IT Helpdesk Computer Assistant - FWS

Location: Syracuse, NY Category: Student Employment (SW/ FWS) Job Type: Other Posted On: Tue Sep 1 2026 Job Description:

This is a Federal Work Study (FWS) position.

IT Helpdesk Computer Assistants will primarily work in Coulter Library (Coulter Hall C240).

IT Helpdesk Computer Assistants will assist students with:

• Connecting to the OCC-Public wireless network.
• D2L-Brightspace.
• Microsoft 365 applications (e.g. Word, PowerPoint, Excel, Publisher)
• MyOCC , Student Planning.
• OCC System navigation.
• General OCC related technology issues and questions.

The student worker will need to interact well with students on a one to one basis, helping them to get started, answering questions and resolving issues. In addition, IT Helpdesk Computer Assistants monitor equipment, perform general housekeeping, and complete other tasks as needed.

Job Requirements:

• Must have a valid FAFSA (https://studentaid.gov/h/apply-for-aid/fafsa) on file
• Must have a financial need, as demonstrated by the FAFSA
• Must be matriculated into a program
• Attending at least half-time (6 credit hours)
• Maintain satisfactory progress (SAP) towards the completion of their program

Additional Information:

• Pay Rate:
• Starting rate of $16.00 for new Federal Work Studies.
• Starting rate of $17.00 for returning Federal Work Studies
• Hours of Operations: Monday-Thursday 8:30am - 5:30pm and Friday 8:30am- 4:30pm

To see if you qualify for Federal Work Study (FWS) Position:

• Visits OCC's Work-Study Page (https://www.sunyocc.edu/work-study)
• Review the Work- Study Checklist (https://www.sunyocc.edu/workstudychecklist) & complete and submit the Work Study Interest Form (https://www.sunyocc.edu/form/work-study-interest-form)
• Or visit the Financial Aid Service Center (FASC) located in Gordon Student Center open Monday through Friday 8:30am to 4:00pm

Federal Work Study may work up to 20 hours per week while classes are in session.

• Additional hours may be worked during college breaks.