Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 6 mins ago
Senior Infrastructure Solutions Engineering (AI & Automation)
ewminds consulting Services
Frazer Township, PA
Drive API-first architecture, integration standards, and governance across internal platforms and enterprise applications.
Added 6 mins ago
Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
Familiarity with internal developer platforms, reusable infrastructure, and productized engineering patterns.
Added 6 mins ago
Full Stack Engineer
ewminds consulting Services
Clairton, PA
· Experience with API design, microservices, event-driven architectures, data integration, and messaging (e.g., Kafka, MQ)
Added 7 mins ago
BV
QA/QC Technician - Houston, TX
Bureau Veritas
Houston
- $25 to $28 USD / hour
Demonstrated technical knowledge of the Standard DS-1, relevant API specifications, and other applicable industry standards
Added 7 mins ago
BV
QA/QC Technician - Lafayette, LA
Bureau Veritas
Lafayette
- $25 to $28 USD / hour
Demonstrated technical knowledge of the Standard DS-1, relevant API specifications, and other applicable industry standards
Added 7 mins ago
Business Applications Developer & Administrator
Events DC
Washington, DC
The Business Applications Developer & Administrator administers, configures, develops and supports Events DC's enterprise business applications. The role owns Events DC's
Added 7 mins ago
Senior Data Engineer
Vatica Health
Remote, United States
Build and operate cloud solutions using AWS services such as EC2, ECS, Lambda, API Gateway, and SQS.
Added 9 mins ago
O
Intern - Incident Management
Optimum
Bethpage, NY
- $25 USD / hour
Added 11 mins ago
Sr. Principal Architect
The Huntington National Bank
Columbus, OH
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Added 13 mins ago
Sr Powerbuilder Dev - Hybrid Richmond, VA
Novalink Solutions LLC
Richmond, VA
Virginia Tax is seeking an experienced, senior-level PowerBuilder developer to provide analysis, support, and maintenance for the IRMS legacy system, as well as development and…
Added 13 mins ago
GI
Senior iOS Engineer
General Intuition & Medal
New York City, NY
- $180,000 to $275,000 USD / year
Added 14 mins ago
H
Software Engineer
HP
Fort Collins, CO
- $130,700 to $205,200 USD / year
· Understanding of REST APIs, gRPC API, HTTP, tokens (JWT), and authentication flows.
Added 14 mins ago
Senior Engineer, Global Technology - Enterprise Core Platform
Expeditors
Seattle, WA
As a Senior Engineer, you will help shape the future of the Enterprise Core Platform (ECP), the internal developer platform on Azure that every engineering team at Expeditors builds on. We…
Added 15 mins ago
Identity Governance and Administration Senior Engineer - AVP
MUFG Bank, Ltd.
Jersey City, NJ · Tampa, FL
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day · Candidates must have 6-10 years of Identity & Access Management experience, including at least 4 years of hands-on IGA engineering experience (e.g
Added 16 mins ago
R
Staff Software Engineer (Remote)
Rula
Remote, United States
- $192,000 to $240,000 USD / year
…backend engineering skills with TypeScript and Node.js, including API design, service architecture, data modeling, and database interactions. Demonstrated ability to design, build, and…
Added 18 mins ago
Atlassian Cloud Migration Architect
NTT DATA Americas, Inc.
King Of Prussia
…support, Manual remediation requirements, Licensing impact, API differences, Functional gaps, Security implications, Replacement…
Added 18 mins ago
AWS/Node.js Developer
NTT DATA Americas, Inc.
McKinney
We are currently seeking a AWS/Node.js Developer to join our team in McKinney, Texas (US-TX), United States (US).
Added 18 mins ago
.NET Full Stack Technical Lead
NTT DATA Americas, Inc.
King Of Prussia
Must have experience on full stack development on Microsoft platform
Added 18 mins ago
Senior .NET / AWS Engineer
NTT DATA Americas, Inc.
McKinney
5+ years of hands-on experience designing and deploying solutions in AWS (EC2, S3, Lambda, RDS, API Gateway, etc.).
Added 18 mins ago
Mixed Modality (Peptide Upstream) Advisor - Process Translation and Execution Lilly Medicine Foundry
Eli Lilly and Company
United States
The Process Translation and Execution (PTE) team translates API/DS process knowledge into clinical supply readiness, oversees technology transfer, implements phase-appropriate control…
Added 19 mins ago
Support Operations Analyst
Open Dealer Exchange
Southfield, MI
This position is ideal for someone interested in application support, API troubleshooting, software integrations, or technical operations. Our analysts investigate issues involving data…
Added 19 mins ago
Integration Support Analyst
Open Dealer Exchange
Southfield, MI
This position is ideal for someone interested in application support, API troubleshooting, software integrations, or technical operations. Our analysts investigate issues involving data…
Added 19 mins ago
Product Support Specialist
Open Dealer Exchange
Southfield, MI
This position is ideal for someone interested in application support, API troubleshooting, software integrations, or technical operations. Our analysts investigate issues involving data…
Added 19 mins ago
Executive Director API Development
Proclinical
Newark
Senior Director API Development's - Permanent - Newark, CA
Added 20 mins ago
Manufacturing Systems Owner
Castelion Corporation
Torrance, CA · Torance, CA
…systems, and test data and telemetry platforms. Scope and deliver API integrations with other home-grown systems and…

Open Dealer Exchange

Support Operations Analyst

Southfield, MI, United States

Apply on recruiting.paylocity.com About employer

Applications open in a new tab.

Job details

Experience: 2-4 years of experience in technical support, client services, or business operations within a technology-driven environment.
Posting language: English
Posted: Nov 10, 2026

Original job description

Description Support Operations Analyst - Job Description Provider Exchange Network (PEN), a business unit of Open Dealer Exchange, is seeking a curious, analytical Support Operations Analyst to join our team in Southfield, MI. PEN helps over 200 F&I (Finance and Insurance) product providers rate and contract aftermarket products electronically for car dealerships.

This position is ideal for someone interested in application support, API troubleshooting, software integrations, or technical operations. Our analysts investigate issues involving data exchange between automotive dealership systems and third-party product providers, working closely with technical teams to identify root causes and coordinate solutions.

No automotive experience needed! We’re looking for strong problem-solving skills, technical curiosity, clear communication, and a willingness to learn. Backgrounds in technical support, computer science, information systems, or software troubleshooting are encouraged to apply.

PEN offers a hybrid work model, a clear path for growth, and an excellent compensation and benefits package.

Responsibilities

Deep Product and Industry Knowledge: Demonstrate advanced understanding of PEN’s products and services and how they impact the dealership F&I process. Apply that knowledge to Aftermarket Insurance Providers, Dealership System partners, and internal stakeholders.
Issue Resolution: Independently troubleshoot complex issues, perform escalation triage, and drive timely resolution while identifying root causes and recommending corrective actions.
Partner Communication: Communicate effectively with business partners regarding service-impacting changes, issue status, and support guidance, ensuring clarity and alignment across stakeholders.
Product Administration: Obtain a deep understanding of the PEN Product Administration System and support all customer implementations.
Training Support: Coordinate and deliver training and educational initiatives for business partners, and provide guidance that supports adoption and effective use of PEN products and processes.
Business Advocacy: Serve as a liaison and advocate to ensure partner needs, concerns, and feedback are accurately represented and incorporated into support and operational priorities.
Process Development: Contribute to the design, documentation, and continuous improvement of internal processes and procedures to increase efficiency, consistency, and service quality.
Knowledge Management: Create, update, and maintain Knowledge Base articles and support documentation to ensure content accuracy, relevance, and usability for both internal teams and business partners.

Requirements

Job Requirements

Bachelor’s Degree in Information Technology, Computer Science, or related field.
2-4 years of experience in technical support, client services, or business operations within a technology-driven environment.
Demonstrated ability to manage work independently, prioritize competing demands, and exercise sound judgment in support of day-to-day operations and escalations.
Excellent interpersonal skills with the ability to collaborate effectively across teams and with stakeholders.
A combination of relevant education, training, and experience may be considered in lieu of formal qualifications.

Desired Skills

Strong customer service and communication skills with a focus on professionalism, responsiveness, and partner relationship management.
Exceptional communication skills, both verbal and written, with the ability to interpret and convey complex technical concepts to a wide range of audiences.
Ability to collaborate effectively across multiple departments and levels within the organization to achieve common goals and drive resolution.
A self-motivated and adaptable approach to working in a fast-paced and evolving environment.
Able to work independently with minimal supervision, demonstrating strong initiative, accountability, and ownership of assigned work.
Strong analytical and problem-solving skills, with the ability to identify trends, recommend improvements, and support more complex operational and support needs.

Apply on recruiting.paylocity.com About employer

Report this job

Work requirements

Jobs in the United States