Jobs in the United States

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Added 1 min ago
Interior Radar Development Engineer
Faurecia
Northville
Our FCE R&D Interior Radar Development Engineer will lead in-cabin radar development technical activities such as validation planning, KPI methodology and reporting, regression and release…
Added 1 min ago
Key Account Manager
American Electric Power
Tulsa, OK
Licenses/Certifications: Advanced degree or professional certification required, ex Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP),…
Added 1 min ago
O
Associate Support Engineer
Oracle
Oklahoma City, OK
- $21.3 to $45.05 USD / hour
-Completes assigned tasks and monitors timelines to ensure timely completion of work in accordance with project requirements, with supervision. Follows direction to prioritize work and…
Added 1 min ago
Engineer Shipboard Control Systems
Noblis
San Diego, CA
…shipboard support. Occasional remote work may be permitted based on project requirements and management approval but is not…
Added 1 min ago
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Senior Database Site Reliability Engineer – Oracle Database and GoldenGate (IC3)
Oracle
Oklahoma City, OK
- $81,100 to $187,000 USD / year
Oracle Health Database Services is seeking a highly experienced, Site Reliability Engineer to lead database reliability engineering across mission-critical healthcare platforms.
Added 1 min ago
Software Engineer (AI)
Zensar
Dallas, TX
Zensar is looking for a Graduate Software Engineer - AI Platform Development in the United States (Princeton, NJ – 100% Onsite/Hybrid). This position is open for Full Time with excellent…
Added 1 min ago
AT
Network Infrastructure Engineer II
Akamai Technologies, Inc.
Oklahoma City, OK
- $83,200 to $149,800 USD / year
As a Network Infrastructure Engineer II, you will oversee operations in our global data centers. You will monitor and maintain our data centers, networks, and servers worldwide. You will…
Added 1 min ago
Advanced Lead Supplier Quality Engineer - Composites
GE Aerospace
Oklahoma City, OK · Shawnee, OK
The Supplier Quality Engineer for Polymer Matrix Composites is an individual who can apply knowledge of RCCA and/or problem solving to lead supplier quality improvement of complex cross…
Added 1 min ago
Mainframe Technical Engineer
Highmark Health
Oklahoma City, OK
3 years of technical problem solving, solution implementation, team/project collaboration experience
Added 1 min ago
Platform Engineer - Remote
SitusAMC
Oklahoma City, OK
Added 1 min ago
Enterprise IT Support Engineer I
Quality Technology Services, LLC
United States
The Enterprise IT Support Engineer I will be responsible for aiding where needed for common desktop support issues while performing with little supervision. This position will require a…
Added 1 min ago
Software Engineer II
Amentum
Oklahoma City, OK
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 2 mins ago
Field Engineer
PCL Construction
Houston, TX
Here's how a Field Engineer for PCL Industrial Construction Co. within US PICCo contributes to our team:
Added 2 mins ago
Senior Full Stack Engineer
T. Rowe Price
Owings Mills, MD
We are looking for a Senior Full Stack Engineer to build modern, secure, and scalable software solutions that advance business priorities, improve operational efficiency, and deliver…
Added 2 mins ago
Principal Engineer - Java/AWS, Zelle
Early Warning Services, LLC
United States
Added 3 mins ago
K
Design Engineer
Kforce
Warren, MI
- $28 to $33 USD / hour
Kforce has a client that is seeking a Design Engineer in Warren, MI. The candidate can perform tasks with some direction and support or with minimal guidelines and/or coaching.
Added 4 mins ago
IS Services & Support Engineer (Louisiana)
Turner Construction
Monroe, LA · Memphis, TN · Dallas, TX · Houston, TX
Project Location/Travel: This opportunity is for an advanced technology project in Northern Louisiana. Travel or relocation for the duration of the project is required.***
Added 4 mins ago
Stormwater Project Engineer
WithersRavenel
Charlotte, NC
The infrastructure we design today shapes the communities we live in tomorrow. At WithersRavenel, we're looking for a Project Engineer to join our Stormwater Practice Area and contribute to…
Added 4 mins ago
Stormwater Project Engineer
WithersRavenel
Asheville, NC
The infrastructure we design today shapes the communities we live in tomorrow. At WithersRavenel, we're looking for a Project Engineer to join our Stormwater Practice Area and contribute to…
Added 5 mins ago
Manufacturing Controls Engineer
Decatur, IL · East Peoria, IL
As a Manufacturing Controls Engineer based in Decatur, IL, you will provide technical expertise to design and improve manufacturing performance across production, cost, quality, safety…
Added 5 mins ago
Sr. Associate Design Engineer
Sanford, NC
Caterpillar’s Building Construction Products division in Sanford, NC is hiring a Senior Associate Design Engineer in the Compact Track Loaders (CTL) and Skid Steer Loader (SSL)…
Added 5 mins ago
Supply Chain Planning Engineer
East Peoria, IL
As a Supply Chain Planning Engineer on the KK Material Planning team, you perform both operational and tactical work to meet plant material deliverables. You will be responsible for…
Added 5 mins ago
Manager, Project Management (West Alton)
UEC Ameren Missouri
St. Louis, MO
The Manager of Project Management is the central coordination point across West Alton's multi-party, fully reimbursable delivery model, managing interfaces between Ameren, the engineer of…
Added 7 mins ago
JTF-Gold Facility Engineering Planner
Tactica Solutions
Colorado Springs, CO
Tactica Solutions LLC is seeking an experienced and qualified Facility Engineer for a Systems Engineering & Technical Assistance (SETA) contract supporting the Joint Task Force Gold…
Added 7 mins ago
Senior Commissioning Engineer
Affiliated Engineers, Inc
Gainesville, FL
…Design+Construction, Engineering News-Record, and Consulting-Specifying Engineer, with distinctions such as being named the #1 Laboratory Engineering Firm in the nation and receiving…

Onboarded

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Remote, United States. Entry to mid level. Reports to the Head of Solutions.

About the Role

Support Engineers keep our customers running. You're on the front line of the queue: you triage, diagnose, and resolve the day-to-day issues that come in from our direct customers and from the partner support teams behind our ecosystems. When you're on top of the queue, the rest of Solutions can stay focused on getting new customers live.

Some accounts will have you as their dedicated support engineer: the named person who knows their setup, their history, and their people, and the first one they reach when something breaks.

This is an operations role. Your scoreboard is response and resolution time against our SLAs, CSAT, the share of tickets an agent handles first, and how few issues come back. Expect about 80% of your week to be reactive and 20% building: articles, Academy content, automations, and agents that make the next ticket easier.

Our support is AI-first. Agents take the first pass on every ticket and hand off when they aren't confident. You handle what they can't, and you make them better every week.

This role is built for growth. Many of the people on our team started close to the customer and grew into Solutions Engineering, and we expect the right person here to do the same.

What You'll Do

Own the queue. Work tickets by urgency, worker and customer impact, contractual SLA, and engagement tier. Every request lands in the shared intake with an owner, a next action, and an update time. You keep ownership when another team or company has to help.
Diagnose and resolve technical issues. Investigate configuration, APIs, integrations, logs, and data mappings. Separate customer setup problems from product defects, test the fix, confirm recovery, and give Engineering an escalation they can act on without a follow-up call.
Be the named support contact for your accounts. Know each dedicated account's configuration, open issues, and people. When you spot risk or an opportunity in the tickets, flag it to the account's owner early.
Run compliance operations. Handle I-9 and E-Verify recovery, reverification, MOU and web services setup, and USCIS notice remediation. Turn Compliance-approved guidance into customer operations, and bring in Compliance before risk exceeds your authority.
Back our partners' support teams. Be Tier 2 and 3 for partner support teams, coach them through real problems, and improve the troubleshooting guides they rely on. Route partner-customer requests through the partner, and make sure material issues still reach the right owner.
Take the reactive work off implementations. Pick up the tactical issues that come up while a customer is going live, so the Solutions Engineer or Deployment Strategist can stay focused on the build. You'll know the common problems on sight; they bring the account context.
Put AI to work on the queue. Use agents and automation for triage, investigations, reporting, and customer communication. Verify the output, keep a human on consequential calls, and measure whether it saves effort without hurting quality.
Turn repeat tickets into fixes. Keep help articles, Academy content, and runbooks current. Turn the third ticket about the same thing into better guidance, an automation, or an evidence-backed product request.

What We're Looking For

A track record you can prove. Entry to mid level is fine. What matters is what you can show us: a queue you ran, a project you shipped, a GitHub repo, a business or organization you started, a tool other people adopted. Bring the receipts.
Excellent at handling tickets. You've worked a support queue, help desk, or customer operations role, or something close to it. You can walk us through problems you owned from diagnosis to recovery to prevention, and you stay organized with many things open at once.
You've built something real with AI. Show us an innovative project where AI did meaningful work: an agent, an automation, a tool, or a workflow that saved real time. Tell us what broke and how you checked the output.
A growth mindset you can show. Personal projects, entrepreneurial ventures, GitHub projects, or organizations you started or ran. We want a pattern of teaching yourself new things and finishing what you start.
A capacity for leadership. You've taken charge of something, rallied people around it, or owned an outcome nobody assigned you.
Coachable and flexible. You ask for feedback and act on it. You adapt when priorities shift, because in support some days look nothing like the plan. Occasional after-hours coverage for an escalation is part of the job, and flexibility goes both ways.
Technical curiosity. You're comfortable with APIs, logs, data mappings, and spreadsheets or SQL, or you've shown you can learn them fast. You like getting to the root cause.
A clear communicator. You write updates people can act on and set expectations without overpromising.
HR operations or compliance exposure is a plus. Staffing, high-volume hiring, I-9, E-Verify, or payroll experience helps. Learning velocity counts just as much.

This role is not pre-sales, account management, or sales. You won't carry a quota, run renewals, or chase upsells, and you won't own new customer implementations. It's for people who like solving problems fast, want to build the AI that solves them faster, and want to grow into bigger technical work from here.

Why This Role

You'll learn the whole platform fast. Every ticket shows you how a customer actually runs onboarding and compliance. There's no faster way to learn Onboarded.
You'll build, not just answer. Our support is AI-first, and you'll shape the agents, automations, and knowledge that run it.
You'll be coached. Weekly 1:1s, real feedback, and a team that invests in growing people.
There's a clear growth path. Support Engineers who show ownership can grow into Solutions Engineering, Deployment Strategy, Product, etc.

What We Offer

Competitive salary and equity in a fast-growing startup
Health, dental, vision, and retirement benefits
Remote-first culture with optional in-person collaboration

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More about this job

Skills

Stay alert
Regulatory compliance
Troubleshooting
Route
Reporting
Communication skills
GitHub
Technical support
Direct inward dialing
Workflow
Teaching
Leadership
SQL
Sales
Onboarding

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