Jobs in the United States

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Added 2 hours ago
Director of Sales and Marketing
Terex Corporation
Byhalia, MS
Added 2 hours ago
Product Marketing Leader
GE Vernova
Boston, MA
…content. Furthermore, a close collaboration is expected with the Director of Market Intelligence and the GSI Communications Manager and Grid MarComms Manager. The role will report directly…
Added 7 hours ago
Supervisor OT Network Security - Cyber Security & TSOC
FirstEnergy
Akron, OH
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
Added 7 hours ago
Senior Advisor, Executive Search- HR Talent Acquisition and Talent Management - Akron, Reading
FirstEnergy Corp
Akron, OH
JOB DESCRIPTION FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment…
Added 10 hours ago
Vice President Rates and Energy Procurement
Southern Maryland Electric Cooperative
Hughesville, MD
Position may be filled as a Managing Director 1. Initiates, with ACES, an annual hedge plan and execution strategy, including a congestion mitigation strategy using FTRs and/or OTC power…
Added 10 hours ago
Sr. Manager, EAP, EAP
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · Arlington, VA
Communicate compliance strategy, program status, and escalation risks clearly and concisely to Director and VP-level audiences across Operations, Legal, Finance, and Technology.
Added 12 hours ago
Director, Technical Sales & Applications - P&C, Electric Utility (Remote)
Hubbell Power Systems
Largo, FL
The Director, Technical Sales & Applications – Protection & Controls, Electric Utility is responsible for leading the technical sales and applications organization supporting the U.S. and…
Added 12 hours ago
Director Rates
TECO Energy
Tampa, FL
…and other data requests as well as completes analysis and the development of company positions and responses to regulatory agencies. Serves as a primary contact for Electric Delivery,…
Added 14 hours ago
Project Manager 2 - Facilities/Construction
Stanford
Menlo Park, CA
…and to maintain existing infrastructure, including backbone utility systems and experimental spaces such as research laboratories, cleanrooms, and associated MEP…
Added 14 hours ago
Director, Global Value and Health Economics and Outcomes Research
Jazz Pharmaceuticals, Inc.
Remote, United States
…and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered…
Added 14 hours ago
Director, Global Value and Health Economics and Outcomes Research
Jazz Pharmaceuticals, Inc.
Remote, United States
The Director, Global Value and HEOR is a high-visibility strategic and execution-oriented leadership role responsible for defining and driving the global and US payer evidence strategy for…
Added 14 hours ago
Director, Global Value and Health Economics and Outcomes Research
Jazz Pharmaceuticals, Inc.
Remote, United States
…and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered…
Added 16 hours ago
Senior Lead Engineer (Electric Utility)
Liberty
Tahoe Vista, CA
…diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our…
Added 18 hours ago
Borough Manager
City of New York
New York City, NY
Under Direction of the Director of Borough Operations, with latitude for independent initiative and judgement, the Borough Manager plans and manages the day-to-day clerical operations of…
Added 18 hours ago
Commercial Director LNG & Gas Supply
National Grid USA Service Company, Inc.
BROOKLYN, NY
…energy projects, technologies and partnerships to accelerate the development of our clean energy future.National Grid Ventures' diverse portfolio of energy businesses across the US, UK and…
Added 19 hours ago
Director Internal Audit -Denver CO., Hybrid
AT&T
Denver, CO
The Internal Audit Director is the senior leader responsible for establishing, leading, and continuously advancing Forged Fiber 37's independent, risk-based internal audit function. The…
Added 19 hours ago
Project Manager II - Transmission Focus
Duke Energy
Plainfield, IN
…find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and…
Added 19 hours ago
Physical Plant Director
State of Indiana
Evansville, IN
The Physical Plant Director is responsible for managing and coordinating the facility operations at the Evansville State Hospital and Evansville Psychiatric Children’s Center. This position…
Added 20 hours ago
Sr Exec Dir Natural Gas Plant Delivery
Consumers Energy
JACKSON, MI
The Senior Executive Director, Thermal Generation is responsible for providing executive leadership, strategic direction, and comprehensive oversight for the development and delivery of new…
Added 20 hours ago
Field Technician Associate
University of Michigan
Ann Arbor, MI
As a Field Technician Associate, you will report to the Outside Plant Director and work under general supervision of more senior OSP staff to plan and conduct OSP assignments. In this role…
Added 20 hours ago
FE GLOBAL PLN PRE MOR, Manager
Micron Technology, Inc.
Boise, ID
…thinking, and the ability to influence outcomes across Technology Development, Manufacturing, Central Engineering, Facilities, Procurement, and FinancYou will drive initiatives passionate…
Added 21 hours ago
Engineer I/II
City of Santa Maria
Santa Maria, CA
…Statement of the Utilities Department is to provide efficient utility services through the use of progressive innovation, excellent customer service, and the wise use of public resources…
Added 1 day ago
S
Director 2 - Facilities Operations
Sodexo
LOUISVILLE, KY
- $100,130 to $129,580 USD / year
Sodexo is seeking a Director 2, Facilities Operations for The Southern Baptist Theological Seminary, overseeing maintenance, custodial, and grounds services to ensure safe, efficient, and…
Added 1 day ago
BE
Senior Communications Manager, BEF
Bonneville Environmental Foundation
Portland, OR
- $90,000 to $100,000 USD / year
Partner with the Learning & Development Director to ensure all appropriate staff are trained in communications and media best practices.
Added 1 day ago
Assistant Director/Business Manager, Physical Plant
University Of Montevallo
AL
The purpose of this position is to assist the Director in the management and maintenance of all campus buildings and coordination of construction and renovation projects and to provide…

Oncourse Solutions

Lead - Online Support

Remote, United States

$51,000 to $75,240 USD / year

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Job details

Pay: $51,000 to $75,240 USD / year
Experience: 4-6 years of experience in OLS/digital performance management with the ability to self-direct and prioritize tasks on multiple concurrent projects
Posting language: English
Posted: Oct 28, 2026

Original job description

Who We Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Genstar Capital, serving 2 million customers across 48 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

The Lead-Online Support partners with internal teams to monitor portfolio health, track account activity, and ensure accurate enrollment and billing across assigned properties while supporting the overall customer experience strategy. This highly analytical role requires deep technical expertise in utility billing, property zoning, and data management, with extensive use of Excel and research across multiple databases to investigate property histories and resolve issues. The Lead is responsible for maintaining operational accuracy, preventing fraud, and ensuring consistent achievement of customer experience and accuracy targets across all multi-property accounts.

This is a remote position and requires with travel as business requires to Naperville office for strategic planning.

Responsibilities include but are not limited to:

Provide leadership and guidance to vendor leadership and agents to drive results, sales engagement, and efficiencies to successfully meet operational and customer experience goals
Work closely with the vendor leadership team and stakeholders to ensure SLAs, KPI’s, performance management, and compliance requirements are met for the OHS digital platforms
Support Care/Claim manager with efforts to encourage innovative solutions to create opportunities and address problems; challenge conventional thinking to find better ways to achieve results
Aid Care/Claim Manger in the execution of various vendor management programs, including but not limited to, quarterly business reviews, annual vendor reviews, and scorecards.
Effectively manage vendor digital operations to maintain strong Headcount, AHT and productivity for OLS/Digital agents
Develop and maintains effective relationships with all levels of HOS and inter department teams for meeting organization goals
Develop and maintain digital performance including daily and weekly reporting (Weekly and Monthly business reviews) presented to the Manager and Director showing the performance and accuracy of the claims sent to the field
Review of agent facing claim processing questions in CRM (salesforce) and provide updates as needed for continuous accuracy of claims set for the customer

We're Excited if this is You!

Experience and Qualifications of the Role:

4-6 years of experience in OLS/digital performance management with the ability to self-direct and prioritize tasks on multiple concurrent projects
Strong problem-solving skills, conflict resolution, facilitation and consensus building skills
Embrace and drive change, model continuous improvement culture
Excellent written and presentation communication skills; demonstrated communication experience with diverse internal and external audiences.
Demonstrated organizational relationship management skills

Education:

High school diploma, GED or equivalent relevant work experience

Certificates, Licenses, Registrations:

Advanced knowledge and use of office productivity tools (MS Office, MS Teams, Excel, and Share Point)
Working knowledge of Salesforce, Amazon connect, Asana and Verint

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $51,000 - $75,240 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies:

Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others
Communicate effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect
Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions

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More about this job

Skills

Manage portfolio
Customer experience
Data management
Microsoft Excel
Research
Leadership
Sales
Performance management
Regulatory compliance
Health and safety
Vendor management
Reporting
Salesforce
Prioritization
Problem solving
Conflict resolution
Process improvement
Communication skills
Microsoft Office
Microsoft Teams
Microsoft SharePoint
Asana

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