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Added 5 mins ago
EE
North Texas Area Manager
E.Q.U.I.P. Enterprises
San Antonio, TX
- $60,000 to $70,000 USD / year
Under the direction of the Director of Operations, the Area Manager serves as a trainer, mentor, and operational leader for multiple government contracts under the AbilityOne and…
Added 7 mins ago
Assistant Site Manager
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United States
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Added 11 mins ago
Assistant General Manager-7334
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Added 13 mins ago
SO
DCS CASE MANAGER 4 - 11092026-82495
State of Tennessee
TN
- $5,151 to $7,723 USD / month
…required. This is the first full supervisory class in the DCS Case Manager job series. An employee in this class is responsible for the supervision of staff who are providing case…
Added 19 mins ago
SO
Central Overpayment Unit Manager
State of Illinois
Springfield, IL
- $9,729 to $11,729 USD / month
The Office of Fiscal Services is seeking to hire a well-organized, energetic and detail-oriented manager to join our team in the Bureau of Collections, to serve as the Central Overpayment…
Added 22 mins ago
MM
Performance Leader, 2nd shift
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Torrance, CA
- $90,000 to $130,000 CAD / year
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Added 23 mins ago
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San Antonio, TX
Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
Added 24 mins ago
Contract Administrator
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…perform professional level work involving program supervision, development, coordination, or implementation with responsibility for a major phase of a program which is large in size and…
Added 24 mins ago
Manager, Commercial Fuel Quality & Advocacy
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The Manager will be an advocate for formulating industry policy at the state and federal levels through proactive engagement with various trade associations. Proactively attend technical…
Added 27 mins ago
Director, HR Enablement & Transformation - Americas
Novanta Corporation
Apex, NC · Bedford, MA
…business leaders, Talent Partners, Centers of Excellence and HR Operations. The Director is responsible for driving organizational effectiveness, manager capability, process excellence,…
Added 28 mins ago
Assistant Site Manager
Express Wash Operations LLC
United States
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Added 30 mins ago
AU
Project Manager
ABM US
Los Angeles, CA
- $100,000 USD / year
Join ABM as an Onsite Project Manager specializing in janitorial operations within our dynamic Sports & Entertainment vertical. This leadership position combines operational excellence with…
Added 32 mins ago
IDD Case Manager/Supports Coordinator
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Traverse City, MI
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Added 33 mins ago
GI
PRODUCTION SUPERVISOR
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Pennsauken, NJ
- $17.5 to $18 USD / hour
Identify production challenges, equipment issues, and workflow inefficiencies and communicate concerns to the Operations Manager.
Added 33 mins ago
RRT RN Program Manager
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…Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid…
Added 34 mins ago
Mobile Program Manager (48196)
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Under the general supervision of the Director of Hozhoogo Iina Wellness, the Mobile Program Manager will oversee operations of the mobile program. The incumbent works in collaboration with…
Added 35 mins ago
Manager, Project Management - Community Engagement
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…cross‑functional teams including Utility, Marketing, Sustainability, Development, and Pre‑Development. The Manager establishes scalable frameworks, governance, and metrics that guide when…
Added 35 mins ago
CC
Service Desk Senior Technician (part-time)
Chesterfield County
Chesterfield County, VA
- $29.88 to $40.32 USD / hour
- Part-time
Knowledge of Active Directory, Microsoft Endpoint Configuration Manager (SCCM), macOS, iOS devices, and basic networking concepts is preferred.
Added 38 mins ago
Lab Manager
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Redwood City, CA
…Lab Management team. This role will report to the Senior Lab Manager and support group leaders, platform leaders, and scientists within the Biohub to carry out their role(s). The Lab…
Added 38 mins ago
National Sales Manager
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Collaborate with product development, marketing, and operations to align product launches, promotions, and inventory planning
Added 38 mins ago
Director of Administration
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Erie, PA
…to lead and oversee the firm's business and administrative…
Added 38 mins ago
DIM Services Lead
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…delivery, installation support, and closeout, while the Project Manager retains overall commercial and contractual…
Added 38 mins ago
Sr. DIM Services Lead
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Matthews, NC
…delivery, installation support, and closeout, while the Project Manager retains overall commercial and contractual…
Added 40 mins ago
Pharmaceuticals Sales Representative, Diabetes - Northeast - New Haven
Xeris Pharmaceuticals Inc
Remote, United States
The Territory Business Representative/Manager (TBR/TBM) – Diabetes is responsible for the achievement of commercial objectives in the assigned territory in alignment with Xeris’ corporate…
Added 41 mins ago
Showroom Manager
Ferguson Enterprises, LLC
Warrensville Heights, OH · Valley View, OH
Actively leads day-to-day showroom operations which includes the Showroom team, collaboration with Senior Showroom Manager, Showroom Operations Manager to focus on Showroom Displays, the…

Omnidian

Customer Experience Specialist

Remote, United States

$56,000 to $76,000 USD / year

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Job details

Pay: $56,000 to $76,000 USD / year
Posting language: English
Posted: Aug 10, 2026

Original job description

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corps, headquartered in Seattle, WA

The Job

Are you ready to make a meaningful impact in the solar industry? As a Customer Experience Specialist at Omnidian, you'll play a pivotal role in managing high-sentiment escalations and ensuring our customers receive a path to total system recovery. In this role, you will be the main point of contact for escalated customer escalations, helping them find a clear path to getting their solar systems back up and running. Combining deep technical solar expertise with empathetic communication. You will report to the Customer Experience Manager and act as a central hub, coordinating with internal teams to resolve routine friction and keep the planet’s energy assets performing at their best. What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Escalation Ownership & Resolution

Own the Outcome: Manage an individual queue of high-sentiment escalated cases, acting as the primary point of contact until the issue is confirmed and resolved.
Settlement Authority: Authorized to negotiate and settle financial disputes up to established limits to achieve first-contact resolution within the escalation layer.
Professional Updates: Respond to inbound escalations from homeowners, clients, and external partners with clear, professional, and empathetic communication that resolves friction and explains technical trade-offs.
Executive Case Management: Handle executive-level customer concerns, balancing customer advocacy with company policy to drive timely, equitable resolutions.

Regulatory & Legal Case Management

Regulatory Complaint Ownership: Receive, investigate, and respond to complaints from Attorneys General, the Better Business Bureau (BBB), consumer protection agencies, and other regulatory organizations while ensuring all response deadlines are met.
Legal Coordination: Manage legal escalations and claims by partnering directly with Omnidian's Legal team to gather documentation, investigate case history, coordinate internal stakeholders, and support case resolution.
Risk Assessment: Identify situations with elevated legal, financial, or reputational risk and escalate appropriately while maintaining accurate, defensible documentation.

Technical Solar Expert

System Recovery: Identify root causes of technical failures and execute policy overrides to restore system accuracy and performance.
Advanced Troubleshooting: Apply specialized knowledge in high-complexity areas, including roof leak protocols, electrical and safety concerns, and remote troubleshooting for all standard solar equipment.
Operational Coordination: Coordinate directly with Field Service Partners and internal Operations teams to ensure dispatches result in a verified fix and systems are returned to normal operation.

Team Leadership & Operational Excellence

Peer Development: Act as a subject matter expert by coaching, mentoring, and training peers on complex case handling, technical troubleshooting, and escalation best practices.
Process Improvement: Identify trends, recommend operational improvements, and contribute to the development of new processes, documentation, and training materials that improve the customer experience.
Cross-Functional Partnership: Collaborate across Customer Experience, Operations, Legal, Product, and Client Success to remove barriers, improve workflows, and ensure consistent customer outcomes.
Feedback Loops: Identify, document, and flag recurring technical anomalies or operational bottlenecks discovered during daily case handling.
Evidence-Based Change: Provide leadership with documented evidence and frontline insights needed to justify SOP adjustments and stop emerging trends before they impact the broader queue.

Working hours

• Omnidian's main customer service contact hours are Monday through Friday, 7 AM to 5 PM Pacific Time. As our company grows, schedules may cover 9-hour shifts (including breaks) between 6 AM and 6 PM PST, Monday through Sunday. We ensure team members receive two steady days off per week.

Who You Are

ARTful: Accountability, Respect Transparency
High level of attention to detail and the ability to multitask
Self-directed under general supervision
You seek to understand others point of view
You are a team player
Your written and verbal communication is clear, concise and articulate.
You take detailed and efficient notes
Can adhere to a 1 business day or less response time
You are an empathetic problem solver

Experience You'll Need

2+ years of experience resolving high-sentiment disputes (handling sensitive or complex customer concerns).
2+ years of solar experience (e.g., technical support role, field service role, technical coursework, solar certificate, or other relevant experience)
Technical Proficiency: Proven ability to troubleshoot solar inverters and monitoring portals.

Experience That's a Plus

Experience with Zendesk or Salesforce.
Extensive knowledge of Solar Storage Systems.
Ability to communicate with customers in Spanish via phone and email

Culture & Benefits

We offer a competitive total compensation package bonuses and long-term stock options so you can share in the long-term value you help create as we shape the future together..
We offer a competitive benefits program for our employees and their dependents, including medical, dental, vision, disability and 401(k) administration
We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
We are a learning organization. To support your professional development, we provide annual learning reimbursement for courses, certifications, or conferences.
We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
Most of our roles offer the opportunity to work remotely
If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
Internal candidates: Check out our advice on Internal Transfer: Job Application Process
Here are the roles in this career track:
Customer Experience Specialist
Senior Customer Experience Specialist
We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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More about this job

Skills

Customer experience
Communication skills
Case management
Legal case management
Handle complaints
Consumer law
Documentation
Hazard assessment
Troubleshooting
Team leadership
Coaching
Process improvement
Leadership
Customer service
Attention to detail
Multitask
Technical support
Troubleshoot
Zendesk
Salesforce
Communicate with customers

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