PATIENT SERVICES REPRESENTATIVE

JOB TITLE: Patient Services Representative DEPARTMENT: Integrated Health Services FLSA: Full-Time; Non-Exempt DURATION: OPEN Until Filled

POSITION PURPOSE

The Patient Services Representative is responsible for inputting complete, correct patient demographic information, updating all patient financial data, and verifying and documenting patient benefits on each account.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for demographic, insurance, and specific billing information taken directly from patients by registering new patients in the computer system and updating information on established patients for each visit.
• Inform patients of the income verification process and account status.
• Set up patient charts with accurate information.
• Monitors patient and visitor traffic during clinic hours and assists patient representatives with greeting all patients to expedite the check-in and check-out process.
• Provide patient support and culturally competent services for diverse populations.
• Responsible for disseminating information to clients and visitors regarding services of the Medical Center and how to utilize these services.

QUALIFICATIONS

Education/Certifications: Associate’s degree preferred.

KNOWLEDGE, SKILLS & ABILITIES:

Patient benefits/services coordinator and Basic Accounting Principles and experience needed. Federally Qualified Health Care (FQHC) environment and Ambulatory health care/early childhood practice experience preferred. EHR, preferably EPIC.

HIRING RANGE: $16.00 to $20.00/hour

BENEFITS:

• Medical
• Dental
• Vision
• 403b Retirement
• Paid Time Off
• 10 Paid Holidays (including birthday)

EQUAL OPPORTUNITY EMPLOYER

OIC, Inc. is an equal opportunity employer. OIC, Inc. offers equal opportunities to applicants and employees and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, political affiliation and/or any other status protected by law.

DIVERSITY STATEMENT

OIC, Inc. is committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients is essential to fulfilling OIC, Inc.’s vision and goals. https://www.econdev.org/ https://www.rockymountchamber.org/

Due to the volume of applications received, please do not contact the OIC Human Resources Department to check the status of an application, as we will be unable to provide this information over the phone. All applicants will be reviewed and those deemed most qualified will be contacted for an interview. Thank you for your interest in employment with OIC, Inc.