Jobs in the United States

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Stock Associate
JCrew Stores / Ashe DC Grace Holmes, Inc.
Chicago, IL
- $17.05 to $19.1 USD / hour
As a Stock Associate, you ensure smooth operations behind the scenes. You are responsible for receiving and replenishing products efficiently on the sales floor and maintaining an organized…
Added 1 min ago
Grossing Technician
Essentia Health
Duluth, MN
An associate or bachelor degree in a chemical or biological science or medical laboratory technology, obtained from an accredited institution
Added 2 mins ago
Equipment Engineer, MTC Clean
Micron Technology
Boise
Micron Technology is seeking an Equipment Support Clean Equipment Engineer to support advanced photomask manufacturing within the Mask Technology Center (MTC). This hands-on equipment…
Added 3 mins ago
Education Administration Coordinator - Research
Mayo Clinic
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Must possess excellent verbal communication skills, e.g., phone etiquette, presentations, customer service · Must possess excellent written communication skills, e.g., professional correspondence, minutes, announcements
Added 3 mins ago
UAS Technical Analyst
CACI, INC.-FEDERAL
Shaw AFB, SC
…forces, on a need-to-know basis, concerning target device TTPs, technology, and unmanned threat platforms such as Unmanned Aerial Systems (UAS) and Unmanned Maritime Systems (UMS) (above…
Added 3 mins ago
Learning Assistance Program (LAP) Paraeducator Long-term Substitute
Woodland Public Schools
Woodland, WA
Required to have completed one of the following requirement: Either (1) documentation to support an Associate's Degree or transcripts to verify the comparable equivalence (i.e. 72 college…
Added 4 mins ago
Electrophysiology Tech
Ascension
Tulsa, OK
Schedule: Full-time | Day Shift
Added 6 mins ago
Cybersecurity Engineering Associate – Rotational Program
Wells Fargo Bank, N. A.
CHARLOTTE, NC · CHANDLER, AZ
Participate in the design, development, integration, testing, deployment and support of technology solutions for complex and challenging business requirements
Added 8 mins ago
Technology Services Technician II
Duval County Public Schools
Jacksonville, FL
Supports technical computer and network systems support work at the intermediate level. Installs, configures, and maintains computer workstations, software, hardware and related equipment…
Added 8 mins ago
Associate Director, Digital Strategy
Gilead Sciences, Inc.
CA
…personalized customer journeys, and emerging digital capabilities. The Associate Director will partner closely with Brand Marketing and cross-functional teams to identify priority…
Added 10 mins ago
Branch Operations Lead - Simi Valley Market - Camarillo, Simi Valley, Thousand Oaks, CA
JPMC page
Simi Valley, CA
Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates…
Added 12 mins ago
VP, Business Development
Ecolab Inc.
San Diego, CA
…professionals, translate partner roadmap insights into product and technology planning, and align internal teams and Taiwan-based ODM/OEM counterparts to support customers from concept to…
Added 13 mins ago
Specialty Operations Technician 2
CenterWell Pharmacy, Inc.
Remote, United States
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…
Added 14 mins ago
Warehouse Associate - Entry Level
Ferguson Fire & Fabrication Inc
Tampa, FL
…holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like…
Added 14 mins ago
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DC Quality Assurance Associate - $24 per hour + Incentive
Ferguson Enterprises, LLC
Aurora, CO
- $24 USD / hour
…holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like…
Added 14 mins ago
FE
Warehouse Associate 2nd Shift / Asociado de Bodega 2do Turno
Ferguson Enterprises, LLC
Tamarac, FL
- From $19 USD / hour
…holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like…
Added 14 mins ago
FE
3rd Shift Outbound (Sunday-Thursday, 9p)
Ferguson Enterprises, LLC
Fort Payne, AL
- $21 USD / hour
…holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like…
Added 17 mins ago
Network Operations Specialist
One Source Communications LLC
Greenville, NC
…NOC's customer is the client IT Admin. Endpoint and end-user support, invoicing, and agreement management are owned by other departments. Certification expectations are time-bound from date…
Added 19 mins ago
Retail Assistant Store Manager
The ODP Group
Northridge, CA
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Added 20 mins ago
Seasonal Digital Lead
PACSUN
Thousand Oaks, CA
This position may require a total of 1–3 overnight and/or early morning shifts during the November 22–December 24 period
Added 20 mins ago
TF
CORP - VP COMMERCIAL SERVICES
Twenty Four Seven Hotels
Irvine, CA
- $210,000 to $235,000 USD / year
Vendor & Tech Pipeline: Annually evaluate and negotiate sales CRM and technology vendor contracts (e.g., Cvent, Hotel Effectiveness, SalesForce) utilizing multi-brand relationships to…
Added 21 mins ago
NI
Flex Videographer Downtown Seattle
Nordstrom Inc
Seattle, WA
- $33.25 to $53 USD / hour
Light and shoot digital photography for styled products on both tabletop and/or on-figure to support e-commerce operations
Added 24 mins ago
IT Network Administrator
Park Aerospace Corp.
Newton, KS
Associate's or Bachelor's degree in Management Information Systems, Information Technology, Computer Science, or a related technical field preferred; equivalent hands-on IT experience may…
Added 25 mins ago
Branch Operation Specialist (Public Benefits Specialist, Entry) Bilingual Spanish/English Preferred - Dallas
Department of Human Services
United States
Opportunity awaits! In a state where support should be a right, not a privilege, the Oregon Eligibility Program is breaking down barriers and redefining how we connect individuals to the…
Added 25 mins ago
Retail Sales Associate
Best Buy
Oshkosh, WI
As a Retail Sales Associate, you’ll be the face of Best Buy for customers who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right…

One Source Communications LLC

Network Operations Specialist

Greenville, NC, United States

Apply on careers-ostcm.icims.com About employer

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Job details

Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2024

Original job description

Overview

These descriptions are aligned to the NOC Service Scope Definition: connectivity and infrastructure monitoring, management, and maintenance. The NOC's customer is the client IT Admin. Endpoint and end-user support, invoicing, and agreement management are owned by other departments. Certification expectations are time-bound from date of hire; an equivalent combination of education, certifications, training, and relevant experience will be considered.

Department: Network Operations Center · Reports to: NOC leadership · Schedule: Rotating shifts including evenings, weekends, holidays, and after-hours on-call

Position Summary. The Network Operations Specialist is the first line of the One Source NOC. This role monitors client connectivity and network infrastructure, triages and resolves first-line incidents, engages carriers on service impairments, and maintains accurate incident records - delivering timely service restoration and clear communication to client IT Admins and location operators. The Specialist supports One Source's core position as an internet and voice broker by managing the carrier-facing side of every outage we own the outcome of. This role does not provide endpoint or end-user support; out-of-scope requests are redirected, not refused.

Scope of Services. The NOC supports connectivity and infrastructure: if a device carries traffic internally or between sites, or is required to do so, it is potentially in scope (circuits, routers, firewalls, switches, wireless access points, voice transport). If a device produces or consumes network traffic for its own application - workstations, servers, POS stations - it is out of scope, though the Specialist still investigates such devices when they are the cause of a network problem, fixes the network condition, and hands the device to its owner. Technical authority for managed configurations rests with the client's parent corporation; a location operator's request to change managed equipment is not an approved change and is escalated, not executed.

Responsibilities

Duties/Responsibilities

Monitor client network environments and alerting platforms; acknowledge, triage, and prioritize incidents against severity definitions and response targets.
Perform first-line diagnosis of connectivity impairments across circuits, routers, firewalls, switches, wireless access points, and voice transport; resolve within documented runbooks where possible.
Open, manage, and pursue carrier and vendor cases for circuit and service impairments; demonstrate a clear understanding of the proper escalation channels for each carrier in the One Source portfolio and develop relationships within those channels to expedite resolution.
Manage repeat and chronic trouble reports proactively to achieve final resolution and customer satisfaction; pursue service alt-routing and redesign opportunities (with management engagement) to reduce customer impact.
Maintain continued communication with clients during resolution, providing status updates on any issue not resolved in one contact, and offer temporary workarounds where possible to keep sites operating until full resolution.
Recognize the limits of first-line scope and escalate cleanly to the Analyst tier with complete diagnostic notes, so escalations arrive faster than the clock alone would allow.
Navigate, utilize, and maintain all pertinent internal systems - ticketing, monitoring, and infrastructure records - ensuring timely and accurate documentation of repair history, dispositions, and device records.
Support circuit turn-up activities: verify new circuits against acceptance criteria, confirm failover behavior, and record results under direction.
Develop a working understanding of the services in the One Source portfolio - MPLS, Ethernet/DIA, LTE/5G failover, VPN, SIP trunking and VoIP, Dedicated Long Distance, PRI, and Cloud connectivity - and stay abreast of developing telecommunications technology and provider maintenance procedures.
Communicate professionally with client IT Admins and with non-technical location and franchisee operators, applying approved redirect language for out-of-scope requests.
Assist in training new associates as designated by management, and follow the internal escalation process with discernment, including notification to management and relevant associates on critical client issues.
Work after-hours on-call as necessary to ensure that clients are served with excellence.
Manage personal work time responsibly; comply with One Source information security policies and standards. Unauthorized access to data and/or systems is prohibited.

Qualifications

Required Skills/Abilities:

Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, switching and routing concepts, LAN/WAN behavior.
Ability to read and interpret circuit documentation, order and work orders, invoices, and provider trouble reports, and to write clear incident notes and client-facing updates.
Ability to define problems, collect data, establish facts, and draw valid conclusions from alerts and diagnostic output; interpret extensive written and verbal instructions and deal with several concrete variables.
Comfortable calculating figures and amounts such as discounts, interest, commissions, and percentages, and applying concepts of basic algebra.
Basic understanding of how carrier services interact with client premises equipment (CPE) and the One Source network in order to diagnose correctly and engage the right resources.
Familiarity with command-line basics (ping, traceroute, nslookup/dig, show commands) and willingness to develop packet-level thinking.
Customer-focused communication skills, including the ability to explain technical status to non-technical operators calmly and courteously.
Ability to manage multiple open incidents, prioritize under time pressure, and document as work progresses rather than after the fact.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook); knowledge of ticketing and database software is helpful but not required.

Education and Experience:

High school diploma or equivalent required; associate's or bachelor's degree in Information Technology, Networking, Computer Science, or a related field preferred. One to two years of related technical support, telecommunications, ISP, or NOC experience preferred; training and/or an equivalent combination of education and experience will be considered.

Certification Expectations. Certifications are developed on a schedule from date of hire; One Source supports preparation and exam costs. Prior certification is a plus, not a screen - the openings are open to strong candidates without certs today.

Foundational - within 6 months of hire: CompTIA Network+ (or CCST) and Meraki Certified Network Operations (CMNO), the free online Meraki fundamentals course available through the Cisco partner portal.
Target - within 18 months of hire: Cisco CCNA.
Role-adjacent, encouraged: Cisco Meraki Solutions Specialist (ECMS) when partner training seats are available; CWNA (Certified Wireless Network Administrator); CompTIA Security+ as a security baseline.

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Jobs in the United States