Learning & Development Manager

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access

Tomas Arcata Admin

The Learning & Development (L&D) Manager leads the day-to-day operations of Open Door's learning and development function, including team supervision, learning program management, LMS governance, and other workforce development initiatives. This position is accountable for ensuring learning programs and services align with organizational priorities, support employee training and development, meet compliance and regulatory requirements, and deliver measurable results. The L&D Manager partners with leaders across the organization to identify learning needs, prioritize resources, and oversee the successful implementation of learning solutions.

Compensation Range:

$95,238.00-$110,595.13

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead the day-to-day operations of the Learning & Development function, ensuring alignment with organizational priorities, workforce needs, and strategic goals.
• Establish departmental goals, priorities, work plans, performance measures, and resource allocation strategies.
• Evaluate learning requests and oversee project prioritization, workload distribution, service delivery, and operational performance.
• Supervise, coach, develop, and evaluate Learning & Development staff, fostering collaboration, accountability, professional growth, and high performance.
• Build team capability in instructional design, facilitation, learning technologies, project management, and workforce development practices.Partner with leaders to identify learning priorities, workforce development needs, and performance improvement opportunities.
• Recommend learning, coaching, communication, or process improvement solutions based upon leader and organization needs and requests.
• Support leadership development, onboarding, employee growth, and organizational capability-building initiatives.
• Promote evidence-based adult learning practices and contribute to annual learning and development planning.
• Provide strategic oversight and governance of the Learning Management System (LMS), including standards, processes, data integrity, reporting, compliance tracking, and user experience.
• Ensure effective administration of learning records, assignments, certifications, learning plans, and course catalogs.
• Lead LMS enhancements, vendor relationships, system improvements, and cross-functional partnerships to support effective organizational learning.
• Oversee the design, implementation, evaluation, and continuous improvement of learning programs, curricula, and resources.
• Establish and maintain standards for instructional quality, learner engagement, accessibility, consistency, and organizational alignment.
• Facilitate or support high-impact organization-wide learning initiatives as needed.
• Establish success measures and evaluate learning effectiveness through data, L&D metrics, learner feedback, and performance outcomes.
• Use evaluation data to guide recommendations, continuous improvement efforts, and organizational learning priorities.
• Partner with Compliance, Human Resources, Quality, Clinical Operations, and other stakeholders to support required training, accreditation, regulatory requirements, and L&D initiatives.
• Oversee learning-related vendors, technology partners, budgets, resources, and contracts.
• Lead learning and development projects from planning through implementation, ensuring appropriate scope, prioritization, resource utilization, and alignment with organizational goals.
• Performs additional responsibilities and contributes to special projects that are consistent with the scope and purpose of the position and support organizational priorities and Open Door's purpose.

QUALIFICATIONS AND EXPECTATIONS:

• Strong knowledge and application of adult learning theory, instructional design, facilitation, learning evaluation, and consulting practices.
• Strong knowledge of Learning Management Systems, training technologies, and administration.
• Strong computer skills, including experience with Excel, Word, and PowerPoint.
• Knowledge and understanding of online collaboration platforms like Smartsheet.
• Ability to lead, coach, and develop employees.
• Ability to establish priorities and manage multiple initiatives simultaneously.
• Ability to analyze data and make evidence-informed decisions, recommendations, and improvements.
• Strong project management, organizational, problem-solving, and decision-making skills.
• Strong written and verbal communication, facilitation, reporting, and presentation skills, with the ability to simplify and effectively convey complex concepts to a variety of audiences.
• Ability to foster a culture of continuous learning, innovation, accountability, and service.
• Ability to build effective relationships with large variety of individuals of diverse backgrounds, including public, private, and professional groups.
• Ability to work as a member of a team and independently as needed.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups.
• Adheres to ODCHC’s policies and procedures.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in education, Organizational Development, Healthcare Administration, or a related field. Master’s degree preferred, OR
• Minimum of 5 years in learning and development, training, or a related field, preferably in a healthcare setting.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Certification in training or instructional design (e.g., ATD, CPLP, CHCP) preferred.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises Learning & Development Specialists.
• Responsible for hiring, onboarding, coaching, assigning work, conducting performance evaluations, supporting employee development, and ensuring achievement of departmental goals and service standards.

SUPERVISION AND SUPPORT: The Learning & Development Manager reports directly to the Senior Director, Learning & Innovation and works collaboratively with leaders, managers, employees, subject matter experts, Human Resources, Compliance, Quality, Information Technology, Clinical Operations, and external partners to support organizational learning and workforce development priorities.

PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

• Ability to communicate via telephone, video, and/or in-person.
• Ability to read documents, computer screens, forms.
• Ability to remain stationary for extended periods.
• Ability to lift, carry, or otherwise move up to 25 pounds.
• Ability to use keyboard and view computer screens for extended periods.
• Ability to travel locally and long-distance as needed.
• Ability to move around offices and clinics as needed.