Jobs in the United States

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Added 3 mins ago
Engineer IV - Electrical
DVJ Consulting Engineers
Los Angeles, CA
…a shared technical resource and does not serve as a Project Manager. It coordinates with District personnel, Campus Administration, College Project Teams (CPTs), Program Management Office…
Added 5 mins ago
HH
Home Health Physical Therapist
Healthways Home Health Services Inc
Irvine, CA
- $62 to $70 USD / hour
Graduate of a Physical Therapy program approved by the American Physical Therapy Association, the Committee on Allied Health Education and Accreditation of the American Medical Association,…
Added 5 mins ago
HH
Home Health Physical Therapist
Healthways Home Health Services Inc
Irvine, CA
- $62 to $70 USD / hour
Graduate of a Physical Therapy program approved by the American Physical Therapy Association, the Committee on Allied Health Education and Accreditation of the American Medical Association,…
Added 8 mins ago
Nurse Home Visitor - Nurse Family Partnership
Dallas County Hospital District d/b/a Parkland Health
United States
…standards in clinical nursing practice and adherence to the program model, policies, procedures, and guidelines of Parkland…
Added 24 mins ago
Service Manager
Buffalo Wild Wings
Mesquite, TX
As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ensure tasks are performed…
Added 26 mins ago
Consumer Experience Supervisor
La-Z-Boy Incorporated
Monroe, MI
Builds and maintains relationships with business partners. Participates in scheduled Market Sales Manager (MSM) and dealer calls and sends updates as required.
Added 27 mins ago
HF
Adult Day Program Manager
Help For Brain Injured Children, Inc.
Whittier, CA
- $70,000 to $80,000 USD / year
Position: Program Manager – Adult Day Program
Added 28 mins ago
DH
Men's Lounge Bartender - Weekend Availability
Druid Hills Golf Club
Atlanta, GA
- $15 USD / hour
…high-volume environment. You will work closely with the Pavilion Manager and team to ensure a warm and welcoming atmosphere is provided to all guests. At Druid Hills Golf Club, we pride…
Added 28 mins ago
Marketing Specialist
Drug Hunter
Remote, United States
…Growth (Marketing), you will learn all aspects of the marketing program. You will be a key resource for the team and will develop hands-on experience across a broad range of modern B2B…
Added 28 mins ago
Channel Marketing Specialist
Drucker Diagnostics
Port Matilda, PA
Work with the Marketing Manager to translate strategic partner priorities into defined channel enablement plans and MarCom deliverables.
Added 28 mins ago
Channel Marketing Specialist
Drucker Diagnostics
State College, PA
Work with the Marketing Manager to translate strategic partner priorities into defined channel enablement plans and MarCom deliverables.
Added 28 mins ago
Commercial Credit Analyst I – Middle Market - Great Entry Level Opportunity for those with a degree in Finance or Accounting
TD Bank, N.A.
NY · Ramsey, NJ · Melville, NY
Added 42 mins ago
SO
DSHS FTAA Fiscal Analyst 2
State of Washington
Lakewood, WA
- $4,517 to $6,075 USD / month
…to the Consolidated Business Services (CBS) Fiscal Analyst Manager in administrating, processing and record keeping involved with Local Funds and Time and Attendance for Child Study and…
Added 47 mins ago
Assistant Store Manager
Marshalls of MA
Dyersburg, TN
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 49 mins ago
Business Affairs Specialist
Drake Cooper
Remote, United States
…projects. You'll partner closely with our Business Affairs Manager, Production, Creative, Account Management, Finance, and Legal to coordinate agreements, talent documentation, usage…
Added 49 mins ago
Youth Services Supervisor (Youth Group Leader)
State of Missouri
Lawson, MO
…for interview, eligibility may be discussed with the hiring manager at that…
Added 49 mins ago
Youth Services Worker
State of Missouri
Springfield, MO
…for interview, eligibility may be discussed with the hiring manager at that…
Added 52 mins ago
Assistant Manager (Access Center) - Boynton Beach, Florida
NYU Langone Medical Center
Boynton Beach, FL
We have an exciting opportunity to join our team as a Assistant Manager (Access Center) - Boynton Beach, Florida.
Added 52 mins ago
Manufacturing Engineer II (2nd Shift, Onsite)
Collins Aerospace
Seminole, FL
…activities. The ME will report to the Largo Manufacturing Engineering Manager and interface with design, process and other CMC manufacturing engineering, factory operations, and program…
Added 1 hour ago
Service Manager
BWW USA BWW Resources LLC
BWW 0198 Mesquite, TX
As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ensure tasks are performed…
Added 1 hour ago
Relocation /Moving Project Manager
Dodge Moving and Storage
Earth City, MO
We are seeking an organized, hands-on, and detail-oriented Working Project Manager to coordinate complex commercial and residential relocations. In this role, you will split your time…
Added 1 hour ago
Health Care Technician II
Health & Human Services
Granville County, NC
…Health Care Technician II (HCT II) and reports to the Unit Manager. As a lead worker, the HCT II monitors care of people by Health Care Technician I’s (HCT I) providing feedback to staff as…
Added 1 hour ago
Grants Manager
La Crosse Area Family YMCA
La Crosse, WI
Join our Development team as Grants Manager and help secure philanthropic support that advances the YMCA's mission of strengthening community through youth development, healthy living, and…
Added 1 hour ago
Guest Experience Manager
Four Seasons
United States
We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Front Office team as a Guest Experience Manager!
Added 1 hour ago
BC
Administrative Technician
Boulder County
Longmont, CO
- $4,334 to $5,191 USD / month
…minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the…

Opal

Customer Success Manager, Remote

Remote, United States

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Job details

Experience: 2 to 4 years of experience in an enterprise customer success or similar role, preferably in the Marketing, Technology, or SaaS industries.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Customer Success Manager is part of a smart, gritty, and passionate team of value- and customer-focused players. This role owns the customer relationship and leads strategic conversations with some of the biggest brands in the world to understand their business, objectives, and success criteria. Customer success at Opal is value realization. You do not stop at what a customer asks. You ask why, find the problem underneath, and help them solve what is really holding their business back. As the primary customer contact post-sale, this role will be responsible for driving the implementation of Opal, ensuring high and sustained platform adoption and renewal. This role will develop account strategies to ensure Opal is demonstrating value that leads to growth and expansion opportunities while creating Opal customer advocates.

About You You are a passionate and reliable leader with excellent communication skills. You understand the difference between making customers happy versus successful and are laser focused on the latter. You are curious, you ask one more question before you offer a solution. You go beyond chatting with AI. You use it every day, check what it produces, and are comfortable connecting it to our data through MCP connectors to build new ways of working.

About Opal Opal is a remote-first company and we pride ourselves on a scrappy, collaborative culture where every leader is hands-on, data-driven, and passionate about delivering exceptional customer experiences. Our platform is designed for marketing and communications teams, providing a single source-of-truth, connecting strategic planning and day-to-day execution. With real-time visibility and seamless collaboration tools, Opal helps teams stay aligned and agile. Visit workwithopal.com to see why top-brands brands like Target, Starbucks, and General Motors rely on Opal.

Responsibilities

Establish customer rapport to develop consultative and productive customer relationships and become a customer advocate.
Guide customers through the Opal engagement and implementation model to ensure maximum usage, adoption, value, expansion, and retention.
Build and own a change management plan for each customer to drive continuous value and user retention..
Be the Opal product expert and demonstrate a deep understanding of the platform and solutions; use enablement materials to help customers leverage the platform’s functionality to its fullest potential and achieve desired business outcomes for customers as well as Opal.
Be the voice of the customer internally and collaborate with cross-functional teams (Education, Support, Sales, Product, and Marketing) on key milestones along the customer journey.
Understand and improve internal processes for troubleshooting customer issues.
Utilize digital CRMs (e.g. SalesForce, etc.) to accurately manage customer information, identify and resolve at-risk early indicators, service gaps, identify optimization and expansion opportunities, and bolster territory management and growth plans.
Use AI tools to prepare for calls, capture notes, and keep customer records current, and review their output for accuracy.
Work proactively to eliminate risk of customer churn, escalating issues as needed.

Performance Metrics As a performance driven organization, we root all things in data. It helps us understand where we are succeeding, and where we need to improve. Some of the metrics we’ll focus on:

Gross retention rate
Services revenue
Usage and adoption of Opal within your customer portfolio
Accounts where a leader relies on an Opal output or deliverable
Call review scores on value and risk identification
Expansion / Upsell opportunities created
2 to 4 years of experience in an enterprise customer success or similar role, preferably in the Marketing, Technology, or SaaS industries.
Experience in delivering and implementing SaaS solutions for enterprise customers.
Proven results in meeting customer retention and expansion goals.
Ability to talk about user data as it relates to customer adoption and tie to customers desired outcomes.
A proactive, intentional approach towards handling strategic customer communication and challenges.
Curiosity, and the willingness to hold a position when a customer pushes back to better their outcomes.
Experience using AI tools in daily work, with the judgment to direct them and check their output.
Solid understanding of the marketing industry tech stack and potential vulnerabilities, competitive
tool functionality, purpose and ability to uncover potential threats.
Excellent written and verbal communication skills, including presenting in-person and remotely to a diverse range of stakeholders, including C-Suite.
Ability to build relationships beyond your day to day contacts and find a way up the ladder to the leaders who rely on Opal's output.
Proven ability to work and succeed in a fast-paced, changing environment.
Exceptional project management skills including time management, task organization, and prioritization.
Demonstrated success working with internal, cross-functional teams.
A creative and steadfast approach to problem-solving on the fly.
Natural alignment with Opal's Values: Steadfast, Polish, Helpful, Empathetic, Intentional, Creative and Passionate.
Demonstrated ability to work effectively with individuals from diverse communities and cultures.

Education

Undergraduate degree or equivalent experience required; advanced degree in a related field a plus
Competitive, market-leading compensation package, including stock options
100% company-paid Medical/Rx, Dental, and Vision Insurance for employees (plus company-subsidized dependent coverage)
Employer funded Health Savings Account (HSA)
Flexible Spending Accounts (FSA) for Health, Dependent Care, Commuter, Parking
Company-paid Life/AD&D, Short and Long Term Disability Insurance (with voluntary buy up options)
Unlimited Paid Time Vacation, Paid Sick Time, and 21 Paid Company Holidays
Paid Parental Leave & Back-to-Work Program
401(k) and Roth Retirement Plans
Company-sponsored outreach & activity programs

Opal is an equal-opportunity employer and committed to creating an inclusive and diverse environment. We believe a diverse workplace promotes innovation and enhances decision making. We encourage applications from all qualified candidates and will consider all applicants without regard to race, color, religion, gender identity or expression, national origin, sexual orientation, disability, age, or veteran status.

Compensation

The expected on-target earnings (OTE) range for this role is $100,000–$130,000 annually, inclusive of base salary and variable commission compensation.