Community Programs Manager, Champion Network

About the Team

Customer Education helps people and organizations develop the skills and confidence to use AI effectively and build and deploy AI solutions. We create courses, live learning, community programs and product education that help enterprise customers apply AI across their workforce and get more value from OpenAI’s products.

Champion Programs is part of OpenAI’s Customer Education team. We help enterprise customers identify and develop the people who lead AI adoption in their organizations. Some Champions guide a rollout across the company. Others help colleagues learn how to use AI in their daily work. Through the OpenAI Champion Network, they learn from OpenAI, exchange ideas with peers and bring what they learn back to their teams.

About the Role

We’re looking for someone to lead community engagement and build the operations that support the OpenAI Champion Network. You will design and run programs that help Champions return, contribute and learn from each other, while developing reliable workflows that support the Network’s growth across regions.

You will plan with the Champion Programs lead, who sets the overall strategy and priorities. Program leads own education content and live learning programs, and regional leads own local chapters and programming. You will own ongoing community engagement, member communications and follow-up, partnering with Customer Education Operations on shared systems, integrations and reporting.

In this role, you will:

• Develop and lead recurring community engagement programs: Create ways for Champions to share practical examples, connect with peers and participate between events. Use member feedback to improve these programs across different audiences
• Shape member communications and follow-up: Develop outreach and email approaches that reflect Champions’ roles and interests. Turn event discussions and member contributions into useful recaps, resources and clear next steps
• Run membership and recognition operations: Coordinate nominations, onboarding and recognition with account teams and program leads, keeping records current and next steps clear for prospective and existing members
• Build reliable community workflows: Own workflow requirements, data checks and follow-through across recruitment, membership and engagement. Partner with Customer Education Operations and technical teams on shared systems and complex integrations
• Use AI thoughtfully in community operations: Build and improve automations that reduce manual work and support useful member interactions, applying judgment about when a personal response, human review or intervention is needed
• Use data and member feedback to improve programs: Track participation, repeat engagement and contributions. Work with program leads to understand how these connect to adoption and customer value, and use the findings to decide what to improve or change

You might thrive in this role if you:

• Have more than five years of relevant experience, including customer-facing community work and hands-on program operations
• Have independently designed, run and improved community programs at scale across different audiences, with evidence that members returned, contributed and found value
• Have built or improved workflows, automations or integrations that made a program easier to run and its data more reliable, working independently or with operations partners
• Are a clear writer who can invite participation, adapt communications to different audiences and turn a discussion into a useful recap or follow-up
• Use program data and member feedback to make clear recommendations, investigating inconsistencies and understanding what the evidence can tell you
• Use AI to build practical solutions and can explain where automation helps, how you check its quality and when human involvement matters
• Work effectively across teams by clarifying ownership, managing competing priorities and following through. Experience in Customer Success or related work connecting programs to adoption and usage is helpful

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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