Jobs in the United States

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Added just now
Facilities Manager / Environmental Services Director I
Presbyterian Homes & Services
Plymouth, MN
…Environmental Services Director will oversee maintenance technicians, engineer technicians, engineers, floor care specialists, housekeepers, laundry and other staff as designated at the…
Added 4 mins ago
Inspectors | Construction Services
CTL Engineering
Columbus, OH
Notify the Contractor or the Project Engineer with status updates or about non-conforming work.
Added 4 mins ago
ODOT prequalified Inspectors | Construction Services
CTL Engineering
Columbus, OH
Notify the Contractor or the Project Engineer with status updates or about non-conforming work.
Added 4 mins ago
Wet Etch Equipment Engineer, Solar Cells (Starlink)
SpaceX
Bastrop, TX
As a Wet Etch Equipment Engineer you will own the chemical processing equipment (wet chemical texturing tools, wet chemical preclean tools) used to manufacture silicon heterojunction solar…
Added 4 mins ago
Sr. Fire Protection Engineer
SpaceX
Bastrop, TX
The Fire Protection Engineer provides engineering design support and subject matter expertise in the following areas: fire protection, life safety, building and fire codes, fire hazard and…
Added 4 mins ago
Equipment Engineer, Wet Process (Solar Cells)
SpaceX
Bastrop, TX
As an Equipment Engineer, Wet Process you will own the chemical processing equipment (wet chemical texturing tools, wet chemical preclean tools) used to manufacture silicon heterojunction…
Added 4 mins ago
Equipment Engineer, Solar Cell Metallization (Starlink)
SpaceX
Bastrop, TX
As a Equipment Engineer, Solar Cell Metallization, you will own the screen printing and related metallization equipment used to manufacture silicon heterojunction solar cells at massive…
Added 10 mins ago
Quality Engineer
LEIDOS, INC.
San Diego, CA · Chesapeake, VA
Leidos Defense is seeking a Quality Engineer at our San Diego CA. office to join our team in the Quality Assurance Department Program which provides quality assurance, control, inspection…
Added 11 mins ago
Engineering Operations Lead
Venturi
Huntsville, AL
…Countermeasures Program Directorate (DTT) within the Chief Engineer / Targets Systems Engineering Division (DTTE). The individual will serve as the central operational integrator and…
Added 11 mins ago
Product Safety Manager
O-I
Perrysburg, OH
The role also manages Assistant Product Safety Manager and/or Fracture Analysis Engineer activities and supports laboratory operations, technical training, and the development of Quality…
Added 12 mins ago
Associate Software Engineer
Highmark Health
Remote, United States
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 13 mins ago
O
Associate Support Engineer
Oracle
Oklahoma City, OK
- $21.3 to $45.05 USD / hour
-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and…
Added 13 mins ago
Advanced Lead Supplier Quality Engineer - Composites
GE Aerospace
Oklahoma City, OK · Shawnee, OK
The Supplier Quality Engineer for Polymer Matrix Composites is an individual who can apply knowledge of RCCA and/or problem solving to lead supplier quality improvement of complex cross…
Added 13 mins ago
Enterprise IT Support Engineer I
Quality Technology Services, LLC
United States
The Enterprise IT Support Engineer I will be responsible for aiding where needed for common desktop support issues while performing with little supervision. This position will require a…
Added 16 mins ago
K
Design Engineer
Kforce
Warren, MI
- $28 to $33 USD / hour
Kforce has a client that is seeking a Design Engineer in Warren, MI. The candidate can perform tasks with some direction and support or with minimal guidelines and/or coaching.
Added 17 mins ago
Manufacturing Controls Engineer
Decatur, IL · East Peoria, IL
As a Manufacturing Controls Engineer based in Decatur, IL, you will provide technical expertise to design and improve manufacturing performance across production, cost, quality, safety…
Added 19 mins ago
KC
Civil Designer
KPFF Consulting Engineers
Denver, CO
- $90,000 to $115,000 USD / year
Prepare grading, drainage, stormwater, utility, and related civil design plans and calculations under the direction of licensed professional engineers and project managers.
Added 19 mins ago
KC
Civil Project Engineer
KPFF Consulting Engineers
Denver, CO
- $90,000 to $115,000 USD / year
KPFF’s Los Angeles Civil team is expanding its presence in the greater Denver area, and we are looking for a Civil Project Engineer who is excited to help us build what comes next.
Added 20 mins ago
Senior Project Engineer
Skanska USA
Conshohocken, PA · Philadelphia, PA
Skanska is searching for a dynamic Senior Project Engineer. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to…
Added 20 mins ago
P&C Senior Test Engineer
POWERX Edge
Atlanta, GA
This role is the critical developmental step between directed execution and full project ownership. The Senior Test Engineer is building the leadership habits, system-level awareness, and…
Added 21 mins ago
Support Engineer
Onboarded
Remote, United States
Some accounts will have you as their dedicated support engineer: the named person who knows their setup, their history, and their people, and the first one they reach when something breaks.
Added 21 mins ago
Solutions Engineer, Direct
Onboarded
Remote, United States
…requirements, design the architecture with them, manage the project, and see it through until they're live and successful. The person who sells the vision is the person who makes it…
Added 23 mins ago
Energy Systems Analyst III
ENFRA LLC
Charlotte, NC
…collaborates closely with Pre-Engineering Team Leads to ensure project accuracy and…
Added 25 mins ago
Design Engineer
FCC Curtiss Wright Flow Control Corp
United States
We are looking for a Design Engineer to join our Target Rock Team!
Added 27 mins ago
A
Controls Engineer
Actalent
Fond du Lac, WI
- $80,000 to $100,000 USD / year
Work EnvironmentThe Controls Engineer works in a professional engineering environment that combines office-based design and documentation with periodic field work at industrial facilities.…

Onboarded

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Remote, United States. Entry to mid level. Reports to the Head of Solutions.

About the Role

Support Engineers keep our customers running. You're on the front line of the queue: you triage, diagnose, and resolve the day-to-day issues that come in from our direct customers and from the partner support teams behind our ecosystems. When you're on top of the queue, the rest of Solutions can stay focused on getting new customers live.

Some accounts will have you as their dedicated support engineer: the named person who knows their setup, their history, and their people, and the first one they reach when something breaks.

This is an operations role. Your scoreboard is response and resolution time against our SLAs, CSAT, the share of tickets an agent handles first, and how few issues come back. Expect about 80% of your week to be reactive and 20% building: articles, Academy content, automations, and agents that make the next ticket easier.

Our support is AI-first. Agents take the first pass on every ticket and hand off when they aren't confident. You handle what they can't, and you make them better every week.

This role is built for growth. Many of the people on our team started close to the customer and grew into Solutions Engineering, and we expect the right person here to do the same.

What You'll Do

Own the queue. Work tickets by urgency, worker and customer impact, contractual SLA, and engagement tier. Every request lands in the shared intake with an owner, a next action, and an update time. You keep ownership when another team or company has to help.
Diagnose and resolve technical issues. Investigate configuration, APIs, integrations, logs, and data mappings. Separate customer setup problems from product defects, test the fix, confirm recovery, and give Engineering an escalation they can act on without a follow-up call.
Be the named support contact for your accounts. Know each dedicated account's configuration, open issues, and people. When you spot risk or an opportunity in the tickets, flag it to the account's owner early.
Run compliance operations. Handle I-9 and E-Verify recovery, reverification, MOU and web services setup, and USCIS notice remediation. Turn Compliance-approved guidance into customer operations, and bring in Compliance before risk exceeds your authority.
Back our partners' support teams. Be Tier 2 and 3 for partner support teams, coach them through real problems, and improve the troubleshooting guides they rely on. Route partner-customer requests through the partner, and make sure material issues still reach the right owner.
Take the reactive work off implementations. Pick up the tactical issues that come up while a customer is going live, so the Solutions Engineer or Deployment Strategist can stay focused on the build. You'll know the common problems on sight; they bring the account context.
Put AI to work on the queue. Use agents and automation for triage, investigations, reporting, and customer communication. Verify the output, keep a human on consequential calls, and measure whether it saves effort without hurting quality.
Turn repeat tickets into fixes. Keep help articles, Academy content, and runbooks current. Turn the third ticket about the same thing into better guidance, an automation, or an evidence-backed product request.

What We're Looking For

A track record you can prove. Entry to mid level is fine. What matters is what you can show us: a queue you ran, a project you shipped, a GitHub repo, a business or organization you started, a tool other people adopted. Bring the receipts.
Excellent at handling tickets. You've worked a support queue, help desk, or customer operations role, or something close to it. You can walk us through problems you owned from diagnosis to recovery to prevention, and you stay organized with many things open at once.
You've built something real with AI. Show us an innovative project where AI did meaningful work: an agent, an automation, a tool, or a workflow that saved real time. Tell us what broke and how you checked the output.
A growth mindset you can show. Personal projects, entrepreneurial ventures, GitHub projects, or organizations you started or ran. We want a pattern of teaching yourself new things and finishing what you start.
A capacity for leadership. You've taken charge of something, rallied people around it, or owned an outcome nobody assigned you.
Coachable and flexible. You ask for feedback and act on it. You adapt when priorities shift, because in support some days look nothing like the plan. Occasional after-hours coverage for an escalation is part of the job, and flexibility goes both ways.
Technical curiosity. You're comfortable with APIs, logs, data mappings, and spreadsheets or SQL, or you've shown you can learn them fast. You like getting to the root cause.
A clear communicator. You write updates people can act on and set expectations without overpromising.
HR operations or compliance exposure is a plus. Staffing, high-volume hiring, I-9, E-Verify, or payroll experience helps. Learning velocity counts just as much.

This role is not pre-sales, account management, or sales. You won't carry a quota, run renewals, or chase upsells, and you won't own new customer implementations. It's for people who like solving problems fast, want to build the AI that solves them faster, and want to grow into bigger technical work from here.

Why This Role

You'll learn the whole platform fast. Every ticket shows you how a customer actually runs onboarding and compliance. There's no faster way to learn Onboarded.
You'll build, not just answer. Our support is AI-first, and you'll shape the agents, automations, and knowledge that run it.
You'll be coached. Weekly 1:1s, real feedback, and a team that invests in growing people.
There's a clear growth path. Support Engineers who show ownership can grow into Solutions Engineering, Deployment Strategy, Product, etc.

What We Offer

Competitive salary and equity in a fast-growing startup
Health, dental, vision, and retirement benefits
Remote-first culture with optional in-person collaboration

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More about this job

Skills

Stay alert
Regulatory compliance
Troubleshooting
Route
Reporting
Communication skills
GitHub
Technical support
Direct inward dialing
Workflow
Teaching
Leadership
SQL
Sales
Onboarding

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