Jobs in the United States

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Digital Engineering Support Manager
GE Vernova
Wilmington, NC · Atlanta, GA · Greenville, SC · Houston, TX
Manage the BIM software support function, including tool selection and configuration, licensing, user support, training, and onboarding for engineering design and BIM applications.
Added 1 min ago
Senior Demand Planner
Westlake
Houston, TX
…irrigation. Westlake Pipe & Fittings is an industry leader in product development with Certa-Lok® spline-lock technology and product systems that are focused on building A Better…
Added 1 min ago
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Sr Data Engineer 1 – Enterprise IT Data Analytics
Exelon
OAKBROOK TERRACE, IL · KENNETT SQUARE, PA · Baltimore, MD
- $104,800 USD / year
Ability to build and maintain knowledge of new technologies or technology opportunities and assists in development of analysis of their use for business and/or IT clients.
Added 1 min ago
Mid-Level Mechanical/Product Development Engineer
RKS Design
Thousand Oaks, CA
Experience, Technology, Business Development, and Program Management to
Added 1 min ago
Civil/Structural Engineering Co-Op 2027
BAE Systems
Kingsport, TN
…experienced professionals on impactful projects, engage in career development opportunities, and network with our business leaders and the other students in the…
Added 2 mins ago
Senior Manufacturing Engineer
Hypertherm Inc.
Kent, WA
…control, mechanical systems, electrical systems, and fixture…
Added 2 mins ago
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Manager, UX Design
Yum!
Plano, TX · Irvine, CA
- $151,600 to $165,000 USD / year
You will guide design across omnichannel experiences, including kiosks, digital menu boards, and restaurant technology. Working closely with Product, Engineering, Brand Creative, Content,…
Added 2 mins ago
OI
Retirement Plan Consultant - Remote
OneDigital Investment Advisors LLC
Remote, United States
- $60,000 to $100,000 USD / year
Must possess a valid relevant securities license
Added 2 mins ago
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Senior Software Engineer – Python Cloud Microservices
CTRL + LLC
Annapolis Junction, MD
- $110.47 to $143.5 USD / hour
Applicants must live within commuting distance of the listed work location to be considered
Added 2 mins ago
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Technology Operations Intern
Arcesium LLC
NY
- $10,000 USD / month
Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our…
Added 3 mins ago
CA
Forward Deployed AI Architect
Crowe Advisory LLC
United States
- $102,400 to $204,100 USD / year
…approaches that rely on documented requirements and lengthy development cycles, FDEs blend engineering, product thinking, workflow design, and business understanding to achieve shared,…
Added 3 mins ago
North America Sales Manager (Logistics Automation)
Catalyx
Newtown, PA
customers, and grow existing enterprise accounts. This is a senior individual contributor role that owns prospecting, assigned account development,
Added 3 mins ago
Territory Sales Representative
Benco Dental
Louisville, KY · Lexington, KY
…comprehensive suite of services and solutions, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific…
Added 4 mins ago
VP Marketing - Shark Beauty
SharkNinja
Needham, MA
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the…
Added 4 mins ago
Senior Manager, Learning & Development
CesiumAstro
Austin, TX
We are looking to add a Senior Manager, Learning & Development to our team. In this role you will lead teams responsible for employee training, instructional design, leadership development,…
Added 5 mins ago
Senior Copywriter - Oncology Specialization
Klick
Philadelphia, PA
…and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI…
Added 5 mins ago
Lead Analytics Engineer
Fi
NY
…the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here…
Added 5 mins ago
Executive Director, Head of Enterprise Contracting
E.R. Squibb & Sons,L.L.C.
Princeton, NJ
This leader will own the strategy, design, and day-to-day operations of contracting for BMS. A central part of the mandate is building a team with deep expertise across the full range of…
Added 5 mins ago
Senior Manager, REMS Advisor Lead
E.R. Squibb & Sons,L.L.C.
United States
Collaborate with the Director, REMS Advisors and Learning & Development Team to design and implement comprehensive, ongoing training curricula for REMS Advisors
Added 5 mins ago
Senior Manager, REMS Advisor Lead
E.R. Squibb & Sons,L.L.C.
United States
Collaborate with the Director, REMS Advisors and Learning & Development Team to design and implement comprehensive, ongoing training curricula for REMS Advisors
Added 5 mins ago
Senior Director, Business Insights and Technology- Research (Clinical Pharmacology & Pharmacometrics)
E.R. Squibb & Sons,L.L.C.
Cambridge Crossing, MA · San Diego, CA · Brisbane, CA · Princeton, NJ
Reporting to the Vice President, Research Business Insights & Technology, this leader will operate as part of a unified BI&T leadership team alongside peers in enterprise architecture,…
Added 5 mins ago
Quality Engineer
M.C. Dean, Inc
Caroline County, VA
M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most recognizable mission critical facilities, secure environments,…
Added 5 mins ago
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Epic Applications Analyst - Radiant/Lumens (Salaried, Full time)
Washington Regional Medical System
Fayetteville, AR
- Full-time
Maintain advanced knowledge of Epic Lumens and Radiant functionality, including clinical workflow design, application dependencies, integration points, and downstream impacts across the…
Added 5 mins ago
Mechanical Superintendent
Worley
Bastrop, TX
…resolve construction challenges, and ensure completed work meets design specifications. Your leadership will directly influence safety performance, quality, cost, schedule, workforce…
Added 5 mins ago
Principal Project Engineer- Propulsion Engines & Power Systems
Aerospace
Phoenix, AZ
Candidates must have strong communication skills · YOU MUST HAVE

Open Dealer Exchange

Support Operations Analyst

Southfield, MI, United States

Apply on recruiting.paylocity.com About employer

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Job details

Experience: 2-4 years of experience in technical support, client services, or business operations within a technology-driven environment.
Posting language: English
Posted: Nov 10, 2026

Original job description

Description Support Operations Analyst - Job Description Provider Exchange Network (PEN), a business unit of Open Dealer Exchange, is seeking a curious, analytical Support Operations Analyst to join our team in Southfield, MI. PEN helps over 200 F&I (Finance and Insurance) product providers rate and contract aftermarket products electronically for car dealerships.

This position is ideal for someone interested in application support, API troubleshooting, software integrations, or technical operations. Our analysts investigate issues involving data exchange between automotive dealership systems and third-party product providers, working closely with technical teams to identify root causes and coordinate solutions.

No automotive experience needed! We’re looking for strong problem-solving skills, technical curiosity, clear communication, and a willingness to learn. Backgrounds in technical support, computer science, information systems, or software troubleshooting are encouraged to apply.

PEN offers a hybrid work model, a clear path for growth, and an excellent compensation and benefits package.

Responsibilities

Deep Product and Industry Knowledge: Demonstrate advanced understanding of PEN’s products and services and how they impact the dealership F&I process. Apply that knowledge to Aftermarket Insurance Providers, Dealership System partners, and internal stakeholders.
Issue Resolution: Independently troubleshoot complex issues, perform escalation triage, and drive timely resolution while identifying root causes and recommending corrective actions.
Partner Communication: Communicate effectively with business partners regarding service-impacting changes, issue status, and support guidance, ensuring clarity and alignment across stakeholders.
Product Administration: Obtain a deep understanding of the PEN Product Administration System and support all customer implementations.
Training Support: Coordinate and deliver training and educational initiatives for business partners, and provide guidance that supports adoption and effective use of PEN products and processes.
Business Advocacy: Serve as a liaison and advocate to ensure partner needs, concerns, and feedback are accurately represented and incorporated into support and operational priorities.
Process Development: Contribute to the design, documentation, and continuous improvement of internal processes and procedures to increase efficiency, consistency, and service quality.
Knowledge Management: Create, update, and maintain Knowledge Base articles and support documentation to ensure content accuracy, relevance, and usability for both internal teams and business partners.

Requirements

Job Requirements

Bachelor’s Degree in Information Technology, Computer Science, or related field.
2-4 years of experience in technical support, client services, or business operations within a technology-driven environment.
Demonstrated ability to manage work independently, prioritize competing demands, and exercise sound judgment in support of day-to-day operations and escalations.
Excellent interpersonal skills with the ability to collaborate effectively across teams and with stakeholders.
A combination of relevant education, training, and experience may be considered in lieu of formal qualifications.

Desired Skills

Strong customer service and communication skills with a focus on professionalism, responsiveness, and partner relationship management.
Exceptional communication skills, both verbal and written, with the ability to interpret and convey complex technical concepts to a wide range of audiences.
Ability to collaborate effectively across multiple departments and levels within the organization to achieve common goals and drive resolution.
A self-motivated and adaptable approach to working in a fast-paced and evolving environment.
Able to work independently with minimal supervision, demonstrating strong initiative, accountability, and ownership of assigned work.
Strong analytical and problem-solving skills, with the ability to identify trends, recommend improvements, and support more complex operational and support needs.

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Jobs in the United States