Jobs in the United States

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Added 12 mins ago
Manufacturing Planner - E2
Lockheed Martin
Oldsmar, FL · Oldsmar
…and communicating issues affecting schedule and production to supervisor, product manager, engineering, and other members of the Integrated Product…
Added 13 mins ago
Energy Plant Manager
Michigan Technological University
Houghton, MI
● Monitor energy performance and identify opportunities to reduce waste and increase efficiency of heating, cooling and other process utilities.
Added 14 mins ago
Trades Supervisor
CBRE
Dearborn, MI
As a CBRE Maintenance Supervisor, you will guide the team responsible for maintaining buildings, industrial systems, and equipment.
Added 14 mins ago
Manufacturing Program Supervisor
Ford Motor Company
Dearborn, MI
This position will lead a team to develop and implement new product, process, tooling, facilities, and equipment to deliver the launch of new vehicle programs. Collaboration with the…
Added 31 mins ago
Supervisor, Supply Chain (Fabrication Shop)
Jobgether
Remote, United States
The Supervisor, Supply Chain (Fabrication Shop) will lead daily operations across fabrication, electrical equipment repair and testing, material handling, and transformer oil management.…
Added 46 mins ago
Maintenance Supervisor - UniFirst
UniFirst Corporation
Richmond, VA
UniFirst is seeking a reliable and hardworking Maintenance Supervisor to join our UniFirst team! As the Maintenance Supervisor you will ensure all facility equipment is efficiently…
Added 46 mins ago
Maintenance Supervisor - UniFirst
UniFirst Corporation
Springfield, MO
UniFirst is seeking a reliable and hardworking Maintenance Supervisor to join our UniFirst team! As the Maintenance Supervisor you will ensure all facility equipment is efficiently…
Added 1 hour ago
Transmission Line Design Supervisor (East)
Southern Company
Atlanta, GA · GA
…and direction for a Transmission Line Design team within the Engineering Department of the Technical and Project Solutions group. The Transmission Line Design Department is responsible for…
Added 2 hours ago
FM
Principal Engineer AIX and Cloud
Fresenius Medical Care
Waltham, MA
- $117,000 to $196,000 USD / year
In addition, they are a strong cloud infrastructure engineer who collaborates closely with our established cloud engineering team to build, automate, and support AWS and Azure services.…
Added 2 hours ago
UT
Heat Treat (Metal Finishing): Operator (UH) - 24/7 Day Shift
US Tsubaki Power Transmission LLC
Holyoke, MA
- $24.39 to $28.7 USD / hour
…treatment and metal finishing processes. Able to read and interpret engineering blueprints and…
Added 2 hours ago
UT
Heat Treat (Metal Finishing): Operator (UH) - 24/7 Night Shift
US Tsubaki Power Transmission LLC
Holyoke, MA
- $24.39 to $28.7 USD / hour
…treatment and metal finishing processes. Able to read and interpret engineering blueprints and…
Added 2 hours ago
Project Tech (Destructive Physical Analysis/Metrology )
Draper
Cambridge, MA
…solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists…
Added 2 hours ago
Sr. Site Reliability Engineer - Digital Assets
Early Warning Services, LLC
United States
The Sr. Site Reliability Engineer applies software engineering and systems engineering practices to improve the reliability, resilience, scalability, and operational health of production…
Added 2 hours ago
Electrical Engineering Associate - New Freedom, PA
Military Spouse Jobs & VetJobs
United States
Perform engineering support activities including hands on construction and testing for the development of new or modified
Added 3 hours ago
Plant Supervisor 1st Shift - San Antonio TX
Military Spouse Jobs & VetJobs
United States
Production Supervisor positions are salaried; however, they are still eligible for straight overtime. In addition, this position is eligible for a targeted 10% annual bonus and 8% shift…
Added 4 hours ago
O
Civil Engineer II - City
OKC
Oklahoma City, OK
- $39.52 to $60.39 USD / hour
This job is located in the Engineering Division of the Utilities Department within the City of Oklahoma City and is under the direction of an immediate supervisor. The primary purpose of…
Added 4 hours ago
SO
Transportation Engineering Technician II (61036709)
State of South Carolina
Beaufort, SC
- $46,206 to $78,540 USD / year
…goals for compliance with SCDOT Guidelines. Reports findings to supervisor as needed. Performs daytime inspections (bi-annual primary routes, and annual secondary routes) in accordance with…
Added 4 hours ago
Maintenance Mechanic
Indian Health Service
Lame Deer, MT
Summary This position is located within the Facilities Management/Engineering department. The primary purpose of the position is to perform journeyman-level maintenance and repair of…
Added 4 hours ago
PL
Manufacturing Machine Operator III
ProCaps Labs
Broomfield, CO
- $27 to $29 USD / hour
Serve as the shift’s first point of escalation for complex equipment and process issues when the supervisor isn’t available.
Added 5 hours ago
Utility Systems Repairer Operator Supervisor
National Park Service
Grand Canyon, AZ
Added 5 hours ago
CNC Lathe Operator - 1st shift
Aero Turbine, Inc.
Tempe, AZ
Troubleshoot technical issues in repair process
Added 5 hours ago
PL
Manufacturing Machine Operator III
ProCaps Labs
Broomfield, CO
- $27 to $29 USD / hour
Serve as the shift’s first point of escalation for complex equipment and process issues when the supervisor isn’t available.
Added 5 hours ago
GI
STAC Technician - First Shift
GD Information Technology, Inc.
United States
- $25.5 to $34.5 USD / hour
General Dynamics Information Technology (GDIT), a leading provider of global supply chain management services, systems engineering, integration, IT service operations and support solutions,…
Added 5 hours ago
JT
Economic Development Administrator
joining the one of the Franklin County Board of Commissioners agencies
Columbus, OH
- From $32.74 USD / hour
Major Worker Characteristics: Supervision; engineering; equipment operation. Deal with problems involving several variables in familiar contexts; understand practical field of study; define…
Added 5 hours ago
SO
Salesforce Developer
State of Connecticut
Hartford, CT
- $113,728 to $141,685 USD / year
Automate business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules, and email Alerts.

Opal Hotels Group

Operations Manager

Greenville, NC, United States

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Job details

Posting language: English

Original job description

Operations Manager Department – Executive Office Reports to – General Manager

What’s the job? As a key member of the property leadership team, the Operations Manager works closely with the General Manager to oversee and guide the total operations of the property. You will be responsible for assisting with the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, budget, labor, and personnel management. As Operations Manager, you support the successful execution of all operational departments in the hotel which may include Front Office, Housekeeping, Complimentary Breakfast and Engineering/Maintenance. The Operations Manager will be the champion of the hotel’s operations and serve as an extension of the General Manager in their absence. Your day-to-day Guest Experience

Ensure the hotel exceeds Opal goals and brand standards for guest satisfaction and service.
Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Serve and build relationships with guests – ask for their feedback and show them hospitality.
Represent and build the hotel’s online reputation on review sites.
Communicate daily activity and guest feedback with all other hotel department managers.
Serve and build relationships with guests – ask for their feedback and show them hospitality.
You will train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture.

Leadership

As Operations Manager, you will have a comprehensive and authoritative knowledge of all Operations departments.
Motivate, coach / mentor, and train team members, set goals and hold team members accountable.
Provide feedback, rewards, and recognition to team members.
Develop programs and initiatives to increase team engagement that are aligned with the service philosophy.
Develop, implement, and monitor team member succession planning to ensure future bench strength.
Oversee HR related actions in accordance with rules and policies, includes active participation in team member recruitment and on-boarding.
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures.
Perform other duties as assigned. May also serve as manager on duty, breakfast host, front desk associate and/or Sales Manager.

Cost Control

Effectively manage and control all operational expenses, including front desk, breakfast area, labor, overtime, food and market, supplies, etc., enforce Opal’s procurement guidelines.
Continually seek and implement cost saving strategies.
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

Requirements

High school diploma or higher-level education
Two years minimum experience in a hotel supervisor/managerial position
Must be a strong leader, self-motivator, team builder and willing to work 50+ hours per week with flexibility (minimum five days per week).
Must speak fluent English (other languages preferred)
Specific Requirements
Be proficient in the use of the property management system, accounting system, and facilities management software; train team members on all requisite systems.
Have a functional understanding of all operations department operational procedures.
Enforce all existing and new policies and procedures for all Operations departments.
Maintain proper staffing in all Front Desk, breakfast, and housekeeping areas according to occupancy levels.
Conduct regular performance reviews and provide feedback to hourly team members.
Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations.
Constantly monitor front office communications logs.
Monitor the appearance of all staff, to ensure they are following company uniform policy.
Be the hotel champion for attaining loyalty enrollment goals
Conduct daily huddles and individual meetings as needed.
Participate in all departmental meetings with the General Manager.
Supervise delegated responsibilities and follows up.
Be proficient in the use of all front office equipment such as credit card machine, copier and fax.
Maintain all equipment, conduct inventories as per standard operating procedures, and maintain office and breakfast area supplies at par.
Effectively communicate unique situations, unusual developments or problems with GM and leadership team.
Handle guest complaints effectively and hospitably, in accordance with Opal and Brand standards.
Be willing and able to work any shift, including night audit and fill in when other employees are not able to work their scheduled shift.
Complete weekly schedules for assigned departments per standard operating procedures.
Understand the Chart of Accounts in order to code hotel invoices for the Front Office and the breakfast area.
Process reservations and cancellations by mail, telephone, fax and central reservation systems referrals.
Process reservations and cancellations received from sales office and other hotel departments.
Have complete knowledge of room types and offered rate plans.
Open and close out discount rates on reservation systems when applicable.
Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.
Exhibit exceptional leadership skills.
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
Respond to Franchise guest surveys and online reviews (TripAdvisor, Google, Expedia, etc.).
Research and prepare responses to credit card chargeback disputes.

Optimum Attributes

Effective communication skills
Pleasing Personality
Team player
Great listener
Open with praise, discreet with criticism
Willing to work on weekends and holidays as required
Well-groomed and professional appearance
Tech-savvy

Performance Standards

Performance shall be measured by the following:

Budgeted RevPAR
STR Report RevPAR Index
Guest Service Index (GSS)
Associate Standard Index (ASI)

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunities Employer

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More about this job

Skills

Quality assurance
Personnel management
Housekeeping
Cooperate with colleagues
Leadership
Recruitment
Collaboration
Front Desk
Sales
Procurement
Office equipment
Process reservations
Research
Communication skills

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