Jobs in the United States

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Added 7 mins ago
Exec. Sous Chef
Gate Gourmet, Inc
San Francisco, CA
…Catering unit. The Executive Sous Chef promotes and insures quality food services to airline clients and product management/waste in hub unit or facility of high complexity due to volume…
Added 11 mins ago
B
Front Line Manager: Quality (1st shift)
BWXT
Euclid, OH
- $70,000 to $103,000 USD / year
…is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental…
Added 15 mins ago
Production Coordinator III - Calibration- 1st Shift
COV Covidien LP
Plymouth, MN
3+ years of relevant experience supporting equipment maintenance, calibration, asset management, operations, manufacturing, engineering, or related business processes.
Added 15 mins ago
Clinical Specialist CRM - Miami
MDU Medtronic USA Inc
Remote, United States
…striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and acting…
Added 17 mins ago
Maintenance Supervisor - 2nd Shift
Teasdale Foods Inc
Remote, United States
…manufacturing facility. Reporting directly to the Maintenance Manager, this position leads a team of maintenance technicians to perform preventive maintenance, troubleshooting, and repairs…
Added 17 mins ago
Maintenance Supervisor - 3rd Shift
Teasdale Foods Inc
Remote, United States
…manufacturing facility. Reporting directly to the Maintenance Manager, this position leads a team of maintenance technicians to perform preventive maintenance, troubleshooting, and repairs…
Added 26 mins ago
FE300 - Production Planner
Fairbanks Morse Defense
Cincinnati, OH
Provides support to Engineering, Manufacturing Engineering, Purchasing manager and Company Management as required
Added 26 mins ago
CI
Account Manager ll
ChemTreat, Inc.
Mobile, AL
- $75,000 to $100,000 USD / year
Qualified individuals in this role are expected to always offer professional and high-quality customer and technical services to customers. Further, they need to have familiarity with…
Added 27 mins ago
CF
Process Engineer
ConAgra Fds Packaged Fds LLC
Kent, WA
- $81,000 to $95,000 USD / year
Reporting to the Plant Engineering Manager, you will drive operational excellence and continuous improvement within the Business Unit by leading Daily Management Systems, improving…
Added 29 mins ago
Associate Director of Engineering
Best Buy
Saint Paul, MN
At Best Buy, we’re looking for an Associate Director of Engineering to guide multiple teams as we modernize our loyalty technology. You’ll help shape systems that power rewards,…
Added 30 mins ago
Academic Program Coordinator
NU USA Northeastern University
Boston, MA
The Department of Chemical Engineering in the College of Engineering is seeking a highly motivated Academic Program Coordinator (APC) to join their team and provide integral support to this…
Added 32 mins ago
QC Coordinator
Upchurch
Jackson, MS
Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970…
Added 33 mins ago
Software Rotation Program Associate
Alarm.com
Tysons, VA
Design, implement, and test new software features with full engineering ownership
Added 33 mins ago
Program Manager II, Clinical Research Operations, Platforms and Devices
Google
San Jose, CA
As a Clinical Program Manager at Google, you will work with stakeholders to deliver on clinical outcomes and manage device use in alignment with clinical compliance requirements. You will…
Added 36 mins ago
Supervisor Work Management - Work Management - North NJ Region
FirstEnergy
Summit, NJ · Boonton, NJ · NJ · Flemington, NJ · Dover, NJ · Newton, NJ
OR Associate degree in Engineering Technology or related discipline and 7 years of related work experience are required.
Added 36 mins ago
Supervisor Work Management - NJ Work Management - Central NJ Region
FirstEnergy
Old Bridge, NJ · Bayville, NJ · Point Pleasant, NJ · Lakewood, NJ · Wrightstown, NJ · Union Beach, NJ · West Long Branch, NJ · Freehold, NJ
OR Associate degree in Engineering Technology or related discipline and 7 years of related work experience are required.
Added 37 mins ago
P
Sr Technician
Pavion
Reno, NV
- $30 to $45 USD / hour
All work is performed to RFI standards and quality techniques are practiced
Added 39 mins ago
BC
Associate Development Manager, CleanGen
Bechtel Corporation
Reston, VA
- $148,200 to $214,400 USD / year
Joining the GPD team as an Associate Development Manager is an opportunity to be an important member of a growing team that is working on a strategic and highly visible business venture…
Added 40 mins ago
TI
Production Engineer Assistant Manager
Toyota Industries
Columbus, IN
- $95,000 to $125,000 USD / year
We’re seeking a passionate and dedicated Production Engineer Assistant Manager who brings decisiveness, strong decision-making, and expertise to the table. In this role, you’ll provide…
Added 44 mins ago
Continuous Supervisor - C Shift Nights (12 hours - 4 on / 4 off)
NGK Opportunities
Mooresville, NC
DEPARTMENT CODE: NGKACU REPORTS TO: Area Manager
Added 47 mins ago
Fleet Territory Manager - North Central US
Howmet Aerospace
Remote, United States
owmet Aerospace is searching for a Sales Territory Manager - North Central US to join our Howmet Wheel Systems (HWS) business unit. This role will be known internally as Fleet Territory…
Added 57 mins ago
Production Shift Supervisor
PPG Industries, Inc.
United States
Work with engineering to implement process changes which improve safety and quality and reduce product variation.
Added 1 hour ago
A
Advanced Manufacturing Engineer
Actalent
Newton, NC
- $115,000 to $155,000 USD / year
Job Title: Advanced Manufacturing Engineering Manager
Added 1 hour ago
Manager Manufacturing, New Product Introduction - Downstream
Amgen
Holly Springs, NC
…plant and Process Development, Drug Substance Technologies & Engineering, Supply Chain, Facilities & Engineering, and…
Added 1 hour ago
Products & Services Manager (Senior or Lead) - Carolinas Commercial and Industrial Curtailment Programs
Duke Energy
Raleigh, NC
Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment…

Opal Hotels Group

Operations Manager

Greenville, NC, United States

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Job details

Posting language: English

Original job description

Operations Manager Department – Executive Office Reports to – General Manager

What’s the job? As a key member of the property leadership team, the Operations Manager works closely with the General Manager to oversee and guide the total operations of the property. You will be responsible for assisting with the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, budget, labor, and personnel management. As Operations Manager, you support the successful execution of all operational departments in the hotel which may include Front Office, Housekeeping, Complimentary Breakfast and Engineering/Maintenance. The Operations Manager will be the champion of the hotel’s operations and serve as an extension of the General Manager in their absence. Your day-to-day Guest Experience

Ensure the hotel exceeds Opal goals and brand standards for guest satisfaction and service.
Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Serve and build relationships with guests – ask for their feedback and show them hospitality.
Represent and build the hotel’s online reputation on review sites.
Communicate daily activity and guest feedback with all other hotel department managers.
Serve and build relationships with guests – ask for their feedback and show them hospitality.
You will train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture.

Leadership

As Operations Manager, you will have a comprehensive and authoritative knowledge of all Operations departments.
Motivate, coach / mentor, and train team members, set goals and hold team members accountable.
Provide feedback, rewards, and recognition to team members.
Develop programs and initiatives to increase team engagement that are aligned with the service philosophy.
Develop, implement, and monitor team member succession planning to ensure future bench strength.
Oversee HR related actions in accordance with rules and policies, includes active participation in team member recruitment and on-boarding.
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures.
Perform other duties as assigned. May also serve as manager on duty, breakfast host, front desk associate and/or Sales Manager.

Cost Control

Effectively manage and control all operational expenses, including front desk, breakfast area, labor, overtime, food and market, supplies, etc., enforce Opal’s procurement guidelines.
Continually seek and implement cost saving strategies.
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

Requirements

High school diploma or higher-level education
Two years minimum experience in a hotel supervisor/managerial position
Must be a strong leader, self-motivator, team builder and willing to work 50+ hours per week with flexibility (minimum five days per week).
Must speak fluent English (other languages preferred)
Specific Requirements
Be proficient in the use of the property management system, accounting system, and facilities management software; train team members on all requisite systems.
Have a functional understanding of all operations department operational procedures.
Enforce all existing and new policies and procedures for all Operations departments.
Maintain proper staffing in all Front Desk, breakfast, and housekeeping areas according to occupancy levels.
Conduct regular performance reviews and provide feedback to hourly team members.
Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations.
Constantly monitor front office communications logs.
Monitor the appearance of all staff, to ensure they are following company uniform policy.
Be the hotel champion for attaining loyalty enrollment goals
Conduct daily huddles and individual meetings as needed.
Participate in all departmental meetings with the General Manager.
Supervise delegated responsibilities and follows up.
Be proficient in the use of all front office equipment such as credit card machine, copier and fax.
Maintain all equipment, conduct inventories as per standard operating procedures, and maintain office and breakfast area supplies at par.
Effectively communicate unique situations, unusual developments or problems with GM and leadership team.
Handle guest complaints effectively and hospitably, in accordance with Opal and Brand standards.
Be willing and able to work any shift, including night audit and fill in when other employees are not able to work their scheduled shift.
Complete weekly schedules for assigned departments per standard operating procedures.
Understand the Chart of Accounts in order to code hotel invoices for the Front Office and the breakfast area.
Process reservations and cancellations by mail, telephone, fax and central reservation systems referrals.
Process reservations and cancellations received from sales office and other hotel departments.
Have complete knowledge of room types and offered rate plans.
Open and close out discount rates on reservation systems when applicable.
Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.
Exhibit exceptional leadership skills.
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
Respond to Franchise guest surveys and online reviews (TripAdvisor, Google, Expedia, etc.).
Research and prepare responses to credit card chargeback disputes.

Optimum Attributes

Effective communication skills
Pleasing Personality
Team player
Great listener
Open with praise, discreet with criticism
Willing to work on weekends and holidays as required
Well-groomed and professional appearance
Tech-savvy

Performance Standards

Performance shall be measured by the following:

Budgeted RevPAR
STR Report RevPAR Index
Guest Service Index (GSS)
Associate Standard Index (ASI)

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunities Employer

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More about this job

Skills

Quality assurance
Personnel management
Housekeeping
Cooperate with colleagues
Leadership
Recruitment
Collaboration
Front Desk
Sales
Procurement
Office equipment
Process reservations
Research
Communication skills

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