Customer Success Manager
- Phoenix, AZ, United States
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Job details
- Posting language
- English
- Posted
Original job description
Partner with OneReach.ai clients to ensure their successful and ongoing use of the OneReach platform; partner with Pod Leads to ensure the successful delivery of services / solutions; own the day-to-day relationship with clients; and serve as initial point of contact.
CSMs will define the scope of our solution and services, set and manage expectations for timeline / quality; utilize OneReach resources as needed to support projects.; manage project plans, SOWs, resource requirements; engage with sales, support billing, and drive client enablement.
Success Factors
Customer satisfaction with OneReach as an organization, customer adoption, ARR growth
Key Skills
Empathy, problem solving / critical thinking, influential communication
Key Traits
Proactivity, patience, openness to feedback and collaboration, deep care for customer satisfaction, high agency / autonomy
More about this job
Skills
- Problem solving
- Critical thinking
- Communication skills
- Collaboration
- Customer service