Clinical Services Performance Manager

Clinical Services Performance Manager [Remote] About the Role You will join the Specialty Pharmacy Services Clinical Services and Accreditation team responsible for maintaining accreditation readiness, clinical quality, and regulatory compliance across specialty pharmacy operations. In this role, you will lead accreditation readiness, quality management, policy development, clinical oversight, and continuous improvement initiatives, helping ensure high-quality and compliant patient care delivery. Your work will directly impact URAC and ACHC accreditation readiness, operational quality, regulatory compliance, and the delivery of safe, effective patient care, helping shape what’s next in healthcare.

Key Responsibilities

• Manage quality improvement processes by coordinating quality activities and evaluating aggregated findings
• Collect, validate, and analyze operational and clinical performance data
• Coordinate corrective action tracking and monitor operations progress to closure
• Promote quality achievement and performance improvement throughout the organization; organizes and manages quality assurance functions in close co-operation with the Pharmacy Operations Management Team
• Revise review of processes as necessary to comply with laws, new systems, etc.
• Support Clinical Services Manager review of patient management files and deliver summaries to pharmacy operations
• Support Accreditation Manager review of site compliance with standards and internal processes

Minimum Requirements

• At least 3 years of experience working in a specialty pharmacy environment
• Bachelor’s degree
• Pharmacist license current and in good standing in any state
• Demonstrated knowledge of specialty pharmacy operations, pharmacy law, healthcare quality, regulatory compliance, and accreditation requirements
• Basic familiarity with AI-enabled tools (e.g., Microsoft Copilot, ChatGPT) to support productivity, analysis, and documentation

Preferred Qualifications

• At least 5 years of experience working in a specialty pharmacy environment
• Bachelor’s degree in a healthcare-related discipline
• 2+ years of specialty pharmacy accreditation experience
• Experience with URAC and ACHC accreditation standards and survey processes
• Experience preparing accreditation documentation, including policies, procedures, program descriptions, desktop submissions, and corrective action plans
• Experience with Quality Improvement Projects (QIPs), Performance Indicators (PIs), gap analysis, root cause analysis, and quality management programs
• Experience supporting or leading accreditation surveys, mock audits, and survey readiness activities
• Demonstrated experience developing and delivering training related to accreditation, quality, or regulatory requirements
• Training, certification, or demonstrated experience using generative AI tools to improve efficiency and outcomes
• Ability to communicate effectively through documentation, presentations, training, and cross-functional collaboration
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple projects, processes, and deadlines
• Ability to work independently and collaboratively with stakeholders across multiple levels of an organization

90-Day Success

In your first 90 days, you will:

• Build a strong understanding of Specialty Pharmacy Services operations, existing URAC and ACHC accreditations, quality programs, policies, procedures, and regulatory requirements
• Establish relationships with Clinical Services, Accreditation, Pharmacy Operations Management, and other cross-functional partners
• Evaluate current accreditation readiness, quality initiatives, policies, procedures, and compliance processes, identifying priority opportunities or gaps
• Begin taking ownership of accreditation and quality management responsibilities, contributing to active projects and upcoming survey-readiness activities

Additional Information

• This role reports to the Senior Manager, Clinical Services and Accreditation
• Candidates must maintain any professional licensure or qualifications required to practice their applicable health profession in the relevant jurisdiction(s)

Inclusion Statement We encourage candidates from all backgrounds to apply, even if you don’t meet every qualification listed. If you're excited about this role and the opportunity to make an impact, we’d love to hear from you. Learn more about our culture at: Omnicell Careers

Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com.

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”

Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.

Our guiding principles inform everything we do:

• As Passionate Transformers, we find a better way to innovate relentlessly.
• Being Mission Driven, we consistently deliver on our promises.
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do.

We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.