Specialist - Account Services

At A Glance As an Account Services Specialist for our North American Regional Accounts, your number one job is to ensure our wholesale partners get the right product at the right time. Part of your goal is to help us become the easiest sports retailer in the industry to work with. You will be the first point of contact for our sales team and warehouse regarding account shipments and managing their order books. You will be responsible for processing orders via Microsoft Dynamics 365. You will also be assigned specific accounts to work with and serve as the contact for all account communication on shipments via phone, email, and our CRM systems. For each shipment you handle, you will aim to WOW our partners and will strive to find customized solutions when errors arise.

You will be based out of our Americas HQ in Portland, Oregon, working alongside warehouse teams in Atlanta, Los Angeles, and Toronto, Canada to ship orders efficiently, while interacting with other teams across the globe.

Your Mission

• Manage assigned wholesale accounts through the delivery of timely, outstanding, and competitive service in partnership with the sales team and other internal departments to achieve business targets and further develop relationships of On’s North America Regional Accounts.
• Work simultaneously with multiple systems (ex. ERP, CRM)
• Maintain the account order book and proactively communicate shortages and delayed products to Sales or directly to the account, ensuring orders are shipped according to the account expectations
• Act as the point of contact for assigned account(s) for all packing, shipping, and routing inquiries, maintaining an in-depth understanding of all compliance standards.
• Strategically leverage inbound reporting and allocation techniques/protocols to ensure high order fill rates.
• Communicate daily with our 3rd Party Logistics warehouse regarding account shipments and guidelines that strictly need to be followed.
• Proactively audit, monitor, and adjust orders to maintain accurate, complete, and on-time shipments from receipt of PO and order confirmation, to warehouse shipping and invoicing.
• Critically think about On’s current processes and practices by courageously providing creative solutions to drive continued enhancements, strengthening relationships internally between AS and Sales, and between On and assigned accounts
• Efficiently use order management systems to ensure that orders are integrated in a timely manner, enabling an efficient, up-to-date and effective order book.
• Promote an environment that supports diversity and inclusion while reflecting the On Spirits.
• Other duties as needed.

Your Story

• Prior experience in a similar Customer Service, Account Operations, or Account Management role.
• Experience with various systems including D365 (or similar ERP), Google Suite and Salesforce preferred.
• Intermediate Excel skills, PivotTables and LOOKUP skills are a plus.
• Strong attention to detail.
• Experience with vendor portals and routing guidelines is a bonus, as well as collaborating with logistics providers and warehouse operations.
• Passion for critical thinking and brainstorming new methods of improving account experiences, leading with a sense of curiosity, ownership and a desire to deliver the WOW.
• Additional language abilities are a plus.

What we offer We offer a dynamic, challenging, and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team that is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields. If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.