Jobs in the United States

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EHS Technician III - EHS Coordinator
Caterpillar, Inc.
Lebanon, IN · Lafayette, IN
- $22.45 USD / hour
As an EHS Technician you will support the EHS Manager and EHS function by coordinating day-to-day environmental, safety, employee engagement, program administration (Guardian and Safety…
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PA Urology
Ascension Health
Evansville, IN
…clinical technologies including AthenaHealth, Sunrise Clinical Manager, PACS, Order Facilitator, One Content, and…
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Manager, Signals & Communication
Genesee & Wyoming
Fort Wayne, IN
Optional benefit coverages for Accident, Critical Illness, Hospital, ID Theft & Life Insurance
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Customer Support Representative
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Fort Wayne, IN
…member portal (mydoitbest.com), Mobile Assistant, Member Invoice Manager (MIM), Claims system, Market Savings Builder (MSB), Order, Member Catalog, and other member facing support…
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General Manager - Optical
America's Best
Fort Wayne, IN
As a General Manager, you’ll lead a talented team, drive results, and create an amazing experience for both patients and associates every single day.
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Senior Program Manager
Infosys
United States
Infosys is seeking a Senior Program Manager - a strategic leader responsible for driving large-scale transformation and service delivery programs by establishing integrated delivery and…
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Respiratory Therapy Manager RT
American Senior Communities
Indianapolis, IN
…of lucrative employee referral bonus programs, 401(k), FSA program, free life insurance, PTO exchange for pay programs and…
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Program Management/ Program Director
Sevita
Indianapolis, IN
Responsible for managing the services delivered to a designated program or set of programs, and the operation of programs.
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FLOATING CAFE MANAGER - ORLANDO, FL
Compass Group, North America
Indianapolis, IN
Working as a Retail Manager supporting Morrison Healthcare accounts throughout the Florida market, you will help lead successful retail and cafeteria operations in partnership with account…
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Audit & Reimbursement Intern – Summer 2027
Elevance Health
Indianapolis, IN
…that includes professional networking opportunities. In this program, the interns will be provided with the opportunity to be included in key audit deliverables, showcase critical thinking…
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PATIENT SERVICES MANAGER
Compass Group, North America
Indianapolis, IN
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Platform Engineer - Remote
SitusAMC
Indianapolis, IN
Other activities as may be assigned by your manager
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GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Indianapolis, IN
- $136,000 to $181,000 USD / year
…Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE…
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GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Indianapolis, IN
- $116,000 to $155,000 USD / year
…Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE…
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GA
Sr Technical Program Manager
GE Aerospace
Indianapolis, IN
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
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Manager Database Administrator - Remote US
SitusAMC
Indianapolis, IN
…eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the…
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Analyst, Product Support
SitusAMC
Indianapolis, IN
…eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the…
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UI Software Developer - .Net - Remote
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Indianapolis, IN
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ADMIN SERVICES MANAGER
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Indianapolis, IN
The Administrative Services Manager provides leadership and administrative support across key business functions, including Human Resources, Payroll, Recruiting, and Project Management.…
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Lead Site Reliability Engineer - Remote
SitusAMC
Indianapolis, IN
…eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the…
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CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Indianapolis, IN
Certified Executive Chef (CEC) preferred; Certified Dietary Manager (CDM) certification desirable.
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Product Manager – Retirement Services
Cognizant
Indianapolis, IN
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
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GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Indianapolis, IN
- $116,000 to $155,000 USD / year
…Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE…
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State Park Inn - Office Manager - Abe Martin Lodge
State of Indiana
Nashville, IN
- From $18.1 USD / hour
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Senior Project Manager
State of Indiana
Vincennes, IN
Wellness Rewards Program: Complete wellness activities to earn gift card rewards

Opal

Customer Success Manager, Remote

Remote, United States

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Job details

Experience: 2 to 4 years of experience in an enterprise customer success or similar role, preferably in the Marketing, Technology, or SaaS industries.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Customer Success Manager is part of a smart, gritty, and passionate team of value- and customer-focused players. This role owns the customer relationship and leads strategic conversations with some of the biggest brands in the world to understand their business, objectives, and success criteria. Customer success at Opal is value realization. You do not stop at what a customer asks. You ask why, find the problem underneath, and help them solve what is really holding their business back. As the primary customer contact post-sale, this role will be responsible for driving the implementation of Opal, ensuring high and sustained platform adoption and renewal. This role will develop account strategies to ensure Opal is demonstrating value that leads to growth and expansion opportunities while creating Opal customer advocates.

About You You are a passionate and reliable leader with excellent communication skills. You understand the difference between making customers happy versus successful and are laser focused on the latter. You are curious, you ask one more question before you offer a solution. You go beyond chatting with AI. You use it every day, check what it produces, and are comfortable connecting it to our data through MCP connectors to build new ways of working.

About Opal Opal is a remote-first company and we pride ourselves on a scrappy, collaborative culture where every leader is hands-on, data-driven, and passionate about delivering exceptional customer experiences. Our platform is designed for marketing and communications teams, providing a single source-of-truth, connecting strategic planning and day-to-day execution. With real-time visibility and seamless collaboration tools, Opal helps teams stay aligned and agile. Visit workwithopal.com to see why top-brands brands like Target, Starbucks, and General Motors rely on Opal.

Responsibilities

Establish customer rapport to develop consultative and productive customer relationships and become a customer advocate.
Guide customers through the Opal engagement and implementation model to ensure maximum usage, adoption, value, expansion, and retention.
Build and own a change management plan for each customer to drive continuous value and user retention..
Be the Opal product expert and demonstrate a deep understanding of the platform and solutions; use enablement materials to help customers leverage the platform’s functionality to its fullest potential and achieve desired business outcomes for customers as well as Opal.
Be the voice of the customer internally and collaborate with cross-functional teams (Education, Support, Sales, Product, and Marketing) on key milestones along the customer journey.
Understand and improve internal processes for troubleshooting customer issues.
Utilize digital CRMs (e.g. SalesForce, etc.) to accurately manage customer information, identify and resolve at-risk early indicators, service gaps, identify optimization and expansion opportunities, and bolster territory management and growth plans.
Use AI tools to prepare for calls, capture notes, and keep customer records current, and review their output for accuracy.
Work proactively to eliminate risk of customer churn, escalating issues as needed.

Performance Metrics As a performance driven organization, we root all things in data. It helps us understand where we are succeeding, and where we need to improve. Some of the metrics we’ll focus on:

Gross retention rate
Services revenue
Usage and adoption of Opal within your customer portfolio
Accounts where a leader relies on an Opal output or deliverable
Call review scores on value and risk identification
Expansion / Upsell opportunities created

Requirements

2 to 4 years of experience in an enterprise customer success or similar role, preferably in the Marketing, Technology, or SaaS industries.
Experience in delivering and implementing SaaS solutions for enterprise customers.
Proven results in meeting customer retention and expansion goals.
Ability to talk about user data as it relates to customer adoption and tie to customers desired outcomes.
A proactive, intentional approach towards handling strategic customer communication and challenges.
Curiosity, and the willingness to hold a position when a customer pushes back to better their outcomes.
Experience using AI tools in daily work, with the judgment to direct them and check their output.
Solid understanding of the marketing industry tech stack and potential vulnerabilities, competitive
tool functionality, purpose and ability to uncover potential threats.
Excellent written and verbal communication skills, including presenting in-person and remotely to a diverse range of stakeholders, including C-Suite.
Ability to build relationships beyond your day to day contacts and find a way up the ladder to the leaders who rely on Opal's output.
Proven ability to work and succeed in a fast-paced, changing environment.
Exceptional project management skills including time management, task organization, and prioritization.
Demonstrated success working with internal, cross-functional teams.
A creative and steadfast approach to problem-solving on the fly.
Natural alignment with Opal's Values: Steadfast, Polish, Helpful, Empathetic, Intentional, Creative and Passionate.
Demonstrated ability to work effectively with individuals from diverse communities and cultures.

Education

Undergraduate degree or equivalent experience required; advanced degree in a related field a plus

Benefits

Competitive, market-leading compensation package, including stock options
100% company-paid Medical/Rx, Dental, and Vision Insurance for employees (plus company-subsidized dependent coverage)
Employer funded Health Savings Account (HSA)
Flexible Spending Accounts (FSA) for Health, Dependent Care, Commuter, Parking
Company-paid Life/AD&D, Short and Long Term Disability Insurance (with voluntary buy up options)
Unlimited Paid Time Vacation, Paid Sick Time, and 21 Paid Company Holidays
Paid Parental Leave & Back-to-Work Program
401(k) and Roth Retirement Plans
Company-sponsored outreach & activity programs

Opal is an equal-opportunity employer and committed to creating an inclusive and diverse environment. We believe a diverse workplace promotes innovation and enhances decision making. We encourage applications from all qualified candidates and will consider all applicants without regard to race, color, religion, gender identity or expression, national origin, sexual orientation, disability, age, or veteran status.

Compensation

The expected on-target earnings (OTE) range for this role is $100,000–$130,000 annually, inclusive of base salary and variable commission compensation.

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