Sr. Director, Technology Transformation

Position Title: Senior Director, Technology Transformation Department: Engineering Reports To: VP, Technology Transformation Job Type: Full-time, Salary FLSA Status: Exempt

Overview:

One Inc is seeking a Senior Director of technology Transformation to bridge traditional program governance with AI-driven software development and Agile-at-scale execution across the Product and Technology organization. This Senior Director owns the day-to-day engine of that bridge: translating the organizational strategy into a measurable, and detailed execution plan.

Center of Excellence The Senior Director will establish a Center of Excellence to improve the quality, consistency, and oversight of transformation initiatives through effective project management methodologies, standards, and tools.

Strategic Partnership Aligned with the organization’s strategic objectives, this Senior Director will define, implement, and reinforce best practices. As a trusted strategic advisor, the Senior Director will partner with business leaders to communicate progress, risks, and business impact; set clear expectations; and adjust execution as priorities evolve.

Operating Philosophy and Success Measures The Senior Director will operate according to the philosophy that guides the broader transformation function: accelerate delivery and reduce coordination overhead without adding unnecessary process or management layers. Success will be measured by outcomes and by the value delivered to the business, customers, and the Product and Technology organization.

Key Responsibilities:

Transformation Portfolio Execution

• Translate the transformation portfolio strategy and roadmap into actionable day-to-day execution plans. Identify dependencies, roadblocks, and conflicts, and partner with teams to resolve them and sustain progress.
• Maintain accurate transformation scorecard data - including baselines, targets, and current-state measures - for every active program. Provide clear visibility to teams and leaders, identify actionable insights, and drive corrective action.

Change Management & Adoption

• Partner with the leadership team to ensure every transformation program includes a communication plan, training pathway, and stakeholder-alignment plan - not just a project plan.
• Own adoption measurement by confirming that new capabilities and ways of working are implemented, sustained, and producing demonstrated results.

Cross-Functional Coordination & Execution

• Build and maintain relationships with cross-functional leaders across Customer Operations, go-to-market teams, and executive leadership. Align transformation initiatives with business priorities and expected outcomes.
• Facilitate timely decision-making, resolve blockers, and provide a clear view of initiative health, progress, risks, and commitments when appropriate.

Guarding Against Overhead

• Continuously assess whether PMO mechanisms, ceremonies, and reporting reduce coordination costs. Simplify or retire practices that have become process for its own sake, including the role’s own governance structures.
• Use the smallest viable process by default, adding rigor only when it demonstrably reduces rework, risk, or misalignment.

Organizational Design & Team Leadership

• Build and lead a team of Program Managers and Delivery Coordinators to oversee the SDLC/AIDLC processes and practices.
• Define and own the operating model for integrating new strategic roles into the ongoing transformation, including Pods, Micro Pods, Scrum Teams, and the rollout of continuous planning.
• Set hiring, staffing, and performance standards for the transformation PMO team, and conduct performance reviews for direct reports.
• Own transition and career-progression pathways, including coaching and mentoring for team members moving into transformation-focused roles.

Requirements:

• 10+ years in program/project management, PMO leadership, and associated methodologies, tools, techniques, processes, and approaches.
• Demonstrated experience designing or operating a PMO or transformation office inside a technology/software organization.
• Experience standing up or significantly evolving an organizational structure or career framework, ideally including a dual-track (execution + strategic) model.
• Strategic Thinking: Ability to juggle multiple goals and deadlines in the context of the big picture.
• Team Leadership & Development: Ability to mentor, coach and effectively transfer expertise to others.
• Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers, and vendor groups.
• Undergraduate degree required; graduate degree preferred.

Skills:

• Established solutions-oriented leader with a successful track record of data-driven decision making and the ability to drive factual thinking throughout the organization.
• Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity.
• Solid critical thinking with a proven ability to collaborate with both leadership and teams, demonstrating ability to influence, make sound decisions and gain alignment.
• Superior interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust, and support within all levels of the organization.
• Lead and reinforce company values and culture in day-to-day behaviors, management style, and expectations.
• Strategic leader with solid business acumen and effective operational focus, particularly in fast-paced environment.

Desired Traits:

• Builder mentality (comfortable standing up new functions from scratch); Problem Solver; Self-starter; Demonstrates Ethical Behavior; Transparent communicator; Strong Drive; Team Player; Supportive & Adaptable to Change; Enjoys coaching and mentoring others; Holds self and others accountable; Leads by example; Results driven and employee friendly; Exudes a commitment to Personal & Professional Development.

Additional Requirements:

• This position may periodically require work outside of standard business hours, including evenings and weekends, to support business needs.
• Employment is contingent upon successful completion of background screening requirements.
• One Inc may conduct periodic background checks at any time during employment, as permitted by applicable law and company policy.

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Standard indoor office setting; exposure to computer screens.

Physical:

Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner, and other tools as needed.

Vision:

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing:

Ability to hear in the normal audio range with or without corrections.

Company Profile: Company Profile: At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.

The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.

Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits - including medical, dental, and vision insurance - a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters."

Join us in building the infrastructure that fulfills the promise of insurance.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.