Jobs in the United States

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Added 3 mins ago
VT
Sales Representative
Videojet Technologies Inc.
Remote, United States
- $85,000 to $95,000 USD / year
Reporting to the Regional Sales Manager, the Sales Representative is responsible for growth and expansion of direct sales and profit margins within North Dakota, South Dakota and Northern…
Added 1 hour ago
Assurance Senior Associate
Baker Tilly Advisory Group, LP
United States
You want to grow professionally and develop your client service and technical accounting skills to build a career with endless opportunities now, for tomorrow.
Added 1 hour ago
Assurance Senior Associate - Technology
Baker Tilly Advisory Group, LP
United States
You want to grow professionally and develop your client service and technical accounting skills to build a career with endless opportunities now, for tomorrow.
Added 2 hours ago
Entry Level Account Manager - McAllen, TX
MDL Career Site
McAllen, TX
…individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison…
Added 2 hours ago
Entry Level Account Manager - McAllen, TX
Sales
McAllen, TX
…individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison…
Added 2 hours ago
Entry Level Account Manager - McAllen, TX
Genesis Global Group
McAllen, TX
…individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison…
Added 2 hours ago
Resource Support Analyst
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
Experience using U.S. Government or military service enterprise financial management systems, Defense Travel System (DTS), Citi Manager, City Pair, and G-Invoicing
Added 4 hours ago
GC
Public Health Nurse Care Manager
Gaston County Government
Gastonia, NC
- $33.8 to $55.77 USD / hour
…organization that values innovation, collaboration, and commitment to…
Added 6 hours ago
AI Principal Technical Program Manager
JPMC page
New York, NY · NY
As a Principal Technical Program Manager at JPMorganChase in Corporate- AI/ML Data Platforms team, you will lead complex, multi-functional technology projects and programs that will impact…
Added 6 hours ago
Retail Associate
SSA Group
Boca Raton, FL
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Added 6 hours ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 6 hours ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 6 hours ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 8 hours ago
Territory Retail Lead Trainee - Murray, KY (C)
Retail Execution East LLC
United States
The majority of responsibility for the Territory Sales Trainee is to drive sales and meet retailer and client expectations. The Territory Sales Trainee will also be responsible for project…
Added 8 hours ago
Territory Retail Lead - Philadelphia, MS
Retail Execution East LLC
United States
…the assigned associates to drive sales and meet retailer and client expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the…
Added 8 hours ago
Territory Retail Lead - Ontario, OR
Retail Execution West LLC
United States
…the assigned associates to drive sales and meet retailer and client expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the…
Added 8 hours ago
Territory Retail Lead - North Augusta, SC
Retail Execution East LLC
United States
…the assigned associates to drive sales and meet retailer and client expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the…
Added 8 hours ago
Territory Retail Lead - Mount Pleasant, SC
Retail Execution East LLC
United States
…the assigned associates to drive sales and meet retailer and client expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the…
Added 8 hours ago
Territory Retail Lead - La Grande, OR
Retail Execution West LLC
United States
…the assigned associates to drive sales and meet retailer and client expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the…
Added 8 hours ago
Territory Retail Lead - Covington, LA
Retail Execution East LLC
United States
…the assigned associates to drive sales and meet retailer and client expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the…
Added 8 hours ago
Retail Merchandiser - Wytheville, VA
Retail Execution East LLC
United States
…Merchandisers standards to drive sales and meet retailer and client expectations This position is under the supervision of the Market Sales Manager but daily communication and follow-up…
Added 8 hours ago
Retail Merchandiser - Fort Lauderdale, FL
Retail Execution East LLC
United States
…Merchandisers standards to drive sales and meet retailer and client expectations This position is under the supervision of the Market Sales Manager but daily communication and follow-up…
Added 8 hours ago
Retail Merchandiser - Clinton, AR
Retail Execution West LLC
United States
…Merchandisers standards to drive sales and meet retailer and client expectations This position is under the supervision of the Market Sales Manager but daily communication and follow-up…
Added 8 hours ago
Retail Merchandiser - Boca Raton, FL
Retail Execution East LLC
United States
…Merchandisers standards to drive sales and meet retailer and client expectations This position is under the supervision of the Market Sales Manager but daily communication and follow-up…
Added 9 hours ago
Territory Retail Lead - Pittston, PA
Retail Execution East LLC
United States
…the assigned associates to drive sales and meet retailer and client expectations. The Territory Sales Lead will also be responsible for project completion, stocking and maintaining the…

Onity

Associate, Commercial SBC

Remote, United States

$50,000 to $66,000 USD / year

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Job details

Pay: $50,000 to $66,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

The Associate Portfolio Manager, Commercial Servicing will provide quality collection and property surveillance activities for commercial real estate loans. This role will support a team of Portfolio Managers that serve as the primary contact for Borrower research requests, covenant monitoring, and delinquency resolution. This position requires the ability to perform customer service functions, a basic understanding of loan documents, compliance, quality control, and resolve a wide spectrum of borrower and investor inquiries related to commercial loan servicing. This is an individual contributor role that reports to a Team Lead. The Associate Portfolio Manager, Commercial Servicing must be comfortable working within a phone queue system while proactively working assignments from daily reports in order to ensure timely and appropriate outreach to Borrowers. This is a customer-facing position, and all interactions must be handled with a high degree of professionalism, courteous customer service, and promptness. Agents in this role are required to adhere to investor servicing guidelines and internal policies and procedures.

Customer Service:
Initial point of contact for all incoming calls related to the commercial loan portfolio.
Participate in outgoing call campaigns to Borrowers related to delinquency resolution, document collection, and property surveillance.
Maintain professionalism during all interactions.
Perform daily customer service activities including but not limited to: contacting customers who are delinquent with their loan payments and assist with repayment options, complete financial interviews with customers, and document the reason for payment delinquency, inquire about FEMA declared disaster impact, etc.
Support Portfolio Manager in clearance of surveillance related activities to include: Tax, Insurance, Escrow Analysis, Suspense Monitoring, and Task Management
Identify and escalate significant property issues to the Portfolio Manager
Provide exceptional customer service by responding to Borrower inquiries in a timely, professional, and accurate manner
Research and resolve servicing related issues including payment inquiries, billing questions, escrow matters, reserve requests, insurance documentation, and tax-related concerns
Review loan documents, servicing records, and account history to determine servicing requirements and support issue resolution
Process routine servicing transactions, including ACH updates, Borrower contact changes, billing statement requests, and other account maintenance activities
Coordinate with internal departments to support timely resolution
Maintain accurate loan information and servicing records within applicable servicing systems
Monitor and track receipt of required servicing documentation, including insurance certificates, tax documentation, and borrower correspondence
Identify operational issues and escalate complex servicing matters to appropriate team members or management
Other duties as assigned
Other Responsibilities and Requirements:
Ability to handle large volumes of data effectively.
Adapt quickly to various requests from multiple sources.
Prioritize multiple, simultaneous incoming requests.
Coordinate with internal departments for servicing functions as required.
Provide feedback regarding internal policies and procedures as required.
Other duties as assigned.

Qualifications

Demonstrates positive attitude, adds to a positive team morale, and is eager to take on and learn new things
High attention to detail
College degree preferred
Experience working in a call center or other high volume customer facing position
Knowledgeable in Word, Excel, Outlook, CoPilot, and other information processing programs
Bilingual (English and Spanish) is considered a plus
Self-motivated and works independently
Ability to perform complex calculations using calculators and systems is required
Ability to reason and exercise sound judgment
Ability to handle sensitive and confidential information appropriately
Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, conflict resolution, and having difficult conversations

Training / Licensing Requirements:

Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

The salary range for this position is expected to be $50,000 to $66,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for quarterly bonus based on performance and subject to the terms of the Company’s applicable plans.

Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.

At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.

Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

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