Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
Associate Director, HIV Public Affairs Planning and Operations
Gilead Sciences, Inc.
CA
Reporting to the Executive Director, U.S. Treatment Public Affairs, the Associate Director, HIV Public Affairs Planning and Operations will provide project management and operational…
Added 1 min ago
Associate Director, Digital Strategy
Gilead Sciences, Inc.
CA
At Gilead, The Associate Director, Digital Strategy will serve as a strategic digital partner and trusted advisor to US brand teams, translating business objectives and customer insights…
Added 1 min ago
CNC Machinist III
CIRCOR International, Inc.
Tampa, FL
Set up and operate 4 & 5 axis CNC to perform a variety of machining operations per engineering drawings to meet daily production requirements to trace complex profiles requiring changes in…
Added 2 mins ago
SV
Cellars GSA Overnight-$19.00/hour
Silver Ventures LLC
San Antonio, TX
- $17 USD / hour
Texas Driver License must be in associate’s possession while driving any vehicle and while on shift
Added 2 mins ago
Guest Service Agent/Valet-$12.00/hr. + tips (Hotel Emma)
Silver Ventures LLC
San Antonio, TX
Texas Driver License must be in associate’s possession while driving any vehicle and while on shift
Added 2 mins ago
Branch Operations Lead - Simi Valley Market - Camarillo, Simi Valley, Thousand Oaks, CA
JPMC page
Simi Valley, CA
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role…
Added 3 mins ago
Human Resources and Payroll Coordinator
New Era Entities
bossier city, LA
…department managers, and employees to maintain efficient HR operations, resolve payroll discrepancies, support employee relations, and ensure compliance with organizational policies and…
Added 4 mins ago
Deli Clerk
Albertsons Companies
TARZANA, CA · Reseda, CA
Added 4 mins ago
Lead Hyperbaric Services Technician
Northwell
Huntington, NY
Performs hyperbaric chamber operations and system maintenance, as required.
Added 5 mins ago
Chemical Mixer
Ecolab Inc.
Eagan, MN
Perform additional duties as assigned to support plant operations and team success
Added 6 mins ago
Specialty Operations Technician 2
CenterWell Pharmacy, Inc.
Remote, United States
…competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also…
Added 6 mins ago
FE
DC Quality Assurance Associate - $24 per hour + Incentive
Ferguson Enterprises, LLC
Aurora, CO
- $24 USD / hour
Ferguson is currently seeking a Quality Assurance Associate for our Aurora, CO distribution center. This role is a great fit for individuals with warehouse or logistics experience who are…
Added 9 mins ago
CO
SCADA Technician - Wastewater Treatment Plant
City of Round Rock
Round Rock, TX
- $26 to $37.5 USD / hour
…continuously, directly supporting public health and essential city…
Added 9 mins ago
Network Operations Specialist
One Source Communications LLC
Greenville, NC
Department: Network Operations Center · Reports to: NOC leadership · Schedule: Rotating shifts including evenings, weekends, holidays, and after-hours on-call
Added 10 mins ago
Warehouse Associate
PrideStaff
Hayward
We are seeking a reliable, safety-focused Warehouse Associate to manage the loading, unloading, sorting, and internal distribution of parcels and cartons in a fast-paced warehouse…
Added 11 mins ago
P
Part Time Flex Sales Associate
Pandora
Canton, OH
- Part-time
The Flex Sales associate will be the ultimate Pandora Fan. You will be responsible for delivering a world-class
Added 12 mins ago
Retail Assistant Store Manager
The ODP Group
Northridge, CA
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Added 13 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
KALISPELL, MT
- Part-time
Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to…
Added 13 mins ago
FF
Full-Time Sales Associate - Famous Footwear
Famous Footwear
BLAINE, MN
- Full-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 14 mins ago
J
Regional Property Manager, New Development - Student Housing
Columbus, OH
- $115,000 to $140,000 USD / year
Participate in the turnover process of units from construction to operations to ensure quality assurance.
Added 14 mins ago
NI
Flex Videographer Downtown Seattle
Nordstrom Inc
Seattle, WA
- $33.25 to $53 USD / hour
Light and shoot digital photography for styled products on both tabletop and/or on-figure to support e-commerce operations
Added 15 mins ago
PC
Public Health Nurse – RN or BSN
Polk County (WI)
Balsam Lake, WI
- $63,939.2 to $78,707.2 USD / year
Associate’s degree in nursing from an accredited program.
Added 16 mins ago
Vice President Business Development
The Variable Annuity Life Insurance Company
Chicago, IL · Clayton, MO
Lead cross-functional finalist teams and coordinate with RFP, Pricing, Product, Investments, Operations, and Relationship Management partners.
Added 17 mins ago
CO
Athletic Assistant
City of Boca Raton
Boca Raton, FL
- $23.38 USD / hour
Maintains records related to participation, scheduling, equipment, and facility use to support efficient operations and continuous improvement.
Added 17 mins ago
IT Network Administrator
Park Aerospace Corp.
Newton, KS
Perform daily backup operations and file archive/purge, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are…

One Source Communications LLC

Network Operations Specialist

Greenville, NC, United States

Apply on careers-ostcm.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2024

Original job description

Overview

These descriptions are aligned to the NOC Service Scope Definition: connectivity and infrastructure monitoring, management, and maintenance. The NOC's customer is the client IT Admin. Endpoint and end-user support, invoicing, and agreement management are owned by other departments. Certification expectations are time-bound from date of hire; an equivalent combination of education, certifications, training, and relevant experience will be considered.

Department: Network Operations Center · Reports to: NOC leadership · Schedule: Rotating shifts including evenings, weekends, holidays, and after-hours on-call

Position Summary. The Network Operations Specialist is the first line of the One Source NOC. This role monitors client connectivity and network infrastructure, triages and resolves first-line incidents, engages carriers on service impairments, and maintains accurate incident records - delivering timely service restoration and clear communication to client IT Admins and location operators. The Specialist supports One Source's core position as an internet and voice broker by managing the carrier-facing side of every outage we own the outcome of. This role does not provide endpoint or end-user support; out-of-scope requests are redirected, not refused.

Scope of Services. The NOC supports connectivity and infrastructure: if a device carries traffic internally or between sites, or is required to do so, it is potentially in scope (circuits, routers, firewalls, switches, wireless access points, voice transport). If a device produces or consumes network traffic for its own application - workstations, servers, POS stations - it is out of scope, though the Specialist still investigates such devices when they are the cause of a network problem, fixes the network condition, and hands the device to its owner. Technical authority for managed configurations rests with the client's parent corporation; a location operator's request to change managed equipment is not an approved change and is escalated, not executed.

Responsibilities

Duties/Responsibilities

Monitor client network environments and alerting platforms; acknowledge, triage, and prioritize incidents against severity definitions and response targets.
Perform first-line diagnosis of connectivity impairments across circuits, routers, firewalls, switches, wireless access points, and voice transport; resolve within documented runbooks where possible.
Open, manage, and pursue carrier and vendor cases for circuit and service impairments; demonstrate a clear understanding of the proper escalation channels for each carrier in the One Source portfolio and develop relationships within those channels to expedite resolution.
Manage repeat and chronic trouble reports proactively to achieve final resolution and customer satisfaction; pursue service alt-routing and redesign opportunities (with management engagement) to reduce customer impact.
Maintain continued communication with clients during resolution, providing status updates on any issue not resolved in one contact, and offer temporary workarounds where possible to keep sites operating until full resolution.
Recognize the limits of first-line scope and escalate cleanly to the Analyst tier with complete diagnostic notes, so escalations arrive faster than the clock alone would allow.
Navigate, utilize, and maintain all pertinent internal systems - ticketing, monitoring, and infrastructure records - ensuring timely and accurate documentation of repair history, dispositions, and device records.
Support circuit turn-up activities: verify new circuits against acceptance criteria, confirm failover behavior, and record results under direction.
Develop a working understanding of the services in the One Source portfolio - MPLS, Ethernet/DIA, LTE/5G failover, VPN, SIP trunking and VoIP, Dedicated Long Distance, PRI, and Cloud connectivity - and stay abreast of developing telecommunications technology and provider maintenance procedures.
Communicate professionally with client IT Admins and with non-technical location and franchisee operators, applying approved redirect language for out-of-scope requests.
Assist in training new associates as designated by management, and follow the internal escalation process with discernment, including notification to management and relevant associates on critical client issues.
Work after-hours on-call as necessary to ensure that clients are served with excellence.
Manage personal work time responsibly; comply with One Source information security policies and standards. Unauthorized access to data and/or systems is prohibited.

Qualifications

Required Skills/Abilities:

Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, switching and routing concepts, LAN/WAN behavior.
Ability to read and interpret circuit documentation, order and work orders, invoices, and provider trouble reports, and to write clear incident notes and client-facing updates.
Ability to define problems, collect data, establish facts, and draw valid conclusions from alerts and diagnostic output; interpret extensive written and verbal instructions and deal with several concrete variables.
Comfortable calculating figures and amounts such as discounts, interest, commissions, and percentages, and applying concepts of basic algebra.
Basic understanding of how carrier services interact with client premises equipment (CPE) and the One Source network in order to diagnose correctly and engage the right resources.
Familiarity with command-line basics (ping, traceroute, nslookup/dig, show commands) and willingness to develop packet-level thinking.
Customer-focused communication skills, including the ability to explain technical status to non-technical operators calmly and courteously.
Ability to manage multiple open incidents, prioritize under time pressure, and document as work progresses rather than after the fact.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook); knowledge of ticketing and database software is helpful but not required.

Education and Experience:

High school diploma or equivalent required; associate's or bachelor's degree in Information Technology, Networking, Computer Science, or a related field preferred. One to two years of related technical support, telecommunications, ISP, or NOC experience preferred; training and/or an equivalent combination of education and experience will be considered.

Certification Expectations. Certifications are developed on a schedule from date of hire; One Source supports preparation and exam costs. Prior certification is a plus, not a screen - the openings are open to strong candidates without certs today.

Foundational - within 6 months of hire: CompTIA Network+ (or CCST) and Meraki Certified Network Operations (CMNO), the free online Meraki fundamentals course available through the Cisco partner portal.
Target - within 18 months of hire: Cisco CCNA.
Role-adjacent, encouraged: Cisco Meraki Solutions Specialist (ECMS) when partner training seats are available; CWNA (Certified Wireless Network Administrator); CompTIA Security+ as a security baseline.

Apply on careers-ostcm.icims.com About employer

Report this job

Work requirements

Jobs in the United States