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Added 5 mins ago
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Pharmacy Customer Service Associate
Walgreens
FALMOUTH, MA
- $17.5 to $21.5 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 5 mins ago
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Pharmacy Customer Service Associate
Walgreens
NEWBURGH, IN
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 22 mins ago
Industrial & Manufacturing MEP Senior Project Manager
Turner & Townsend
Wilton, CT
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 22 mins ago
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Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Hartford, CT
- $132,500 to $338,300 USD / year
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our…
Added 24 mins ago
Construction Manager - Rail
STV Incorporated
Richmond, VA
The Construction Manager's role is observational and does not relieve the contractor of responsibility for its QC/QA program or quality of work.
Added 43 mins ago
CH
Seasonal Holiday Retail Manager - Westfield Topanga
Cherry Hill Programs
Canoga Park, CA
- $21 to $22 USD / hour
As our Local Manager, you'll lead the team responsible for creating magical holiday memories for children and families. You'll oversee daily photo operations, drive sales and service…
Added 46 mins ago
HR Coordinator
E11EVEN Club Hotel & Residences
Miami, FL
…hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving…
Added 46 mins ago
Manager, Customer Success, Public Sector
Corelight
United States
By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat…
Added 52 mins ago
General/Interdisciplinary Engineer, Senior
HX5, LLC
US-UT-Ogden, UT
…role will work closely with the Information System Security Manager (ISSM) to ensure systems meet all DoD and Air Force cybersecurity requirements, align with the Risk Management Framework…
Added 1 hour ago
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Associate Director of Marketing & Social Media
University of Colorado Denver
Boulder, CO
- $95,000 to $100,000 USD / year
…regularly with stakeholders at the college, department, and program levels to execute campaigns and report on results. Regular collaboration with the university's Office of Strategic…
Added 1 hour ago
UO
Communications and Marketing Manager
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
Student Life Communications at CU Boulder encourages applications for a Communication & Marketing Manager! This role strategically manages several key areas of the Division of Student Life…
Added 1 hour ago
In Room Server
E11EVEN Club Hotel & Residences
Miami, FL
…hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving…
Added 1 hour ago
Venture Associate
Capital Factory
Austin, TX
…scientists, and operators who left the lab, the prime, or the program to start something. Your job is to find them first. As a Venture Associate at Capital Factory, you bring the technical…
Added 1 hour ago
Venture Associate
Capital Factory
Washington, DC
…scientists, and operators who left the lab, the prime, or the program to start something. Your job is to find them first. As a Venture Associate at Capital Factory, you bring the technical…
Added 1 hour ago
Venture Associate
Capital Factory
Remote, United States
…scientists, and operators who left the lab, the prime, or the program to start something. Your job is to find them first. As a Venture Associate at Capital Factory, you bring the technical…
Added 1 hour ago
Housekeeping Manager
E11EVEN Club Hotel & Residences
Miami, FL
…hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving…
Added 1 hour ago
Product Manager
HCA Healthcare
Nashville, TN
HCA Healthcare’s Registration Services organization is seeking an Product Manager for a high-paced delivery team composed of technical leads, product engineers, and domain experts. The…
Added 1 hour ago
Engineering Manager, Data Platform and Governance
Canopy
Remote, United States
…Engineering, AI/ML, Security, Legal, and our parent company's digital teams to ensure that data is accurate, trusted, secure, and actionable. They will help transform data generated from…
Added 1 hour ago
Night Audit Supervisor
E11EVEN Club Hotel & Residences
Miami, FL
…hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving…
Added 2 hours ago
Software Engineering Manager - Cloud
DAT
Denver, CO
As a Software Engineering Manager, you will be a technical leader building the digital backbone that powers our economy. You will combine your technical leadership with mission-driven…
Added 2 hours ago
Emergency Veterinarian
Alliance Animal Health
Swansboro, NC
…hospital profile describes a longstanding team led by an Office Manager and Practice Manager with extensive experience in veterinary…
Added 2 hours ago
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Miami, FL
…hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving…
Added 2 hours ago
Executive Advisor Water Economics & Infrastructure Investment Strategy
GHD Inc.
RYE, NY
…Project Delivery & Technical Responsibilities Serve as Project Manager or Technical Lead on water AM and economic advisory projects, including: Asset management plans & maturity assessments…
Added 2 hours ago
Medical Technologist Specialist
RochesterRegional Health
NEWARK, NY
…Information System. Participation in the Laboratory Ambassador Program. Teaches in the Medical Laboratory Science Program and Lab rotations as called upon to do so. Coordinates with the…
Added 2 hours ago
Sr. Program Manager, Field Service Utilization & Productivity
Rivian Automotive, LLC
BROOKLYN, NY
…turn, and handoffs must happen without avoidable waiting.As Sr. Program Manager, Field Service Utilization & Productivity, you will build the tools, standards, and operating processes that…

Closed listing

Opal

Customer Success Manager, Remote

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: 2 to 4 years of experience in an enterprise customer success or similar role, preferably in the Marketing, Technology, or SaaS industries.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Customer Success Manager is part of a smart, gritty, and passionate team of value- and customer-focused players. This role owns the customer relationship and leads strategic conversations with some of the biggest brands in the world to understand their business, objectives, and success criteria. Customer success at Opal is value realization. You do not stop at what a customer asks. You ask why, find the problem underneath, and help them solve what is really holding their business back. As the primary customer contact post-sale, this role will be responsible for driving the implementation of Opal, ensuring high and sustained platform adoption and renewal. This role will develop account strategies to ensure Opal is demonstrating value that leads to growth and expansion opportunities while creating Opal customer advocates.

About You You are a passionate and reliable leader with excellent communication skills. You understand the difference between making customers happy versus successful and are laser focused on the latter. You are curious, you ask one more question before you offer a solution. You go beyond chatting with AI. You use it every day, check what it produces, and are comfortable connecting it to our data through MCP connectors to build new ways of working.

About Opal Opal is a remote-first company and we pride ourselves on a scrappy, collaborative culture where every leader is hands-on, data-driven, and passionate about delivering exceptional customer experiences. Our platform is designed for marketing and communications teams, providing a single source-of-truth, connecting strategic planning and day-to-day execution. With real-time visibility and seamless collaboration tools, Opal helps teams stay aligned and agile. Visit workwithopal.com to see why top-brands brands like Target, Starbucks, and General Motors rely on Opal.

Responsibilities

Establish customer rapport to develop consultative and productive customer relationships and become a customer advocate.
Guide customers through the Opal engagement and implementation model to ensure maximum usage, adoption, value, expansion, and retention.
Build and own a change management plan for each customer to drive continuous value and user retention..
Be the Opal product expert and demonstrate a deep understanding of the platform and solutions; use enablement materials to help customers leverage the platform’s functionality to its fullest potential and achieve desired business outcomes for customers as well as Opal.
Be the voice of the customer internally and collaborate with cross-functional teams (Education, Support, Sales, Product, and Marketing) on key milestones along the customer journey.
Understand and improve internal processes for troubleshooting customer issues.
Utilize digital CRMs (e.g. SalesForce, etc.) to accurately manage customer information, identify and resolve at-risk early indicators, service gaps, identify optimization and expansion opportunities, and bolster territory management and growth plans.
Use AI tools to prepare for calls, capture notes, and keep customer records current, and review their output for accuracy.
Work proactively to eliminate risk of customer churn, escalating issues as needed.

Performance Metrics As a performance driven organization, we root all things in data. It helps us understand where we are succeeding, and where we need to improve. Some of the metrics we’ll focus on:

Gross retention rate
Services revenue
Usage and adoption of Opal within your customer portfolio
Accounts where a leader relies on an Opal output or deliverable
Call review scores on value and risk identification
Expansion / Upsell opportunities created

Requirements

2 to 4 years of experience in an enterprise customer success or similar role, preferably in the Marketing, Technology, or SaaS industries.
Experience in delivering and implementing SaaS solutions for enterprise customers.
Proven results in meeting customer retention and expansion goals.
Ability to talk about user data as it relates to customer adoption and tie to customers desired outcomes.
A proactive, intentional approach towards handling strategic customer communication and challenges.
Curiosity, and the willingness to hold a position when a customer pushes back to better their outcomes.
Experience using AI tools in daily work, with the judgment to direct them and check their output.
Solid understanding of the marketing industry tech stack and potential vulnerabilities, competitive
tool functionality, purpose and ability to uncover potential threats.
Excellent written and verbal communication skills, including presenting in-person and remotely to a diverse range of stakeholders, including C-Suite.
Ability to build relationships beyond your day to day contacts and find a way up the ladder to the leaders who rely on Opal's output.
Proven ability to work and succeed in a fast-paced, changing environment.
Exceptional project management skills including time management, task organization, and prioritization.
Demonstrated success working with internal, cross-functional teams.
A creative and steadfast approach to problem-solving on the fly.
Natural alignment with Opal's Values: Steadfast, Polish, Helpful, Empathetic, Intentional, Creative and Passionate.
Demonstrated ability to work effectively with individuals from diverse communities and cultures.

Education

Undergraduate degree or equivalent experience required; advanced degree in a related field a plus

Benefits

Competitive, market-leading compensation package, including stock options
100% company-paid Medical/Rx, Dental, and Vision Insurance for employees (plus company-subsidized dependent coverage)
Employer funded Health Savings Account (HSA)
Flexible Spending Accounts (FSA) for Health, Dependent Care, Commuter, Parking
Company-paid Life/AD&D, Short and Long Term Disability Insurance (with voluntary buy up options)
Unlimited Paid Time Vacation, Paid Sick Time, and 21 Paid Company Holidays
Paid Parental Leave & Back-to-Work Program
401(k) and Roth Retirement Plans
Company-sponsored outreach & activity programs

Opal is an equal-opportunity employer and committed to creating an inclusive and diverse environment. We believe a diverse workplace promotes innovation and enhances decision making. We encourage applications from all qualified candidates and will consider all applicants without regard to race, color, religion, gender identity or expression, national origin, sexual orientation, disability, age, or veteran status.

Compensation

The expected on-target earnings (OTE) range for this role is $100,000–$130,000 annually, inclusive of base salary and variable commission compensation.

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