Jobs in the United States

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Added just now
Controls Engineer (Food & Beverage Manufacturer)
Baldwin Richardson Foods
Macedon, NY
The Control Engineer will act as the plant SME on the manufacturing control systems in our production lines. This will be done through measurement of output performance, analyzing issues…
Added just now
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Albany, NY
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added just now
EG
QA Automation Engineer
Eliassen Group
Albany, NY
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 1 min ago
Mechanical Engineer III
Default Brand
St. Paul, MN
Stays abreast and informs colleagues of technical advances in the field of machinery automation.
Added 1 min ago
Automation Controls Engineer III
Default Brand
St. Paul, MN
Develop the prototype machine automation specifications, configurations, options list and cost targets; publish and maintain specifications for approval at milestone reviews
Added 1 min ago
Automation Controls Engineer II
Default Brand
St. Paul, MN
Controls Engineer II is eligible for a $12,000 sign-on bonus.
Added 1 min ago
DB
Automation Controls Engineer I
Default Brand
St. Paul, MN
- $95,000 to $110,000 USD / year
Four-year degree in Electrical Engineering (or Related Field) or two-year degree in Engineering (or equivalent and 3 years of related experience in the field of automation and robotics)
Added 1 min ago
DB
Field Service Engineer
Default Brand
St. Paul, MN · Philadelphia, PA · Pittsburgh, PA · Allentown, PA
- $35 to $45 USD / hour
2+ years as a Field Service Engineer I or 3+ years relevant field experience.
Added 1 min ago
Automations Engineer
GPAC
Springdale, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 3 mins ago
Automations Engineer
GPAC
Forrest City, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 3 mins ago
Automations Engineer
GPAC
Bentonville, AR
This privately-owned company is rapidly growing and seeking an Automations Controls Engineer to design clear, complete and accurately working products and systems using CAD, rough or…
Added 3 mins ago
Senior CNO Developer
MANTECH
Annapolis Junction, MD
Reverse engineer complex hardware, firmware, and software systems to understand functionality and identify vulnerabilities.
Added 5 mins ago
Principal Software Development Engineer
Waters Technologies Corporation
Milford, MA
We are looking for a passionate Principal DevOps Engineer to lead our CI/CD platform initiatives in a hybrid cloud and physical instrument environment. This role combines hands-on technical…
Added 5 mins ago
Senior Data Engineer - Data And AI
Digital Federal Credit Union
Chelmsford, MA
The Sr Data Engineer -Data and AI extends the core data engineering responsibilities by building cloud-native, reusable data products and AI-ready data capabilities. The role applies modern…
Added 5 mins ago
Senior QA Engineer - Data And AI
Digital Federal Credit Union
Chelmsford, MA
The Senior Quality Engineer - AI & Automation extends traditional quality assurance responsibilities by leading modern quality engineering practices across automated testing, AI-assisted…
Added 6 mins ago
A
Mechanical Engineer
Actalent
Mount Clemens, MI
- $25 to $32 USD / hour
Job Title: Mechanical EngineerJob DescriptionThis Mechanical Engineer role focuses on designing tooling and automation equipment, including welding fixtures, assembly systems, engine…
Added 6 mins ago
A
Vision Engineer
Actalent
Wixom, MI
- $40 to $48 USD / hour
Job Title: Vision EngineerJob DescriptionThis contract Vision Engineer role supports a critical automation integration project based in Wixom, MI, with subsequent installation work in…
Added 6 mins ago
A
Controls Engineer
Actalent
Wixom, MI
- $40 to $48 USD / hour
Job Title: Controls EngineerJob DescriptionThis contract Controls Engineer position supports a critical integration project based out of a shop in Wixom, MI, with eventual installation work…
Added 6 mins ago
A
Robotic Engineer
Actalent
Wixom, MI
- $40 to $48 USD / hour
…support a critical robotic integration project in a modern automation shop, followed by on-site installation work at a customer facility. As a Robotic Engineer, you will apply your…
Added 7 mins ago
D
Senior Cybersecurity Specialist - GA - On site
Distro
Duluth, GA
- $110,000 to $140,000 USD / year
…or CISM are highly desirable. Experience as a cyber security engineer or system administrator is desired. Strong knowledge of security technologies such as firewalls, IDS/IPS, SIEM, and…
Added 7 mins ago
Product Engineer | Audio AC
Texas Instruments
Dallas, TX
Programming skills for automation of bench characterization equipment (Labview/Teststand), along with C and or C++
Added 9 mins ago
Senior Electrical Engineer (Generation)
WSP
Meridian, ID · Seattle, WA · Houston, TX · Mount Laurel, NJ · Oradell, NJ · Atlanta, GA · Overland Park, KS · Tulsa, OK · Phoenix, AZ · Boise, ID · Hailey, ID
WSP is currently initiating a search for a Senior Electrical Engineer (Generation) to join our Power & Energy team. This is a nationwide search and any WSP office will be considered, with…
Added 12 mins ago
CW
Senior OpenShift Platform Engineer
CRB Workforce
Remote, United States
- $45 to $55 USD / hour
We are currently looking for a Senior OpenShift Platform Engineer . We have 1 open position. Please apply and we can discuss! Location : Remote Salary : $45-55/hr Benefits : Full benefits…
Added 15 mins ago
Engineer I
Victaulic Company
Easton, PA
Engineer 1- Project Design Engineer – Coupling Technology
Added 19 mins ago
Software Engineer
CoreLogic Solutions, LLC
Dallas, TX
Leverage AI development tools and automation capabilities to improve developer productivity, software quality, and delivery speed.

Onboarded

Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Remote, United States. Entry to mid level. Reports to the Head of Solutions.

About the Role

Support Engineers keep our customers running. You're on the front line of the queue: you triage, diagnose, and resolve the day-to-day issues that come in from our direct customers and from the partner support teams behind our ecosystems. When you're on top of the queue, the rest of Solutions can stay focused on getting new customers live.

Some accounts will have you as their dedicated support engineer: the named person who knows their setup, their history, and their people, and the first one they reach when something breaks.

This is an operations role. Your scoreboard is response and resolution time against our SLAs, CSAT, the share of tickets an agent handles first, and how few issues come back. Expect about 80% of your week to be reactive and 20% building: articles, Academy content, automations, and agents that make the next ticket easier.

Our support is AI-first. Agents take the first pass on every ticket and hand off when they aren't confident. You handle what they can't, and you make them better every week.

This role is built for growth. Many of the people on our team started close to the customer and grew into Solutions Engineering, and we expect the right person here to do the same.

What You'll Do

Own the queue. Work tickets by urgency, worker and customer impact, contractual SLA, and engagement tier. Every request lands in the shared intake with an owner, a next action, and an update time. You keep ownership when another team or company has to help.
Diagnose and resolve technical issues. Investigate configuration, APIs, integrations, logs, and data mappings. Separate customer setup problems from product defects, test the fix, confirm recovery, and give Engineering an escalation they can act on without a follow-up call.
Be the named support contact for your accounts. Know each dedicated account's configuration, open issues, and people. When you spot risk or an opportunity in the tickets, flag it to the account's owner early.
Run compliance operations. Handle I-9 and E-Verify recovery, reverification, MOU and web services setup, and USCIS notice remediation. Turn Compliance-approved guidance into customer operations, and bring in Compliance before risk exceeds your authority.
Back our partners' support teams. Be Tier 2 and 3 for partner support teams, coach them through real problems, and improve the troubleshooting guides they rely on. Route partner-customer requests through the partner, and make sure material issues still reach the right owner.
Take the reactive work off implementations. Pick up the tactical issues that come up while a customer is going live, so the Solutions Engineer or Deployment Strategist can stay focused on the build. You'll know the common problems on sight; they bring the account context.
Put AI to work on the queue. Use agents and automation for triage, investigations, reporting, and customer communication. Verify the output, keep a human on consequential calls, and measure whether it saves effort without hurting quality.
Turn repeat tickets into fixes. Keep help articles, Academy content, and runbooks current. Turn the third ticket about the same thing into better guidance, an automation, or an evidence-backed product request.

What We're Looking For

A track record you can prove. Entry to mid level is fine. What matters is what you can show us: a queue you ran, a project you shipped, a GitHub repo, a business or organization you started, a tool other people adopted. Bring the receipts.
Excellent at handling tickets. You've worked a support queue, help desk, or customer operations role, or something close to it. You can walk us through problems you owned from diagnosis to recovery to prevention, and you stay organized with many things open at once.
You've built something real with AI. Show us an innovative project where AI did meaningful work: an agent, an automation, a tool, or a workflow that saved real time. Tell us what broke and how you checked the output.
A growth mindset you can show. Personal projects, entrepreneurial ventures, GitHub projects, or organizations you started or ran. We want a pattern of teaching yourself new things and finishing what you start.
A capacity for leadership. You've taken charge of something, rallied people around it, or owned an outcome nobody assigned you.
Coachable and flexible. You ask for feedback and act on it. You adapt when priorities shift, because in support some days look nothing like the plan. Occasional after-hours coverage for an escalation is part of the job, and flexibility goes both ways.
Technical curiosity. You're comfortable with APIs, logs, data mappings, and spreadsheets or SQL, or you've shown you can learn them fast. You like getting to the root cause.
A clear communicator. You write updates people can act on and set expectations without overpromising.
HR operations or compliance exposure is a plus. Staffing, high-volume hiring, I-9, E-Verify, or payroll experience helps. Learning velocity counts just as much.

This role is not pre-sales, account management, or sales. You won't carry a quota, run renewals, or chase upsells, and you won't own new customer implementations. It's for people who like solving problems fast, want to build the AI that solves them faster, and want to grow into bigger technical work from here.

Why This Role

You'll learn the whole platform fast. Every ticket shows you how a customer actually runs onboarding and compliance. There's no faster way to learn Onboarded.
You'll build, not just answer. Our support is AI-first, and you'll shape the agents, automations, and knowledge that run it.
You'll be coached. Weekly 1:1s, real feedback, and a team that invests in growing people.
There's a clear growth path. Support Engineers who show ownership can grow into Solutions Engineering, Deployment Strategy, Product, etc.

What We Offer

Competitive salary and equity in a fast-growing startup
Health, dental, vision, and retirement benefits
Remote-first culture with optional in-person collaboration

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More about this job

Skills

Stay alert
Regulatory compliance
Troubleshooting
Route
Reporting
Communication skills
GitHub
Technical support
Direct inward dialing
Workflow
Teaching
Leadership
SQL
Sales
Onboarding

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