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Added 27 days ago
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Remote Truck Dispatcher
Online River
Remote, United States
- $28 to $32 USD / hour
Added 27 days ago
OR
Remote Data Analyst
Online River
Remote, United States
- $30 to $36 USD / hour
Added 27 days ago
OR
Customer Service Rep
Online River
Remote, United States
- $26 to $32 USD / hour
Added 27 days ago
OR
Call Center Agent
Online River
Remote, United States
- $28 to $34 USD / hour
Added 27 days ago
OR
Part-time Bookkeeper
Online River
Remote, United States
- $26 to $34 USD / hour
- Part-time
Added 27 days ago
OR
Remote CRM Coordinator
Online River
Remote, United States
- $28 to $34 USD / hour
Added 27 days ago
OR
Help Desk Manager
Online River
Remote, United States
- $26 to $34 USD / hour
Added 27 days ago
OR
Remote Truck Dispatcher- New York City,US
Online River
Remote, United States
- $26 to $32 USD / hour
Added 27 days ago
OR
Book Keeping Officer
Online River
Remote, United States
- $30 to $35 USD / hour
Added 27 days ago
OR
Book Keeper- Chicago, United States
Online River
Remote, United States
- $30 to $35 USD / hour
Added 27 days ago
OR
Book Keeper- Oklahoma City, United States
Online River
Remote, United States
- $30 to $35 USD / hour
Added 27 days ago
OR
Book Keeper
Online River
Remote, United States
- $30 to $35 USD / hour
Added 27 days ago
OR
Virtual Support Team/ Help Center
Online River
Remote, United States
- $25 to $30 USD / hour
Added 27 days ago
OR
Outreach Information Processing Coordinator
Online River
Remote, United States
- $28 to $32 USD / hour
Added 27 days ago
OR
South Korean Translator / Interpreter/ Korean Writer- Part-Time
Online River
Remote, United States
- $35 to $40 USD / hour
- Part-time
Fluency in Korean and English: Must have excellent written and spoken proficiency in both languages
Added 27 days ago
OR
Work From Home -Typist
Online River
Remote, United States
- $28 to $32 USD / hour
Added 27 days ago
OR
Data Typist Operator
Online River
Remote, United States
- $28 to $32 USD / hour
Added 27 days ago
OR
Administrative Assistant / Data Entry Associate
Online River
Remote, United States
- $25 to $30 USD / hour
Added 27 days ago
OR
Chinese Translator/ Chinese Writing
Online River
Remote, United States
- $40 to $45 USD / hour
Added 27 days ago
OR
Creative Writing/ Marketing Writer
Online River
Remote, United States
- $28 to $34 USD / hour
Added 27 days ago
OR
French Translators- New York
Online River
Remote, United States
- $35 to $40 USD / hour
Must possess excellent English-language written communication skills for preparing reports · Must possess excellent English-language verbal communication skills for giving briefings
Added 27 days ago
OR
French Language Translators/Interpreter- Remote
Online River
Remote, United States
- $35 to $40 USD / hour
Must possess excellent English-language written communication skills for preparing reports · Must possess excellent English-language verbal communication skills for giving briefings
Added 27 days ago
OR
French Translators/Interpreter
Online River
Remote, United States
- $35 to $40 USD / hour
Must possess excellent English-language written communication skills for preparing reports · Must possess excellent English-language verbal communication skills for giving briefings
Added 27 days ago
OR
French Translators
Online River
Remote, United States
- $35 to $40 USD / hour
Must possess excellent English-language written communication skills for preparing reports · Must possess excellent English-language verbal communication skills for giving briefings
Added 27 days ago
OR
Chinese Translator/ Chinese Writer/Interpreter
Online River
Remote, United States
- $40 to $45 USD / hour

Online River

Call Center Communication Specialist

Remote, United States

$26 to $34 USD / hour

Apply on onlineriver.pinpointhq.com About employer

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Job details

Pay: $26 to $34 USD / hour
Posting language: English
Posted: Sep 28, 2024

Original job description

We are seeking a dedicated and dynamic Call Center Communication Specialist to join our team. In this role, you will serve as the first point of contact for our customers, providing exceptional service and support via phone, email, and chat. Your primary responsibility will be to facilitate effective communication between the company and its customers, ensuring a positive experience for all.

Key Responsibilities

Customer Interaction: Engage with customers in a professional and courteous manner to address inquiries, resolve issues, and provide information about products and services.

Problem Resolution: Identify customer needs and concerns through active listening and questioning, and take appropriate action to resolve issues efficiently.

Product Knowledge: Maintain an in-depth understanding of the company’s products and services to provide accurate information and guidance to customers.

Documentation: Accurately document customer interactions, including inquiries, complaints, and resolutions in the customer relationship management (CRM) system.

Call Management: Handle a high volume of inbound and outbound calls, ensuring that each interaction meets quality and efficiency standards.

Feedback Collection: Gather customer feedback and insights during interactions to contribute to ongoing service improvement initiatives.

Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and address complex issues.

Training Participation: Participate in ongoing training and development programs to enhance skills and knowledge related to customer service and communication techniques.

Adherence to Policies: Follow company policies and procedures regarding customer interactions, data security, and confidentiality.

Performance Metrics: Meet or exceed individual performance metrics, including call resolution rates, customer satisfaction scores, and response times.

Skills, Knowledge and Expertise

High school diploma or equivalent; associate degree or higher preferred.
Proven experience in a customer service or call center environment.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric mindset.
Proficiency in using CRM software and other relevant technology.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Flexibility to work various shifts, including evenings and weekends, as needed.

Benefits

Medical Insurance The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided Under this arrangement, the employee is provided with an annual opt out payment.

Vision and Prescription The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents Contributions may vary, subject to collective bargaining agreement.

Dental Coverage The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents Contributions may vary, subject to collective bargaining agreement.

Apply on onlineriver.pinpointhq.com About employer

More about this job

Skills

Communication skills
Active listening
Product knowledge
Customer service
Problem solving

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