Social Services Coordinator

JOB PURPOSE

Under the direction and supervision of the Regional Social Work Manager with additional oversight from the Center Director and support from the Social Work Lead (SWL) at the center, the Social Services Coordinator is responsible for providing support to the Social Workers in delivering services to On Lok participants.

ROLES AND RESPONSIBILITIES

• Assists the Social Workers in coordinating services for participants.

• Provides administrative and clerical support to the Social Workers as delegated. Duties will include tasks such as assisting with completion of RCFE and enrollment conference packets, arranging transportation trips, booking appointments in the electronic health record, coordinating activities of daily living, escorting participants, providing assistance with translation and interpretation, assisting with Medi-Cal redetermination and other administrative support matters.

• Being the participants’ advocate, the Social Services Coordinator spends quality time with participants in the day health center and encourages them to participate in conversation and other activities. The Social Services Coordinator will give reports and feedback to the Social Workers on a frequent basis.

• May attend IDT meetings to provide additional support for participant care, enhancing the quality of care and daily operations as needed.

• Documents in the electronic health record in a timely and accurate manner.

• Complies with all On Lok policies & procedures including but not limited to PACE, safety, and confidentiality requirements.

• Incorporates the Healthcare Hospitality G.R.E.A.T. Practices for 5-Star service.

• May need to travel within the region as assigned.

• Other related duties as assigned.

REQUIRED QUALIFICATIONS

Education

Education Level Education Details

Associate's Degree

Or

Bachelor's Degree In related field of human services

Work Experience

Experience Experience Details

Minimum of one year Experience working with the elderly or frail population

Knowledge, Skills and Abilities

KSAs

• Ability to work independently and as part of multidisciplinary team.

• Flexible and organized individual who takes initiative and is very detail-oriented.

• Computer literate.

PREFERRED QUALIFICATIONS

Education (Preferred)

Education Level Education Details And/Or

Bachelor's Degree In related field of human services

Knowledge, Skills and Abilities (Preferred)

KSAs

• Bilingual in Spanish and/or Chinese.

On Lok

Dedicated to The Care of Elders:

On Lok is a not-for-profit organization founded in the early 1970s by a group of citizens concerned about the plight of elders and the lack of long term options in the community. On Lok serves as the administrative arm of a group of five affiliated non-profit organizations. Its functions include research and development, human resources, fundraising and management information systems.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career!

On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more):

• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Benefits, Pet Insurance and Employee Discount Program
• Mental Wellness Resources and Employee Assistance Program(EAP)
• Holidays (10 per year), vacation time, sick leave, and long-term disability insurance, and additional benefits are available

Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime.

Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (recruitment@onlok.org).