Jobs in the United States

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Added 5 mins ago
Product Manager
Uber Freight
Chicago, IL · San Francisco, CA
As a Product Manager at Uber Freight, you will own a critical domain across our ecosystem - spanning AI & algorithmic optimization, marketplace liquidity and integrity, financial systems,…
Added 10 mins ago
Sr Manager, Analytics and AI
Panasonic
De Soto, KS
Do you want to join a team that's changing the world? Do you have a strong background as a Sr. Manager, Analytics and AI? Then we're looking for you! Check out the job description and apply…
Added 14 mins ago
VI
Program & Network Manager
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
…relationships, coordinate cross-functional activities, and oversee program operations to deliver high-quality experiences. You will leverage data, feedback, and approved technology to…
Added 19 mins ago
Assoc Director -Solution Delivery Management, Clinical Operations
Lilly
Indianapolis, IN
The Solution Manager for Clinical Operations serves as the technology delivery partner for one or more clinical solutions supporting key business capabilities across Lilly’s trials. Working…
Added 20 mins ago
BM
Operator 1, Production
Bristol Myers Squibb
Indianapolis, IN
- $31.07 to $37.64 USD / hour
…performs routine execution of a novel Finished Drug Product program manufacturing clinical and commercial‑scale…
Added 20 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Indianapolis, IN
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 20 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Indianapolis, IN
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 20 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Indianapolis, IN
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 20 mins ago
EG
Program Manager
Eliassen Group
Indianapolis, IN
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 49 mins ago
IS
Program Manager III
INSPYR Solutions
CA
- $56 to $76 USD / hour
We are looking for a Program Manager III to drive complex, cross-functional initiatives across product launches, regulatory and compliance programs, and strategic legal initiatives. This…
Added 49 mins ago
IS
Construction Manager
INSPYR Solutions
New Albany, OH
- $80 to $90 USD / hour
Escalates key issues quickly to Construction Manager.
Added 55 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Juneau, AK
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 55 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Juneau, AK
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 55 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Juneau, AK
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 55 mins ago
EG
Program Manager
Eliassen Group
Juneau, AK
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
BH
Data Scientist II, Senior or Principal
Black Hills Energy
Golden, CO
- $31,533 USD / year
Reporting Relationship: Manager, Enterprise Data Science
Added 1 hour ago
VI
Senior Learning Partner
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
Establish consistent onboarding processes, manager validation practices, and role-specific expectations to accelerate commercial readiness.
Added 1 hour ago
TM
Content Manager
The Miami Foundation
Miami, FL
- $72,000 to $92,000 USD / year
The Miami Foundation’s Content Manager serves as the writer and a strategic lead for the organization’s written content and storytelling efforts. The ideal candidate is an exceptional and…
Added 1 hour ago
EG
Program Manager
Eliassen Group
Jackson, MS
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Jackson, MS
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Jackson, MS
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 1 hour ago
Senior Manager, Internal and External Reporting
Eliassen Group
Jackson, MS
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 1 hour ago
EG
Program Manager
Eliassen Group
Charleston, WV
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Charleston, WV
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 1 hour ago
Senior Manager, Internal and External Reporting
Eliassen Group
Charleston, WV
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…

Opal

Customer Success Manager, Remote

Remote, United States

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Job details

Experience: 2 to 4 years of experience in an enterprise customer success or similar role, preferably in the Marketing, Technology, or SaaS industries.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Customer Success Manager is part of a smart, gritty, and passionate team of value- and customer-focused players. This role owns the customer relationship and leads strategic conversations with some of the biggest brands in the world to understand their business, objectives, and success criteria. Customer success at Opal is value realization. You do not stop at what a customer asks. You ask why, find the problem underneath, and help them solve what is really holding their business back. As the primary customer contact post-sale, this role will be responsible for driving the implementation of Opal, ensuring high and sustained platform adoption and renewal. This role will develop account strategies to ensure Opal is demonstrating value that leads to growth and expansion opportunities while creating Opal customer advocates.

About You You are a passionate and reliable leader with excellent communication skills. You understand the difference between making customers happy versus successful and are laser focused on the latter. You are curious, you ask one more question before you offer a solution. You go beyond chatting with AI. You use it every day, check what it produces, and are comfortable connecting it to our data through MCP connectors to build new ways of working.

About Opal Opal is a remote-first company and we pride ourselves on a scrappy, collaborative culture where every leader is hands-on, data-driven, and passionate about delivering exceptional customer experiences. Our platform is designed for marketing and communications teams, providing a single source-of-truth, connecting strategic planning and day-to-day execution. With real-time visibility and seamless collaboration tools, Opal helps teams stay aligned and agile. Visit workwithopal.com to see why top-brands brands like Target, Starbucks, and General Motors rely on Opal.

Responsibilities

Establish customer rapport to develop consultative and productive customer relationships and become a customer advocate.
Guide customers through the Opal engagement and implementation model to ensure maximum usage, adoption, value, expansion, and retention.
Build and own a change management plan for each customer to drive continuous value and user retention..
Be the Opal product expert and demonstrate a deep understanding of the platform and solutions; use enablement materials to help customers leverage the platform’s functionality to its fullest potential and achieve desired business outcomes for customers as well as Opal.
Be the voice of the customer internally and collaborate with cross-functional teams (Education, Support, Sales, Product, and Marketing) on key milestones along the customer journey.
Understand and improve internal processes for troubleshooting customer issues.
Utilize digital CRMs (e.g. SalesForce, etc.) to accurately manage customer information, identify and resolve at-risk early indicators, service gaps, identify optimization and expansion opportunities, and bolster territory management and growth plans.
Use AI tools to prepare for calls, capture notes, and keep customer records current, and review their output for accuracy.
Work proactively to eliminate risk of customer churn, escalating issues as needed.

Performance Metrics As a performance driven organization, we root all things in data. It helps us understand where we are succeeding, and where we need to improve. Some of the metrics we’ll focus on:

Gross retention rate
Services revenue
Usage and adoption of Opal within your customer portfolio
Accounts where a leader relies on an Opal output or deliverable
Call review scores on value and risk identification
Expansion / Upsell opportunities created

Requirements

2 to 4 years of experience in an enterprise customer success or similar role, preferably in the Marketing, Technology, or SaaS industries.
Experience in delivering and implementing SaaS solutions for enterprise customers.
Proven results in meeting customer retention and expansion goals.
Ability to talk about user data as it relates to customer adoption and tie to customers desired outcomes.
A proactive, intentional approach towards handling strategic customer communication and challenges.
Curiosity, and the willingness to hold a position when a customer pushes back to better their outcomes.
Experience using AI tools in daily work, with the judgment to direct them and check their output.
Solid understanding of the marketing industry tech stack and potential vulnerabilities, competitive
tool functionality, purpose and ability to uncover potential threats.
Excellent written and verbal communication skills, including presenting in-person and remotely to a diverse range of stakeholders, including C-Suite.
Ability to build relationships beyond your day to day contacts and find a way up the ladder to the leaders who rely on Opal's output.
Proven ability to work and succeed in a fast-paced, changing environment.
Exceptional project management skills including time management, task organization, and prioritization.
Demonstrated success working with internal, cross-functional teams.
A creative and steadfast approach to problem-solving on the fly.
Natural alignment with Opal's Values: Steadfast, Polish, Helpful, Empathetic, Intentional, Creative and Passionate.
Demonstrated ability to work effectively with individuals from diverse communities and cultures.

Education

Undergraduate degree or equivalent experience required; advanced degree in a related field a plus

Benefits

Competitive, market-leading compensation package, including stock options
100% company-paid Medical/Rx, Dental, and Vision Insurance for employees (plus company-subsidized dependent coverage)
Employer funded Health Savings Account (HSA)
Flexible Spending Accounts (FSA) for Health, Dependent Care, Commuter, Parking
Company-paid Life/AD&D, Short and Long Term Disability Insurance (with voluntary buy up options)
Unlimited Paid Time Vacation, Paid Sick Time, and 21 Paid Company Holidays
Paid Parental Leave & Back-to-Work Program
401(k) and Roth Retirement Plans
Company-sponsored outreach & activity programs

Opal is an equal-opportunity employer and committed to creating an inclusive and diverse environment. We believe a diverse workplace promotes innovation and enhances decision making. We encourage applications from all qualified candidates and will consider all applicants without regard to race, color, religion, gender identity or expression, national origin, sexual orientation, disability, age, or veteran status.

Compensation

The expected on-target earnings (OTE) range for this role is $100,000–$130,000 annually, inclusive of base salary and variable commission compensation.

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