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Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are seeking a highly skilled and committed Senior Software Engineer to join our team. This role is central to advancing our quantum software roadmap and requires passion for software…
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Principal Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $165,600 to $331,200 USD / year
We are hiring a Principal Software Development Engineer to join the Azure PostgreSQL team, where you will work on and drive innovations in one or more areas of a relational database…
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Software Engineer, Teamwork Experiences Internship Opportunities
Microsoft
WA · Redmond, WA · Redmond
- $5,690 to $12,250 USD / month
As a Software Engineering Intern – AI/ML & LLM, you will help build AI-powered products and platforms that leverage machine learning, large language models, and intelligent services. You…
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Principal Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations,…
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Senior Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…continuously and drives engineering excellence. If you are a software engineer who is passionate about developing people and looking to have a huge impact at Microsoft in AI, this could be…
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Principal Software Engineer - AI Infrastructure
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
As a Principal Software Engineer on this team, you will own the architecture and technical direction of major components of the training platform and drive them from ambiguous problem…
Added 1 min ago
Electronic Ground Support Equipment (EGSE) Engineer - Level 3/4 (AHT)
SP - Orbital Space Systems
United States
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our…
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Principal Software Engineer
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $165,600 to $331,200 USD / year
We're looking for a Principal Software Engineer who likes the problems nobody has solved yet. You question assumptions and break ambiguous challenges into clear bets. You can find the root…
Added 1 min ago
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Senior Software Engineer
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $119,800 to $261,000 USD / year
We are looking for a Senior Software Engineer to build the telemetry and observability foundation behind business applications and emerging agent workloads. This is a hands-on software…
Added 1 min ago
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Principal Software Engineer
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
We are seeking a Principal Security Software Engineer to define and build the security foundation for COSMIC’s high-scale infrastructure and autonomous operations.
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AMHS Intelligent Systems Engineer
Intel Corporation
OR
- $128,880 to $211,200 USD / year
We are seeking an experienced Manufacturing Systems Software Development Engineer to take ownership of real-time cleanroom automation architectures, high-availability control software, and…
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Lewiston, ME
- $97,000 to $143,000 USD / year
Join Eaton's Electrical Engineering Services & Systems (EESS) team and lead the development, testing, and implementation of power systems control solutions for our customers using PLC’s,…
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Portland, ME
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OpenPlay

Lead Professional Services Engineer

Santa Monica, CA, United States

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Job details

Posting language: English
Posted: Apr 14, 2020

Original job description

Company Description Hello, we're OpenPlay! We’re looking for a lead professional services engineer to run the technical side of a team working on our web-based music distribution platform. You will join a product manager and two additional engineers working with one of the world’s largest music companies to design, develop, and deploy new features. This is a full-time position that will require you to spend eight days per month at our client’s offices (along with a product manager) in Burbank or Downtown Los Angeles. Other than that we have a great office by the beach in Santa Monica and/or you are free to work remote. What’s OpenPlay? We build software that powers the world’s largest record labels and music distributors. Our flagship products, OpenPlay Music and OpenPlay Platform, are used globally by labels and distributors to manage and deliver hundreds of thousands of albums from classical composers to indie bands to the world’s top selling artists (many of whom are also indie bands). At our core is a fantastic team and a strong process that allows us to consistently deliver robust, fast, beautiful, friendly software to stay on top of a rapidly evolving music industry. You can learn more about OpenPlay at: www.openplay.co

Job Description

What you’ll be doing

Client-Facing Consulting: You’ll lead the technical side of a dedicated professional services team responsible for the ongoing evolution of our platform inside one of the world's largest music companies. You will be working to uncover requirements, brainstorm solutions, develop roadmaps, discuss systems architecture, and design features with teams across our client’s organization from IT and business stakeholders to non-technical and label end-users. Eight days of your month (along with a product manager) will be spent in our client's offices in Burbank or Downtown Los Angeles.
Digging Deeper: Because you can’t always take every requirement at face value, and in order to provide the best possible engineering specifications to your team, you’ll also need to spend time doing thing like:
Having one-on-one conversations with technical members of our client’s teams;
Documenting technical requirements of new features;
Testing APIs and interfaces for client systems;
Querying relational databases to test their output;
Diagnosing Oracle DB error messages;
Manually assembling XML files and posting them to an API for testing;
Interacting with a SOAP API to find out how it works;
Reviewing and troubleshooting DDEX files (music industry specific XML);
Analyzing and interpreting music industry standards;
Reading client system documentation and learning about how these systems work, and their function in the ecosystem;
Helping to plan your engineering team's weekly sprints; and
Clicking the "Undo" button in Gmail
Bridging the Gap: You’ll be the bridge between your engineering team and our client’s technical (i.e. IT, system administration, database, engineering, devops) teams. In some cases you will also be working on technical solutions for our client’s customers (who use OpenPlay), and thus serving as a kind of ambassador for our client’s brand.
Fixing Problems: You’ll also help to diagnose issues with integrations and connections between OpenPlay and client systems. This might include:
Researching and discussing network routing tables;
Testing connectivity between the client network and AWS;
Analyzing error reports from client systems; and
Coordinating directly with our client’s technical teams.
Working with an Awesome Team: Work with a dedicated team of two engineers and a product manager to design, develop, and deploy new features. Have engineering, design, and product support from the rest of the OpenPlay team, and work closely with them to align to client features with broader company goals.

How we work

We are an agile team with a focus on continuous, iterative delivery of working features. We rely on communication and collaboration over planning and documents.
We automate and test heavily allowing us to rapidly deliver changes with minimal risk.
We have a well-defined, efficient engineering and delivery process with minimal management overhead that works well remotely.

Qualifications

Experience we’re looking for

Client-services/consulting experience. This is a high-engagement professional services role for a single client where much of your time will be spent uncovering undocumented technical requirements via in person, phone and email conversations. You should have previous experience working with customers to knowledgeably, thoughtfully and helpfully guide discussions and get questions answered. Professionalism and resiliency are required traits.
Software engineering experience on a web, mobile, or other type of client/server application. Understanding the structure and behavior common to a client/server application will be necessary for you to speak productively to technical questions with and without your engineering team’s input. Console game development sounds really cool but might not transfer over as well. TI-86 calculator programming experience probably wouldn’t be a great fit either.
Academic knowledge of software development. In addition to experience making things work, you’ll need to be able to research and articulate a particularly good solution. A computer science degree or otherwise acquired understanding of core software development principles would be the best fit.

Benefits

Competitive Salaries
Comprehensive Medical, dental, and vision insurance
Free to work remote. Our process lends itself very well to remote work. It can sometimes feel remote at the office when we’re sitting across from each other talking on slack.
Office by the beach with a small-but-growing collection of vinyl figurines.

Additional Information All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Oracle
Troubleshooting
Client System
Documentation
Google Gmail
System administration
AWS
Communication skills
Software development
Research
Computer science

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