Concierge / Security Guard

ABOUT HARMONY HEALTH CENTER

Harmony Health is a Tribally owned wellness clinic that treats a broad-spectrum population of Native and Non-Native patients. Harmony is established to provide those with substance use disorders whole person care: primary care, infectious disease, and mental health care. We are building a team of dedicated and compassionate individuals who align with this mission.

Harmony Health brings an innovative model of highly individualized, compassionate care to patients with -substance use disorder. From the moment someone walks through the door of our state-of-the-art outpatient facility, they will encounter our thoughtfulness and intention for a humanizing and respectful experience with us. The comforting and safe setting of our nature-inspired facility and the friendly, professional attitude of our staff help to define our journey with each patient - and with each other - from day one.

Each employee at Harmony Health creates their own ripple effect in the larger circles of the families and communities that we touch.

We are currently seeking a Concierge / Security to support our clinic in Perris, CA. This position will report to the OTP Manager and will work in collaboration with clinic leadership and OTS leadership.

Indian Preference applies. Qualified Indian (American Indian or Alaskan Native) applicants will receive preference in accordance with 25 U.S.C. § 5323 and 25 U.S.C. § 472a.

POSITION SUMMARY

The Concierge / Security serves as the primary welcoming presence and patient experience ambassador for Harmony Health Center. Reporting to the OTP Manager, this role ensures patients, visitors, and staff enter a warm, safe, respectful, and highly professional environment from the moment they arrive.

We are looking for an individual with exceptional interpersonal skills, deep empathy, and a customer-first mindset. The ideal candidate excels at de-escalation, patient navigation, and maintaining a comforting, orderly atmosphere while supporting daily front-office workflows and patient check-in processes.

KEY RESPONSIBILITIES

Responsibilities include, but are not limited to, the following:

Patient Experience & Front Office Support

• Greet patients, family members, visitors, and vendors immediately upon arrival with warmth, kindness, and professional courtesy
• Assist with patient check-in procedures, waiting area orientation, and front office administrative coverage as needed
• Respond promptly to patient inquiries and requests for assistance, ensuring every individual feels valued, heard, and respected
• Assist with patient throughput and waiting room flow to ensure a seamless, non-chaotic clinic environment

Safety, De-escalation & Environment Care

• Maintain a visible, approachable presence in public areas to foster a safe, peaceful, and welcoming environment for patients and staff
• Utilize trauma-informed communication and calm de-escalation techniques to assist patients displaying stress, anxiety, or distress
• Verify that all visitors, vendors, and contractors entering the facility possess appropriate identification
• Observe facility areas for safety or maintenance concerns (such as spills, obstructions, or hazards) and immediately report them to facility leadership
• Assist emergency personnel (EMS, Fire, or Police) with facility navigation and patient guidance in the event of an emergency or evacuation
• Complete incident reports promptly when facility or patient events occur and submit documentation to the Clinic Director

QUALIFICATIONS

Required Qualifications

• High School Diploma or GED equivalent
• Active American Heart Association (AHA) Basic Life Support (BLS) certification (or ability to obtain upon hire)
• Basic proficiency in Microsoft Office, Google Workspace, and computer navigation
• Ability to pass background screening, drug screen, and any applicable state, federal, or tribal credentialing requirements
• Ability to provide health clearance and tuberculosis (TB) clearance
• Valid driver's license
• Ability to work the hours required by the position, including early morning start times (5:30 AM) from time to time

Preferred Qualifications

• Bachelor's degree
• Minimum 2 years of customer service, hospitality, patient navigation, or healthcare front-desk experience
• Bilingual fluency in English and Spanish
• Experience working within a behavioral health, substance use disorder treatment, or tribal health setting

SKILLS

The ideal candidate embodies the following:

• Passion for working with people and making every individual feel like the only person in the room
• Ability to stay calm, focused, and kind in high-stress or emotionally demanding situations
• Exceptional listening skills, empathy, and cultural humility
• Strong organizational skills with keen attention to detail
• Demonstrated reliability, punctuality, and professional appearance
• Flexibility, versatility, and willingness to assist across front-office and patient care support duties
• Courage to stand up for clinic values while maintaining patient dignity and safety

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to keyboard or type, handle materials used in performing the essential functions of the classification, and reach with hands and arms. The employee will be asked to perform repetitive behaviors (e.g., typing and data entry). The employee must occasionally lift and/or move up to 25 pounds (think boxes of paper). Specific vision abilities required by this classification include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person, by telephone. While performing the duties of this classification, the employee works in an office setting where the noise level in the work environment is usually moderate. The employee must also analyze and evaluate situations and adopt effective courses of action.

We support our team through a competitive salary and benefits package and opportunities for continuing education and professional advancement. Harmony Health Center staff will also be cross trained to meet the needs of patients and to make each day a success. On-the-job training will empower team members, as we believe the excellence of the clinic and the professional development of our staff complement one another.

Please visit www.harmony.health for more information.