Quality Assurance Assistant

Job Description

Performs difficult skilled administrative support work planning and administering the quality assurance program at the Senior Services, and related work as apparent or assigned. Work is performed under the general direction of the Senior Services Director. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Position Responsibilities

• Provide technical assistance and consultation to management and staff on the interpretation and application of quality-of-care standards and certification requirements.
• Assist in the development of assessment tools and data collection methods and integrate these with patient care and administrative records systems in order to identify service delivery and compliance problems.
• Recognize service delivery and compliance issues in a timely manner, assisting appropriate management and staff on the development of a corrective action plan, and assisting with monitoring the implementation of that plan.
• Assist in the development of internal agency policy to ensure compliance with quality care standards and certification requirements; ensure all manuals are current throughout the agency and that staff is trained on current polices.
• Assure compliance of agency accounting and receipting with Federal, state an local regulations.
• Coordinates volunteer programming for the agency; responsible for recruitment and placement of volunteers.
• Assist clients with complex questions and issues.
• Perform Recording Secretary duties for Friends of the Aging nonprofit organization, including attending meetings, preparing and distributing minutes, documenting decisions and action items, and maintaining official records and correspondence.
• Maintain and manage statistical, financial, and/or other recordkeeping files.
• Uses a variety of automated office systems to establish, retrieve, verify, update, and/or authorize processing actions.
• Performs assigned functions as a Disaster Ready Team (DRT) member.
• Performs other duties as assigned

Qualifications

General knowledge of quality assurance program practices; planning and development of assessment tools and techniques. Significant knowledge of office or work unit procedures, methods and practices. Significant knowledge of and ability to use correct grammar, vocabulary, spelling and office terminology to compose and/or proofread correspondence, reports and other materials. Significant knowledge of accounting procedures, mathematics and their application in the work environment. Ability to provide technical assistance, consultation to staff. Ability to exercise judgment and discretion in interpreting and applying quality standards, policies and procedures. Ability to communicate effectively with professional and administrative personnel. Be able to assess problems and coordinate resolutions of it. Ability to learn and independently apply laws and departmental rules and regulations covering programs and services. Ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules or regulations. Ability to apply a variety of work-related formulas or mathematical calculations. Ability to record, compile, summarize and perform basic analysis of data. Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature. Ability to use standard office productivity software. Education, Experience, and Special Requirements High school diploma or GED and extensive experience in quality assurance programs for the applicable client population, or equivalent combination of education and experience.

Special Requirements:

Valid driver's license. Notary public in North Carolina or ability to obtain certification within one year of hire.

Salary will be determined by candidate's qualifications, budget, market, and internal equity.Benefits Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:

Health Insurance Health Insurance is provided by Cigna and covers a wide variety of healthcare services.

Dental Insurance Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.

Vision Insurance Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.

North Carolina Local Governmental Employees' Retirement System Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k The County contributes 1% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 4%.

Vacation Leave Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.

Sick Leave Regular full-time employees earn 12 days of sick leave per year.

Paid Holidays County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.

ComPsych Mental Health Services The County provides Mental Health and Life Services through ComPsych to help employees and their families with personal, family and job-related problems such as counseling, crisis support, work-life resources, legal and financial consultations, and organizational support tools.

Supplemental Benefits County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.

For more information, please visit http://www.onslowcountync.gov//HR and click on the Benefits tab.