Jobs in the United States

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VG
Purchasing Project Manager - Mack Defense
Volvo Group
Allentown, PA
- $111,100 to $137,200 USD / year
The position is responsible for managing all the purchasing activities within the product development and industrialization projects and responsible for representing purchasing in the…
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Project Specialist
Parexel
Harrisburg, PA
Parexel is a leading global clinical development partner delivering insights‑driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we…
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Rn case manager
Amedisys, Inc
Harrisburg, PA
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Rn case manager
Amedisys, Inc
Harrisburg, PA
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Account Executive - SMB
FranklinCovey
Harrisburg, PA
Experience in subscription, SaaS, professional services, or learning and development
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Production Network Manager, Backbone Engineering
Meta
Harrisburg, PA
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
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Branch Manager, Central PA Market
JPMorgan Chase
Harrisburg, PA
Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.
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Product Marketing Manager, Real-World Data (RWD)
Norstella
Harrisburg, PA
Our teams combine data, advisory expertise, and technology, including real-world data, machine learning, and predictive analytics. We have teams in the USA, UK, The Netherlands, Japan,…
Added 1 min ago
Assistant Nurse Manager, E8 PCU/Med/Telemetry, West Penn Hospital
Highmark Health
Pittsburgh, PA
The Assistant Nurse Manager role offers a unique opportunity to remain actively involved in patient care while developing and expanding your leadership experience. While the position is…
Added 1 min ago
Product Manager
Innovative Systems
Pittsburgh, PA
…solutions, is looking for a high-achieving, detail-oriented Product Manager (reporting to the Head of Product) who wants to make a real…
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Manager Nursing - Abdominal Transplant, Allegheny General
Highmark Health
Pittsburgh, PA
PROFESSIONAL GROWTH AND DEVELOPMENT: Fosters the development of staff through coaching, mentoring, and creating an environment which encourages learning and use of research.
Added 1 min ago
AI
Business Development Manager - Food and Beverage OEM
ABB Inc.
Pittsburgh, PA
- $100,500 to $160,800 USD / year
Added 1 min ago
Scrum Master - Local to Dallas or Pittsburgh
CGI Technologies and Solutions, Inc.
Pittsburgh, PA
Bachelor's degree plus 6 years of relevant experience required
Added 1 min ago
Senior Account Manager - Visualization and Data Solutions
ThermoFisher Scientific
Allentown, PA · Pittsburgh, PA
The Senior Account Manager, Visualization and Data Solutions, is responsible for driving growth and managing customer relationships across academic, research, and industrial markets in an…
Added 1 min ago
Scrum Master - Local to Dallas or Pittsburgh
CGI Technologies and Solutions, Inc.
Pittsburgh, PA
Bachelor's degree plus 6 years of relevant experience required
Added 2 mins ago
Assistant Nurse Manager - CTSICU, Allegheny General
Highmark Health
Pittsburgh, PA
Fosters the development of staff through coaching, mentoring, and creating an environment which encourages learning and use of research.
Added 2 mins ago
Registered Private Wealth Client Associate
Bank of America
Pittsburgh, PA
Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 2 mins ago
Registered Wealth Management Client Associate
Bank of America
Pittsburgh, PA
Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 2 mins ago
MB
2027 Community Branch Management Program - Philadelphia Metro
M&T Bank
Philadelphia, PA
- $29.57 to $43.99 USD / hour
The Community Branch Management Program (CBMP) is an accelerated leadership development program designed to provide participants with a deep dive into the Customer Centric world of the…
Added 2 mins ago
RA
Manager, Regulatory Compliance and Permitting
Ramboll Americas Engineering Solutions, Inc.
Philadelphia, PA · Blue Bell, PA
- $115,000 to $144,000 USD / year
From the moment you start at Ramboll, we will support your personal and professional development, we want you to continue to grow with our company! While we look forward to supporting your…
Added 2 mins ago
AI Productivity & Adoption Lead
PwC
Pittsburgh, PA · Philadelphia, PA
What You Must Have
Added 2 mins ago
Healthcare Finance & Performance Analytics Manager
Huron Consulting Group
Philadelphia, PA
As a Healthcare Finance & Performance Analytics Manager, you will:
Added 2 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Harrisburg, PA
- $120 to $135 USD / hour
…team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and alignment for priority job roles, partners with the Product Manager to assess effort…
Added 2 mins ago
Recruitment Specialist RN
MyMichigan Health
Midland, MI
…MyMichigan Health. Effective communication, excellent program development and project management skills are required, as well as an understanding of performance metrics and…
Added 6 mins ago
WF
(USA) Project Manager II, Implementation And Sustainment - Supply Chain
WMT Fulfillment Service
United States
- $100,800 to $151,200 USD / year
…leadershipDemonstrates uptodate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application…

OkWhen

Customer Experience Coordinator

Dunwoody, GA, United States

$30,000 to $35,000 USD / year

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Job details

Pay: $30,000 to $35,000 USD / year
Posting language: English
Posted: Oct 22, 2026

Original job description

Looking for a proactive, people-focused Customer Experience Coordinator to join our team. In this role, you'll be a key touchpoint for our users - moderating engaging virtual events, guiding clients and end users to success on our platform, and being a friendly, reliable point of contact across chat, email, and video.

Responsibilities

Customer Support & Platform Guidance

Be the friendly, go-to resource for customers via chat, email, and video during business hours and live events (includes some non-standard business hours).
Help resolve platform questions both through our ticketing platform, looping in other teams/departments when escalation is necessary and adhering to any applicable KPIs or SLAs.

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Maintain in-depth knowledge of our platform's features and functionality so you can guide customers with confidence.
Connect end users with appropriate contacts to resolve any issues or inquiries outside of our scope.

Customer Communication & Inquiry Response

Respond promptly to customer inquiries across all channels (email, chat, social media, etc.) while adhering to any applicable KPIs or SLAs.
Communicates with clients and end users professionally and with empathy, all while working within the practical boundaries of our platform and production capabilities.

Event Moderating & Production Support

Moderate live virtual events, sometimes during non-standard business hours, keeping things running smoothly for presenters and attendees.
Prep presenters ahead of events with "tech checks" so they feel confident and ready to go.
Troubleshoot platform and/or set up issues that would impact a presenter’s ability to host their event or an end user’s ability to participate.
Keep an eye on chat engagement and event flow, jumping in if anything that would impact the quality of the event needs attention.
Ensure smooth production and a stable, positive experience throughout each event.
Escalating production or platform issues to the correct team member or department when necessary and in a concise and timely manner.

Customer Education

Guide users on how to best use our platform by providing helpful resources.
Help develop educational content like FAQs, help articles, and training materials.
Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to resolve them.

What We're Looking For

Excellent communication skills - both written and verbal.
Comfortable speaking in front of groups or individual presenters from various backgrounds and professional fields.
Moderating online sessions and quickly, calmy, and effectively troubleshooting issues.
2+ years in a customer support, customer success, or community-facing role.
Highly organized, adaptable, and able to multitask in fast-paced environments.
Comfortable learning new software and helping others navigate it.
Comfortable with helping contribute to process and resource creation.
Self-starter and comfortable utilizing resources available to you with minimal support.
Familiarity with tools like Zendesk, Unity Intercom, Slack, Zoom, etc.

Nice to Have

Experience supporting live or virtual events.
Experience working in a team-oriented environment.
Familiarity with creating customer-facing documentation or training content.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home

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Jobs in the United States