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Added 1 min ago
Supplier Management Project Manager -Global Supply Chain
General Motors
Warren, MI
The GSC Supplier Management organization is seeking a results-oriented Project Manager to lead cross-functional Aftersales initiatives from definition through implementation and closeout.…
Added 1 min ago
Clinical Research Coord Senior
University of Michigan
Ann Arbor, MI
Collaborate closely with the PIs, Director of Operations & Director of Communications; program manager, and study team in planning and executing study activities.
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Black & Veatch
Ann Arbor, MI
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Added 2 mins ago
Field Access Manager - New Orleans
Merck
Lansing, MI
The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work…
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Senior Cybersecurity Architect (Cloud)
Amentum
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Integrations Program Manager
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Added 2 mins ago
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Housekeeping Manager
Firekeepers Casino Hotel
BATTLE CREEK, MI
- $50,003.2 to $61,256 USD / year
Assists with the management of the Preventative Maintenance Program with the Facilities department to ensure room quality standards are maintained.
Added 3 mins ago
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Consumer Safety Inspector
Food Safety and Inspection Service
Ronan, MT
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$5,000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, Accelerated Promotion Program, and Referral Bonus Awards are available.
Added 3 mins ago
FE
IT Specialist
Federal Emergency Management Agency
Washington, DC
- $121,785 to $158,322 USD / year
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IT Specialist (APPSW)
Federal Emergency Management Agency
Washington, DC
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Added 3 mins ago
Program Manager III, Logistics Capacity Planning, Cloud Logistics
Google
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Added 5 mins ago
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IT Specialist
Federal Emergency Management Agency
Washington, DC
- $121,785 to $158,322 USD / year
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Added 5 mins ago
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Healthcare Engineer
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- $103,225 to $134,195 USD / year
…consultant, engineer designer, contract administrator, project manager, construction coordinator, and instructor during the design and construction of all projects assigned. The position is…
Added 6 mins ago
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Staff Product Manager, Longitudinal Patient Record
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Remote, United States
- $188,500 to $245,000 USD / year
As a Staff Product Manager, you will lead the strategy and development of a unified longitudinal patient record that brings together healthcare information from multiple sources into one…
Added 17 mins ago
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Sr. Process Manager II, Boise, ID or Clay, NY
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Boise, ID
- $96,000 to $173,000 USD / year
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate…
Added 17 mins ago
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US Construction Senior Controls Manager
Micron Technology, Inc.
Boise, ID
- $148,000 to $258,000 USD / year
…engineering, construction, procurement, commissioning, and operations to deliver world-class facilities that power the future of…
Added 19 mins ago
TS
IT Specialist (Operating Systems)
Transportation Security Administration
Springfield, VA · Herndon, VA
- $102,415 to $158,322 USD / year
The primary purpose of this IT Specialist (OP) position is in (2) two branches in the Information Technology (IT) Division: Enterprise Support branch and Security Engineering branch. The…
Added 19 mins ago
VH
Medical Records Technician (HIT)
Veterans Health Administration
Manchester, NH
- $41,236 to $74,297 USD / year
This Medical Records Technician (HIT) position is in Business Office service at the Manchester VA Medical Center, located in Manchester NH.
Added 23 mins ago
Special Operations Certified Athletic Trainer (27 SOW/Cannon AFB, NM) Sign-on Bonus Eligible
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Clovis, NM
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 23 mins ago
Field Access Manager - New Orleans
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Santa Fe, NM
The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work…
Added 23 mins ago
Integrations Program Manager
Meta
Santa Fe, NM
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 26 mins ago
FE
Information Technology Specialist (Systems Analyst)
Federal Emergency Management Agency
Washington, DC
- $143,913 to $187,093 USD / year
Gather, analyze, and document business and technical requirements from stakeholders, users, program offices, and technical teams.
Added 27 mins ago
LV
Corporate Security Service Manager
Las Vegas Valley Water District
United States
- $159,734 USD / year
…security initiatives that support organizational resilience, business continuity, and operational excellence. Must be able to obtain and maintain a DHS Secret clearance as part of the…
Added 31 mins ago
BP
Electrical Engineer
Bonneville Power Administration
Vancouver, WA
- $130,328 to $157,607 USD / year
…principles, specialized laboratory diagnostics, and real-world field operations, you will guide technical standards, lead craftsmen and research teams through critical testing and…

Omnidian

Customer Experience Specialist

Remote, United States

$56,000 to $76,000 USD / year

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Job details

Pay: $56,000 to $76,000 USD / year
Posting language: English
Posted: Aug 10, 2026

Original job description

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corps, headquartered in Seattle, WA

The Job

Are you ready to make a meaningful impact in the solar industry? As a Customer Experience Specialist at Omnidian, you'll play a pivotal role in managing high-sentiment escalations and ensuring our customers receive a path to total system recovery. In this role, you will be the main point of contact for escalated customer escalations, helping them find a clear path to getting their solar systems back up and running. Combining deep technical solar expertise with empathetic communication. You will report to the Customer Experience Manager and act as a central hub, coordinating with internal teams to resolve routine friction and keep the planet’s energy assets performing at their best. What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Escalation Ownership & Resolution

Own the Outcome: Manage an individual queue of high-sentiment escalated cases, acting as the primary point of contact until the issue is confirmed and resolved.
Settlement Authority: Authorized to negotiate and settle financial disputes up to established limits to achieve first-contact resolution within the escalation layer.
Professional Updates: Respond to inbound escalations from homeowners, clients, and external partners with clear, professional, and empathetic communication that resolves friction and explains technical trade-offs.
Executive Case Management: Handle executive-level customer concerns, balancing customer advocacy with company policy to drive timely, equitable resolutions.

Regulatory & Legal Case Management

Regulatory Complaint Ownership: Receive, investigate, and respond to complaints from Attorneys General, the Better Business Bureau (BBB), consumer protection agencies, and other regulatory organizations while ensuring all response deadlines are met.
Legal Coordination: Manage legal escalations and claims by partnering directly with Omnidian's Legal team to gather documentation, investigate case history, coordinate internal stakeholders, and support case resolution.
Risk Assessment: Identify situations with elevated legal, financial, or reputational risk and escalate appropriately while maintaining accurate, defensible documentation.

Technical Solar Expert

System Recovery: Identify root causes of technical failures and execute policy overrides to restore system accuracy and performance.
Advanced Troubleshooting: Apply specialized knowledge in high-complexity areas, including roof leak protocols, electrical and safety concerns, and remote troubleshooting for all standard solar equipment.
Operational Coordination: Coordinate directly with Field Service Partners and internal Operations teams to ensure dispatches result in a verified fix and systems are returned to normal operation.

Team Leadership & Operational Excellence

Peer Development: Act as a subject matter expert by coaching, mentoring, and training peers on complex case handling, technical troubleshooting, and escalation best practices.
Process Improvement: Identify trends, recommend operational improvements, and contribute to the development of new processes, documentation, and training materials that improve the customer experience.
Cross-Functional Partnership: Collaborate across Customer Experience, Operations, Legal, Product, and Client Success to remove barriers, improve workflows, and ensure consistent customer outcomes.
Feedback Loops: Identify, document, and flag recurring technical anomalies or operational bottlenecks discovered during daily case handling.
Evidence-Based Change: Provide leadership with documented evidence and frontline insights needed to justify SOP adjustments and stop emerging trends before they impact the broader queue.

Working hours

• Omnidian's main customer service contact hours are Monday through Friday, 7 AM to 5 PM Pacific Time. As our company grows, schedules may cover 9-hour shifts (including breaks) between 6 AM and 6 PM PST, Monday through Sunday. We ensure team members receive two steady days off per week.

Who You Are

ARTful: Accountability, Respect Transparency
High level of attention to detail and the ability to multitask
Self-directed under general supervision
You seek to understand others point of view
You are a team player
Your written and verbal communication is clear, concise and articulate.
You take detailed and efficient notes
Can adhere to a 1 business day or less response time
You are an empathetic problem solver

Experience You'll Need

2+ years of experience resolving high-sentiment disputes (handling sensitive or complex customer concerns).
2+ years of solar experience (e.g., technical support role, field service role, technical coursework, solar certificate, or other relevant experience)
Technical Proficiency: Proven ability to troubleshoot solar inverters and monitoring portals.

Experience That's a Plus

Experience with Zendesk or Salesforce.
Extensive knowledge of Solar Storage Systems.
Ability to communicate with customers in Spanish via phone and email

Culture & Benefits

We offer a competitive total compensation package bonuses and long-term stock options so you can share in the long-term value you help create as we shape the future together..
We offer a competitive benefits program for our employees and their dependents, including medical, dental, vision, disability and 401(k) administration
We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
We are a learning organization. To support your professional development, we provide annual learning reimbursement for courses, certifications, or conferences.
We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
Most of our roles offer the opportunity to work remotely
If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
Internal candidates: Check out our advice on Internal Transfer: Job Application Process
Here are the roles in this career track:
Customer Experience Specialist
Senior Customer Experience Specialist
We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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More about this job

Skills

Customer experience
Communication skills
Case management
Legal case management
Handle complaints
Consumer law
Documentation
Hazard assessment
Troubleshooting
Team leadership
Coaching
Process improvement
Leadership
Customer service
Attention to detail
Multitask
Technical support
Troubleshoot
Zendesk
Salesforce
Communicate with customers

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