Jobs in the United States

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Added 1 min ago
Associate Sales Representative - Washington, DC - Acute Care
Stryker Employment Company, LLC
WA · VA · Alexandria, VA · Arlington, VA · MD
As an Associate Sales Representative, you will play a key role in supporting the sales team by promoting Stryker's Acute Care products and solutions to healthcare providers. You’ll assist…
Added 1 min ago
Associate Sales Representative - Boston - Acute Care
Stryker Employment Company, LLC
Boston, MA
As an Associate Sales Representative, you will play a key role in supporting the sales team by promoting Stryker's Acute Care products and solutions to healthcare providers. You’ll assist…
Added 2 mins ago
Branch Operations Lead - Simi Valley Market - Camarillo, Simi Valley, Thousand Oaks, CA
JPMC page
Simi Valley, CA
Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any…
Added 5 mins ago
Senior Engineer - PLC/Ignition
E Tech Group
South San Francisco, CA · Vacaville, CA
…developing detailed software design specifications, configuring thin client server applications, configuring process-based historian databases, tuning control loops, providing control…
Added 9 mins ago
Network Operations Specialist
One Source Communications LLC
Greenville, NC
These descriptions are aligned to the NOC Service Scope Definition: connectivity and infrastructure monitoring, management, and maintenance. The NOC's customer is the client IT Admin.…
Added 12 mins ago
Retail Assistant Store Manager
The ODP Group
Northridge, CA
The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us…
Added 13 mins ago
TF
CORP - VP COMMERCIAL SERVICES
Twenty Four Seven Hotels
Irvine, CA
- $210,000 to $235,000 USD / year
Investor Marketing: Build out sophisticated branding and communication strategies to maximize investor/client interest, highlighting 247's performance metrics and operational strengths.
Added 18 mins ago
Branch Operation Specialist (Public Benefits Specialist, Entry) Bilingual Spanish/English Preferred - Dallas
Department of Human Services
United States
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to…
Added 23 mins ago
Client Service Representative
Animal Healthcare of Texas, P.C.
Austin, TX
At VCA Lakeline Animal Hospital, our Client Service Representatives help clients feel welcome, informed, and cared for from the moment they walk through our door. We’re looking for someone…
Added 28 mins ago
RME Operator
US AMR-Jones Lang LaSalle Americas, Inc.
Sun Prairie, WI
…that more evident than in our operations partnership with our client. As an RME Operator, you'll be at the heart of business operations, working behind the scenes to maintain the speed,…
Added 29 mins ago
Spend Manager
Vizient
Chicago
Adapt to changing client priorities and contribute to process improvements that enhance service delivery, operational efficiency, and client satisfaction.
Added 31 mins ago
JP
Senior Hospitality Manager
Joseph Phelps
St. Helena, CA
- $115,000 to $125,000 USD / year
…partner interaction reflects the excellence, warmth, and elevated service standards of Joseph Phelps Vineyards. Leads the team in delivering best-in-class hospitality, driving retail and…
Added 36 mins ago
O
Principal Network Developer - Seattle or Bay area
Oracle
Seattle, WA · Redwood City, CA · Santa Clara, CA
- $102,300 to $209,500 USD / year
Designs and builds advanced modules within automation frameworks to support testing, operations, and service reliability across multiple environments.
Added 37 mins ago
BO
Senior Banker- Glendale Burbank area
Bank of America, National Association
United States
- $25.97 to $31.75 USD / hour
…clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and…
Added 39 mins ago
MI
Manager of EMS Safety & Risk Management
MEDTRANS INC
North Hills, CA
- $80,000 to $90,000 USD / year
Serve as liaison to external regulatory agencies, insurers, and client compliance representatives.
Added 40 mins ago
Fraud Specialist I
Truist Bank
Atlanta, GA
6. Strong interpersonal, communication and client service skills
Added 40 mins ago
Fraud Specialist I
Truist Bank
Atlanta, GA
6. Strong interpersonal, communication and client service skills
Added 41 mins ago
Assistant Dean of Pharmacy Faculty Affairs and Faculty Member (Assistant/Associate/Full Professor), School of Pharmacy
KGI Keck Graduate Institute
United States
Individuals must possess knowledge, skills and abilitie
Added 43 mins ago
Cad Technician
Actalent
Winter Garden, FL
…services and a ClearlyRated Best of Staffing® winner for both client and talent…
Added 43 mins ago
Cad Technician
Actalent
Winter Garden, FL
…services and a ClearlyRated Best of Staffing® winner for both client and talent…
Added 45 mins ago
Customer Service Associate
Dollar Tree Stores INC
Parkland, FL
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 47 mins ago
Customer Service Associate I
Family Dollar
Alsip, IL
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 47 mins ago
Customer Service Associate I
Family Dollar
Bastrop, LA
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 49 mins ago
Relationship Associate - Trust Administration
Franklin Templeton
New York, NY
Fiduciary Trust International is hiring a Relationship Associate to join the NYC office. The Relationship Associate provides administrative support to the NY Market team who manages the…
Added 50 mins ago
JS
Associate, Fund Administration (Interns)
Juniper Square
Remote, United States
- $25 USD / hour
…environment to help build out Juniper Square’s Fund Administration service offering. Juniper Square is on a mission to transform the Fund Administration offering to Private Markets. We are…

One Source Communications LLC

Network Operations Specialist

Greenville, NC, United States

Apply on careers-ostcm.icims.com About employer

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Job details

Apply by: Nov 10, 2027
Posting language: English
Posted: Nov 10, 2024

Original job description

Overview

These descriptions are aligned to the NOC Service Scope Definition: connectivity and infrastructure monitoring, management, and maintenance. The NOC's customer is the client IT Admin. Endpoint and end-user support, invoicing, and agreement management are owned by other departments. Certification expectations are time-bound from date of hire; an equivalent combination of education, certifications, training, and relevant experience will be considered.

Department: Network Operations Center · Reports to: NOC leadership · Schedule: Rotating shifts including evenings, weekends, holidays, and after-hours on-call

Position Summary. The Network Operations Specialist is the first line of the One Source NOC. This role monitors client connectivity and network infrastructure, triages and resolves first-line incidents, engages carriers on service impairments, and maintains accurate incident records - delivering timely service restoration and clear communication to client IT Admins and location operators. The Specialist supports One Source's core position as an internet and voice broker by managing the carrier-facing side of every outage we own the outcome of. This role does not provide endpoint or end-user support; out-of-scope requests are redirected, not refused.

Scope of Services. The NOC supports connectivity and infrastructure: if a device carries traffic internally or between sites, or is required to do so, it is potentially in scope (circuits, routers, firewalls, switches, wireless access points, voice transport). If a device produces or consumes network traffic for its own application - workstations, servers, POS stations - it is out of scope, though the Specialist still investigates such devices when they are the cause of a network problem, fixes the network condition, and hands the device to its owner. Technical authority for managed configurations rests with the client's parent corporation; a location operator's request to change managed equipment is not an approved change and is escalated, not executed.

Responsibilities

Duties/Responsibilities

Monitor client network environments and alerting platforms; acknowledge, triage, and prioritize incidents against severity definitions and response targets.
Perform first-line diagnosis of connectivity impairments across circuits, routers, firewalls, switches, wireless access points, and voice transport; resolve within documented runbooks where possible.
Open, manage, and pursue carrier and vendor cases for circuit and service impairments; demonstrate a clear understanding of the proper escalation channels for each carrier in the One Source portfolio and develop relationships within those channels to expedite resolution.
Manage repeat and chronic trouble reports proactively to achieve final resolution and customer satisfaction; pursue service alt-routing and redesign opportunities (with management engagement) to reduce customer impact.
Maintain continued communication with clients during resolution, providing status updates on any issue not resolved in one contact, and offer temporary workarounds where possible to keep sites operating until full resolution.
Recognize the limits of first-line scope and escalate cleanly to the Analyst tier with complete diagnostic notes, so escalations arrive faster than the clock alone would allow.
Navigate, utilize, and maintain all pertinent internal systems - ticketing, monitoring, and infrastructure records - ensuring timely and accurate documentation of repair history, dispositions, and device records.
Support circuit turn-up activities: verify new circuits against acceptance criteria, confirm failover behavior, and record results under direction.
Develop a working understanding of the services in the One Source portfolio - MPLS, Ethernet/DIA, LTE/5G failover, VPN, SIP trunking and VoIP, Dedicated Long Distance, PRI, and Cloud connectivity - and stay abreast of developing telecommunications technology and provider maintenance procedures.
Communicate professionally with client IT Admins and with non-technical location and franchisee operators, applying approved redirect language for out-of-scope requests.
Assist in training new associates as designated by management, and follow the internal escalation process with discernment, including notification to management and relevant associates on critical client issues.
Work after-hours on-call as necessary to ensure that clients are served with excellence.
Manage personal work time responsibly; comply with One Source information security policies and standards. Unauthorized access to data and/or systems is prohibited.

Qualifications

Required Skills/Abilities:

Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, switching and routing concepts, LAN/WAN behavior.
Ability to read and interpret circuit documentation, order and work orders, invoices, and provider trouble reports, and to write clear incident notes and client-facing updates.
Ability to define problems, collect data, establish facts, and draw valid conclusions from alerts and diagnostic output; interpret extensive written and verbal instructions and deal with several concrete variables.
Comfortable calculating figures and amounts such as discounts, interest, commissions, and percentages, and applying concepts of basic algebra.
Basic understanding of how carrier services interact with client premises equipment (CPE) and the One Source network in order to diagnose correctly and engage the right resources.
Familiarity with command-line basics (ping, traceroute, nslookup/dig, show commands) and willingness to develop packet-level thinking.
Customer-focused communication skills, including the ability to explain technical status to non-technical operators calmly and courteously.
Ability to manage multiple open incidents, prioritize under time pressure, and document as work progresses rather than after the fact.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook); knowledge of ticketing and database software is helpful but not required.

Education and Experience:

High school diploma or equivalent required; associate's or bachelor's degree in Information Technology, Networking, Computer Science, or a related field preferred. One to two years of related technical support, telecommunications, ISP, or NOC experience preferred; training and/or an equivalent combination of education and experience will be considered.

Certification Expectations. Certifications are developed on a schedule from date of hire; One Source supports preparation and exam costs. Prior certification is a plus, not a screen - the openings are open to strong candidates without certs today.

Foundational - within 6 months of hire: CompTIA Network+ (or CCST) and Meraki Certified Network Operations (CMNO), the free online Meraki fundamentals course available through the Cisco partner portal.
Target - within 18 months of hire: Cisco CCNA.
Role-adjacent, encouraged: Cisco Meraki Solutions Specialist (ECMS) when partner training seats are available; CWNA (Certified Wireless Network Administrator); CompTIA Security+ as a security baseline.

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Jobs in the United States