Jobs in the United States

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Added 1 min ago
PO
Customer Experience Supervisor I - Woodland Hills Mall
Penney OpCo LLC
Tulsa, OK
- $20 to $25 USD / hour
Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for…
Added 1 min ago
PO
Customer Experience Supervisor I - Shops At South Town
Penney OpCo LLC
Sandy, UT
- $20 to $25 USD / hour
Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for…
Added 2 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Richmond Staples Mills, VA
…additional tasks as assigned by the Grooming Salon Leader, Solutions Manager, or Store General Manager. This is an excellent opportunity for groomers with proven technical experience to…
Added 4 mins ago
Executive Director/Administrator (Senior Living)
Discovery Commons Washington Square
Sewell, NJ
State-specific Administrator License/Certification required (insert requirement, e.g., Florida CORE, Texas ALF Administrator License, etc.)
Added 5 mins ago
Brand Manager
Reyes Beverage Group
Orlando, FL
You will support inventory management by monitoring seasonal and special-order levels, collaborate with suppliers and brand managers to create reliable orders for the purchasing manager,…
Added 5 mins ago
Brand Manager
Reyes Beverage Group
Waipahu, HI
You will support inventory management by monitoring seasonal and special-order levels, collaborate with suppliers and brand managers to create reliable orders for the purchasing manager,…
Added 7 mins ago
Marketing Manager, Fauna Robotics
Amazon.com Services LLC
New York, NY
We are looking for a Marketing Manager who can build and run the marketing engine at Fauna from the ground up. This is not a single-channel role and it is not a "manage the agency" role.…
Added 8 mins ago
EU
Program Manager II
Experis USA
Omaha, NE
- $68 to $71 USD / hour
Our client, Manufacturing and Operations is seeking a Program Manager II to join their team. As a Program Manager II, you will be part of the Program Management organization supporting…
Added 8 mins ago
Oracle Cloud SaaS Project Manager
Experis USA
WI
Must have worked on at least 5-6 Oracle Cloud/Fusion or Multi-Pillar projects
Added 9 mins ago
VP Pharmacy Services
GuideWell
Jacksonville, FL
Lead pharmacy clinical programs, including adherence, Medication Therapy Management, medication safety, and prescriber engagement, and the outreach vendors that support them, ensuring each…
Added 10 mins ago
MO
EMERGENCY PROGRAMS MANAGER (Special Administrative Assistant II) - Range 22 / EXE
Municipality of Anchorage
Anchorage, AK
- $31 to $72.84 USD / hour
High school diploma, GED, or equivalent and nine (9) years of experience conducting research, investigations, litigation, report writing, program management, and/or program support.
Added 10 mins ago
Performance Manager- Chicago, Illinois
Bank of Montreal
Chicago, IL
Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
Added 11 mins ago
V
Lab Technician Part Time
Visionworks
Lexington, KY
- $10.64 to $14.1 USD / hour
- Part-time
· Must have the ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc
Added 11 mins ago
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Lab Technician Part Time
Visionworks
Lexington, KY
- $10.64 to $14.1 USD / hour
- Part-time
· Must have the ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc
Added 12 mins ago
Manufacturing Systems Engineering (MSE) Manager – Level 3
CORP-Corporate Office
United States
Related experience includes professional and/or military experience in project or Program management, engineering, capture efforts, supply chain, and/or business management.
Added 12 mins ago
Supply Chain/Principal Supply Chain Subcontract Specialist
CORP-Corporate Office
United States
Must have Bachelor’s Degree with 2 years of experience, a Master’s Degree OR at least 6 years of experience may be considered in lieu of a degree
Added 12 mins ago
Principal/ Sr Principal Supply Chain Subcontract Specialist
CORP-Corporate Office
United States
Must have Bachelor’s Degree with 5 years of experience OR a Master's Degree with 3 years of experience or in lieu of degree with 9 years of experience
Added 12 mins ago
Staff Supply Chain Subcontract Specialist
CORP-Corporate Office
United States
Must have Bachelors with 12 years of experience; Masters with 10 years; PhD with 8 Year, or in-lieu of degree with 16 years of experience
Added 13 mins ago
Events Planner
Pioneer Hi-Bred International, Inc
Des Moines, IA
Must have strong problem-solving skills
Added 14 mins ago
Territory Sales Associate
Intuitive
Remote, United States
*Please note: Candidates must live within or be willing to relocate to the Philadelphia, PA area to perform the duties of this role · Minimum 2 years of outside sales experience required
Added 14 mins ago
PSM Engineer
PPG Industries, Inc.
United States
The PSM Engineer facilitates the implementation and ongoing execution of the Oak Creek site's process safety management program. You will report to the site Project Manager and help ensure…
Added 14 mins ago
AI
Sales Manager
Aaron's, Inc.
Denton, TX
- $13.25 to $14 USD / hour
All locations are open six (6) days per week
Added 15 mins ago
FAST-TB Track Manager
UCSF
San Francisco, CA · CA
The FAST-TB Coordinating Center provides the program's operational backbone, including program- and Track-level planning, stakeholder engagement, centralized communications, meeting…
Added 16 mins ago
FL
Principal Product Manager, Data
Figure Lending
San Francisco, CA · Pittsburgh, PA
- $154,000 to $231,000 USD / year
We’re looking for a Principal Product Manager, Data to join our growing team! As Principal Product Manager, Data, you’ll partner with Data leadership to drive ML, GenAI, and data products…
Added 18 mins ago
AV Project Manager, SWE Employee Experience
Apple
Cupertino, CA
…Our team provides end-to-end visual design services, event management, and technical video production expertise to foster connections across the organization. We are seeing a collaborative,…

Closed listing

Opal

Customer Success Manager, Remote

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: 2 to 4 years of experience in an enterprise customer success or similar role, preferably in the Marketing, Technology, or SaaS industries.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Customer Success Manager is part of a smart, gritty, and passionate team of value- and customer-focused players. This role owns the customer relationship and leads strategic conversations with some of the biggest brands in the world to understand their business, objectives, and success criteria. Customer success at Opal is value realization. You do not stop at what a customer asks. You ask why, find the problem underneath, and help them solve what is really holding their business back. As the primary customer contact post-sale, this role will be responsible for driving the implementation of Opal, ensuring high and sustained platform adoption and renewal. This role will develop account strategies to ensure Opal is demonstrating value that leads to growth and expansion opportunities while creating Opal customer advocates.

About You You are a passionate and reliable leader with excellent communication skills. You understand the difference between making customers happy versus successful and are laser focused on the latter. You are curious, you ask one more question before you offer a solution. You go beyond chatting with AI. You use it every day, check what it produces, and are comfortable connecting it to our data through MCP connectors to build new ways of working.

About Opal Opal is a remote-first company and we pride ourselves on a scrappy, collaborative culture where every leader is hands-on, data-driven, and passionate about delivering exceptional customer experiences. Our platform is designed for marketing and communications teams, providing a single source-of-truth, connecting strategic planning and day-to-day execution. With real-time visibility and seamless collaboration tools, Opal helps teams stay aligned and agile. Visit workwithopal.com to see why top-brands brands like Target, Starbucks, and General Motors rely on Opal.

Responsibilities

Establish customer rapport to develop consultative and productive customer relationships and become a customer advocate.
Guide customers through the Opal engagement and implementation model to ensure maximum usage, adoption, value, expansion, and retention.
Build and own a change management plan for each customer to drive continuous value and user retention..
Be the Opal product expert and demonstrate a deep understanding of the platform and solutions; use enablement materials to help customers leverage the platform’s functionality to its fullest potential and achieve desired business outcomes for customers as well as Opal.
Be the voice of the customer internally and collaborate with cross-functional teams (Education, Support, Sales, Product, and Marketing) on key milestones along the customer journey.
Understand and improve internal processes for troubleshooting customer issues.
Utilize digital CRMs (e.g. SalesForce, etc.) to accurately manage customer information, identify and resolve at-risk early indicators, service gaps, identify optimization and expansion opportunities, and bolster territory management and growth plans.
Use AI tools to prepare for calls, capture notes, and keep customer records current, and review their output for accuracy.
Work proactively to eliminate risk of customer churn, escalating issues as needed.

Performance Metrics As a performance driven organization, we root all things in data. It helps us understand where we are succeeding, and where we need to improve. Some of the metrics we’ll focus on:

Gross retention rate
Services revenue
Usage and adoption of Opal within your customer portfolio
Accounts where a leader relies on an Opal output or deliverable
Call review scores on value and risk identification
Expansion / Upsell opportunities created

Requirements

2 to 4 years of experience in an enterprise customer success or similar role, preferably in the Marketing, Technology, or SaaS industries.
Experience in delivering and implementing SaaS solutions for enterprise customers.
Proven results in meeting customer retention and expansion goals.
Ability to talk about user data as it relates to customer adoption and tie to customers desired outcomes.
A proactive, intentional approach towards handling strategic customer communication and challenges.
Curiosity, and the willingness to hold a position when a customer pushes back to better their outcomes.
Experience using AI tools in daily work, with the judgment to direct them and check their output.
Solid understanding of the marketing industry tech stack and potential vulnerabilities, competitive
tool functionality, purpose and ability to uncover potential threats.
Excellent written and verbal communication skills, including presenting in-person and remotely to a diverse range of stakeholders, including C-Suite.
Ability to build relationships beyond your day to day contacts and find a way up the ladder to the leaders who rely on Opal's output.
Proven ability to work and succeed in a fast-paced, changing environment.
Exceptional project management skills including time management, task organization, and prioritization.
Demonstrated success working with internal, cross-functional teams.
A creative and steadfast approach to problem-solving on the fly.
Natural alignment with Opal's Values: Steadfast, Polish, Helpful, Empathetic, Intentional, Creative and Passionate.
Demonstrated ability to work effectively with individuals from diverse communities and cultures.

Education

Undergraduate degree or equivalent experience required; advanced degree in a related field a plus

Benefits

Competitive, market-leading compensation package, including stock options
100% company-paid Medical/Rx, Dental, and Vision Insurance for employees (plus company-subsidized dependent coverage)
Employer funded Health Savings Account (HSA)
Flexible Spending Accounts (FSA) for Health, Dependent Care, Commuter, Parking
Company-paid Life/AD&D, Short and Long Term Disability Insurance (with voluntary buy up options)
Unlimited Paid Time Vacation, Paid Sick Time, and 21 Paid Company Holidays
Paid Parental Leave & Back-to-Work Program
401(k) and Roth Retirement Plans
Company-sponsored outreach & activity programs

Opal is an equal-opportunity employer and committed to creating an inclusive and diverse environment. We believe a diverse workplace promotes innovation and enhances decision making. We encourage applications from all qualified candidates and will consider all applicants without regard to race, color, religion, gender identity or expression, national origin, sexual orientation, disability, age, or veteran status.

Compensation

The expected on-target earnings (OTE) range for this role is $100,000–$130,000 annually, inclusive of base salary and variable commission compensation.

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Jobs in the United States