Residential Manager RTF

Residential Manager – Residential Treatment Facility (RTF)

Lead with Purpose. Empower Your Team. Make a Lasting Difference.

At OLV Human Services, we're committed to creating supportive environments where children and families can grow, heal, and thrive.

We're seeking a dedicated and experienced Residential Manager to join our Residential Treatment Facility (RTF) team! In this leadership role, you'll oversee daily residential operations, guide and develop direct care staff, and help ensure the highest standards of safety, quality care, and personal growth for the youth we serve.

If you're passionate about developing strong teams and making a meaningful impact in the lives of young people, this could be the opportunity for you!

Rewards & Benefits

• Competitive Salary: Based on qualifications and experience
• Health & Wellness: Medical, dental, and vision insurance options
• Paid Time Off: PTO and holidays
• Retirement Benefits: 403(b) retirement plan with employer contributions for eligible employees
• Life Insurance: Employer-sponsored life insurance and optional supplemental coverage
• Education Support: Tuition assistance and university discount opportunities
• Public Service Loan Forgiveness (PSLF): Potential eligibility for qualifying employees
• Employee Perks: Team OLV events, wellness programs, gym reimbursement, and employee referral opportunities
• Professional Growth: Opportunities to develop leadership skills and advance your career within OLV Human Services

Benefits are subject to employment status, plan terms, and eligibility requirements.

Requirements & Qualifications

• Education: High school diploma required; Associate's or Bachelor's degree preferred
• Experience:
• Minimum of 5 years of applicable experience with a high school diploma
• Minimum of 3 years of applicable experience with an Associate's or Bachelor's degree
• Licenses & Certifications:
• Valid New York State driver's license required
• Therapeutic Crisis Intervention (TCI) Trainer Certification – training provided by OLV Human Services
• Strong leadership, coaching, and staff development skills
• Effective written and verbal communication and interpersonal skills
• Strong problem-solving, decision-making, and organizational abilities
• Ability to manage competing priorities and respond effectively to challenging situations
• Proficiency with computer systems and administrative documentation
• Ability to work collaboratively across departments and maintain positive professional relationships

Responsibilities & Daily Duties

• Oversee daily operations of assigned residential sites, ensuring safe, supportive, and effective service delivery.
• Supervise, coach, train, and evaluate Behavioral Health Specialists and Overnight Aides.
• Conduct regular staff supervision, performance evaluations, and professional development activities.
• Interview, hire, orient, and train staff to maintain a qualified and effective residential team.
• Ensure compliance with applicable regulations, agency policies, and established fiscal guidelines.
• Coordinate staffing coverage to maintain appropriate staff-to-client ratios and a safe environment.
• Review payroll documentation, client records, daily logs, and other required operational reports for accuracy and completeness.
• Conduct monthly environmental inspections and coordinate with maintenance to address facility needs.
• Manage unit funds, supplies, clothing allowances, and other operational resources.
• Complete and follow up on Significant Incident Reports (SIRs), fact-finding activities, and investigations.
• Facilitate daily debriefings, staff meetings, and post-crisis reviews.
• Collaborate with agency departments and external partners to support coordinated services.
• Assist leadership in communicating with families, court representatives, county workers, school personnel, and others involved in youth treatment.
• Provide positive leadership, resolve operational concerns, and support continuous improvement across assigned sites.
• Perform additional responsibilities as assigned.

Your Leadership. Their Brighter Future.

Join a team where your experience, guidance, and commitment to quality care can make a meaningful difference for both staff and the youth we serve.

Apply today and help strengthen the future of residential care at OLV Human Services!