Jobs in the United States

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Added 1 min ago
Dorothy/Comfort Analyst
Prominence Advisors
Remote, United States
Prominence is a healthcare and life sciences technology and consulting firm dedicated to helping leading organizations do more with their data. With deep expertise across the full ecosystem…
Added 3 mins ago
Regulatory Analyst, Human Research Protection
UTSW
TX
Responsible for design, execution, and effectiveness of system of internal controls, which provide reasonable assurance that operations are effective and efficient.
Added 6 mins ago
TS
Cyber Threat Analyst
TechSur Solutions
Reston, VA
- $105,000 to $110,000 USD / year
We are seeking a skilled Cyber Threat Analyst to support the judiciary’s Technology Security Operations (TSO). The selected candidate will be responsible for planning, developing, and…
Added 7 mins ago
Cybersecurity Engineer
USA DeBusk LLC
Deer Park, TX
Candidates MUST live in Houston or the surrounding area to be considered (NOT a remote or hybrid position)
Added 8 mins ago
End User Support Specialist - TS/SCI Clearance-
Sirius Federal, LLC
Remote, United States
The Service Desk Analyst will provide Tier 1 and Tier 2 support for end-user incidents and service requests in a secure customer environment. This role is responsible for issue intake,…
Added 9 mins ago
Software Test Manager
Syms Strategic Group, LLC (SSG)
Shepherdstown, WV
Validate integrations involving Veterans Health Information Systems and Technology Architecture (VistA), FileMan, healthcare messaging platforms, and external partner systems
Added 9 mins ago
Software Test Manager
Syms Strategic Group, LLC (SSG)
Morgantown, WV
Validate integrations involving Veterans Health Information Systems and Technology Architecture (VistA), FileMan, healthcare messaging platforms, and external partner systems
Added 9 mins ago
Pricing & Contract Operations Analyst
Datavant
Charleston, WV
5+ years of experience in billing operations, finance, or contract management, or an equivalent combination of education and experience.
Added 9 mins ago
Software Test Manager
Syms Strategic Group, LLC (SSG)
Charleston, WV
Validate integrations involving Veterans Health Information Systems and Technology Architecture (VistA), FileMan, healthcare messaging platforms, and external partner systems
Added 9 mins ago
Senior Decision Support Analyst, Reporting Solutions
Highmark Health
Charleston, WV
5 years of relevant, progressive experience as a Decision Support Analyst or equivalent training and experience in a business or clinical environment with direct responsibility for applying…
Added 9 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Charleston, WV
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 10 mins ago
UG
Sr. Business Analyst - UHC COVE Provider Experience
UnitedHealth Group
Minnetonka, MN
- $72,800 to $130,000 USD / year
We're seeking a proactive, data driven Senior Business Analyst who brings curiosity, analytical depth, and strategic thinking to complex problems. This role is ideal for someone who thrives…
Added 11 mins ago
UG
Business Process Analyst - Remote
UnitedHealth Group
La Crosse, WI
- $29 to $52 USD / hour
area, you will be required to work in the office a minimum of four days per week
Added 11 mins ago
UG
Operations Analyst - Remote
UnitedHealth Group
La Crosse, WI
- $29 to $52 USD / hour
area, you will be required to work in the office a minimum of four days per week
Added 11 mins ago
UG
Data Analyst I - UHC COVE Provider Experience - Remote
UnitedHealth Group
Minnetonka, MN
- $60,200 to $107,400 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 11 mins ago
UG
Senior Clinical Quality Analyst
UnitedHealth Group
Dallas, TX · Phoenix, AZ · Minneapolis, MN · Tampa, FL · Hartford, CT
- $72,800 to $130,000 USD / year
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes…
Added 11 mins ago
NL
Student Information Systems Data Analyst - No Sponsorships, On-Site Only
New Lenox School District 122 (Standalone)
New Lenox, IL
- $67,850 to $78,027 USD / year
The Student Information Systems Data Analyst (SISDA) / Data Systems Manager manages the configuration, operational integrity, software administration, and data reporting for local and state…
Added 11 mins ago
UG
Senior Clinical Quality Analyst
UnitedHealth Group
Dallas, TX · Minneapolis, MN · Phoenix, AZ · Hartford, CT · Tampa, FL
- $72,800 to $130,000 USD / year
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes…
Added 14 mins ago
Application Support Analyst
OneSource Virtual HR, Inc.
Remote, United States
The Application Support Analyst is the primary point of contact for OSV's enterprise application support operations. This role is responsible for first-contact triage and resolution of…
Added 15 mins ago
J
Observability Analyst (Azure Monitor / Grafana)
Jobot
Fort Worth, TX
- $90,000 to $105,000 USD / year
The Senior Operations Analyst turns operational data into insight about service health. You’ll connect logs, alerts, monitoring signals, incidents, and support cases to find patterns,…
Added 18 mins ago
LF
Associate Analyst, Operations
LPL Financial Corp
United States
- $22.48 to $37.44 USD / hour
The Associate Analyst will play a key role within the Client Reporting (Statements Communications) team, part of LPL’s Operations. This team is responsible for managing regulatory mailings…
Added 20 mins ago
Director of Human Resources
MBC Talent Connections
Garland · Garland, TX
Willingness to work onsite in Garland three days per week · Hybrid schedule with two remote days per week
Added 20 mins ago
HRIS Analyst II
HouseSmart Construction - Clayton
Maryville, TN
The HRIS Analyst II is an essential part of the HRIS Team within Total Rewards, working to deliver technical solutions by configuring and maintaining Clayton's HR platforms within…
Added 21 mins ago
Data Strategy & Governance -Director
PwC
Nashville, TN
What You Must Have
Added 21 mins ago
LF
Associate Analyst, Operations
LPL Financial Corp
United States
- $22.48 to $37.44 USD / hour
The Associate Analyst will play a key role within the Client Reporting (Statements Communications) team, part of LPL’s Operations. This team is responsible for managing regulatory mailings…

OneSource Virtual HR, Inc.

Application Support Analyst

Remote, United States

Apply on vhr-osvhr.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,600 customers and $250+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions - all in one place.

Position Summary/Objective

The Application Support Analyst is the primary point of contact for OSV's enterprise application support operations. This role is responsible for first-contact triage and resolution of support requests, monitoring batch processing and integration jobs, and maintaining clear communication with end users throughout the ticket lifecycle. The Support Analyst takes ownership of issues within their service areas, applies independent problem-solving before escalating, and actively builds knowledge to reduce repeat issues and support team effectiveness.

Essential Functions/Duties/Responsibilities

Serve as the first point of contact for all incoming support requests; apply working knowledge of assigned service areas to triage accurately, determine scope and priority, and initiate resolution using established procedures.
Research and apply solutions independently before escalating; take ownership of the troubleshooting process by exhausting documented approaches and leveraging available resources, team knowledge, and prior issue history.
Monitor essential batch processing and integration jobs; identify failures, assess impact, execute documented recovery steps, and escalate outside standard procedures with complete context.
Identify and report system performance anomalies, access issues, and integration failures; use pattern recognition to flag issues that may indicate broader systemic problems.
Document all issues, troubleshooting steps, and resolutions accurately; maintain knowledge base articles for assigned service areas and share learnings to reduce repeat issues.
Provide timely, accurate status updates to end users and stakeholders throughout the ticket lifecycle; communicate findings in clear, non-technical language appropriate to the audience.
Perform projects and other duties as assigned.

Competencies

Manages assigned work with reliability and accuracy; delivers quality outcomes and communicates proactively when timelines shift. Builds and maintains working knowledge of service areas; can explain how applications function and how issues affect the broader system.
Approaches problems methodically using documentation and prior experience before escalating; provides full technical context when routing issues.
Understands how support work connects to client outcomes and OSV's business; uses that awareness to prioritize effectively and communicate with appropriate urgency.
Demonstrates consistent adherence to SLA, documentation, and escalation standards; understands the purpose behind processes and applies them accordingly.

Supervisory Responsibility

This role does not have supervisory responsibilities.

Qualifications and Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
1+ years in technical support or IT operations. Experience with ticketing systems and SLA-based support workflows.
Strong written communication skills; ability to follow troubleshooting procedures and escalation processes. Basic understanding of enterprise application concepts, business processes, and data flow.
Familiarity with change management awareness and basic security and disaster recovery procedures.

Preferred Skills

Experience with Workday or similar ERP/HCM platforms preferred.
Familiarity with customer support or ticketing platforms preferred.
Basic understanding of batch processing, job monitoring, or system integration concepts a plus. Experience supporting BPaaS operations environments a plus. Familiarity with Azure DevOps for issue tracking a plus.

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Apply on vhr-osvhr.wd1.myworkdayjobs.com About employer

More about this job

Skills

Accounts payable
Communication skills
Problem solving
Research
Troubleshooting
Technical terminology
Documentation
Computer science
Computer technology
Technical support
Business processes
Change management
Implement ICT recovery system
Workday
ERP
Customer service
ICT system integration
Microsoft Azure
DevOps
Brainstorm ideas
Think creatively

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Work requirements

Jobs in the United States