIX
Microsoft Office
Microsoft Excel
Prioritization
Problem solving
Adjust priorities

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Work requirements

Jobs in the United States