Jobs in the United States

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Added 1 min ago
AI Engineer
Cengage Learning Inc.
TX
The AI/ML Engineer for Core Systems - Core AI team is a high-output, full-stack engineering role aimed at quickly producing fully functional AI-powered application prototypes. This is a…
Added 1 min ago
LD
Senior ERP Technical Engineer
Leonardo DRS, Inc.
AL · OH · PA · DE · OK · DC · CT · FL · GA · AK · MD · NC · VA
- $100,000 to $130,000 USD / year
The Senior ERP Technical Engineer supports the reliability, performance, and ongoing improvement of Leonardo DRS’s Costpoint environment. This role partners with business and technical…
Added 4 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Bridgeport, CT
Support software capitalization analysis with Accounting and track engineering efficiency metrics (e.g., R&D as a percent of revenue, cost per engineer)
Added 4 mins ago
O
Principal Site Reliability Automation Developer - US REMOTE
Oracle
Hartford, CT
- $102,300 to $209,500 USD / year
Lead complex production investigations and engineer durable long-term fixes
Added 5 mins ago
O
Senior Platform Software Engineer - OCI
Oracle
Hartford, CT
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 5 mins ago
Supply Chain Capacity Engineer
Meta
Hartford, CT
Meta is seeking a Planning & Capacity Engineer to join the Infrastructure Supply Chain and Engineering (ISCE) Planning team to focus on planning optimization for all of Meta’s…
Added 5 mins ago
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Lead Data Engineer-Snowflake
Cognizant
Hartford, CT
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 5 mins ago
Frontend Engineer
GN Hearing
Hartford, CT
Help create seamless digital experiences that support people on their hearing journey. As a Frontend Engineer , you will build and evolve customer-facing web experiences for Jabra Enhance,…
Added 5 mins ago
Core Senior .NET Software Engineer
Evolent
Hartford, CT
The Senior Software Engineer leads the design, development, and deployment of complex software solutions, ensuring scalability and maintainability. This role architects and implements…
Added 6 mins ago
Ford Racing Product Development Engineer
Ford Global
Allen Park, MI
…are looking for a talented and highly motivated Body Exterior Engineer to join our Body Exterior Engineering…
Added 8 mins ago
Sr. Engineer - Process
Neenah, WI
We are seeking a Senior Process Engineer on the Adult Feminine Care (AFC) Technology Team within Personal Care in KCNA. The successful candidate for this role will provide Process…
Added 10 mins ago
Senior Performance Analysis Engineer
Nou Systems Inc
Huntsville, AL
We are pleased to announce the opening for a Missile Defense Senior Performance Analysis Engineer, who will join our Engineering Services Division in Huntsville, Alabama and become part of…
Added 10 mins ago
Technical Consulting Engineer
Cisco
Research Triangle Park, NC
…guidance on wireless network design, deployment, and performance optimization. We aim to minimize downtime and maintain peak network performance for wireless…
Added 11 mins ago
SO
Lead Business Intelligence Reporting Engineer
System One
Albany, NY
- $90 USD / hour
Job Title: Lead Business Intelligence Reporting Engineer
Added 11 mins ago
Lead Full-Stack Developer
LMI
United States
Engineer scalable file upload, ingestion, transfer, processing, and download workflows that reliably accommodate large volumes of images, video, documents, technical files, and structured…
Added 12 mins ago
Software Engineer
Guidewire Software, Inc. (US)
Exton, PA
As a Software Engineer, you will design and develop scalable platform services, cloud automation, and infrastructure as code in the public cloud. We seek expertise in AWS, Python, and…
Added 13 mins ago
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Process Engineer
Actalent
Scottsdale, AZ
- $100,000 to $130,000 USD / year
Job Title: Senior Manufacturing Process EngineerJob DescriptionThe Senior Manufacturing Process Engineer plays a critical role in developing, validating, and optimizing manufacturing…
Added 14 mins ago
Project Engineer
Westinghouse Electric Company, LLC
Newington, NH
As a Project Engineer you will lead manufacturing projects from contract award through final delivery. We ask that you have close collaboration with teams - including supply chain, project…
Added 14 mins ago
Senior Consultant - Cognitive Manufacturing,
Infosys
United States
…discrete, continuous, batch, make-to-stock, make-to-order and engineer-to-order manufacturing processes, including enabling technologies. A key focus area will be helping clients reimagine…
Added 14 mins ago
GMP Process Engineer
Research & Diagnostic Systems, Inc.
St. Paul, MN
The GMP Process Engineer position is to provide technical support and process ownership for GMP manufacturing operations supporting reagent production at our St. Paul facility. This role…
Added 15 mins ago
Software Engineer, Growth
Kalshi
New York City, NY
Kalshi Inc. seeks a Software Engineer, Growth, in New York, NY to be responsible for designing, developing, and maintaining user-facing systems and internal tools that enable customers to…
Added 15 mins ago
Process Engineer
ROCKWELL AUTOMATION INC
MEQUON, WI
Added 16 mins ago
Manufacturing Process Engineer Intern
PRO ACTIVE ENGINEERING
SUN PRAIRIE, WI
Added 16 mins ago
Process Engineer
CONWED PLASTICS LLC
NEW BERLIN, WI
Added 16 mins ago
Process Engineer
CONWED PLASTICS LLC
NEW BERLIN, WI

Okta

Technical Content Manager

NEW YORK, NY, United States

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.Technical Content ManagerAbout the RoleWe are seeking a seasoned Technical Engineer to serve in a specialized role focused on the quality, integrity, and AI readiness of our technical content. The Technical Content Manager is the definitive expert responsible for managing the complete lifecycle of knowledge assets within their domain. This hands-on role ensures all content-such as KBAs, videos, and other support content is technically accurate, easily readable, and optimized for maximum effectiveness across all self-service channels.Additionally, this position heavily leverages Okta's AI platform to innovate how we deliver support. You will build productivity tools, identify opportunities for AI Agents, and validate AI-generated responses (such as those from Okta's web chat agents) to continuously improve our knowledge delivery, enhance self-service, and drive down case volume. This position requires a commitment to data-driven content decisions, technical tool-building, and a collaborative approach to content validation, ensuring our support content remains a world-class resource.Key Responsibilities * Content Creation & Maintenance: Actively create, edit, and publish high-quality technical content (e.g., Knowledge Base Articles, video scripts, verified community responses) related to complex product issues and features in their area of expertise. * Case Deflection Analysis: Analyze data on top case drivers and identify opportunities for knowledge base articles to assist with customer self-service and reduce cases in these high-volume areas. * Accuracy Verification & Auditing: Conduct rigorous technical audits of existing support content to ensure 100% accuracy, alignment with product features, and adherence to content standards. * Content Optimization & AI Structuring: Structure and refine content for clarity, search, and LLM visibility. Ensure content is well-formed for efficient consumption by Large Language Models (LLMs) and other AI systems. * AI Prompt & Citation Optimization: Review AI prompts and validate responses, aggressively improving knowledge base articles as needed to increase AI citation share and accuracy. * AI Tool Development: Design, build, test, and deploy applications or tools that support Knowledge Management (KM) best practices using Okta's AI platform to assist with productivity, repetitive tasks, or analysis. Create all supporting documentation for these tools. * AI Agent Ideation: Proactively identify opportunities for AI Agents that can assist with or automate knowledge tasks. * AI Quality Validation: Review questions and answers from AI tools, such as our web chat agents. Rate and validate the outputs, providing improved, expertly crafted answers when appropriate to train and enhance the system. * SME Collaboration & Vetting: Serve as the content expert and collaborator, working closely with other Subject Matter Experts (SMEs), Product Managers, and Engineering teams to validate technical details and fill nuanced knowledge gaps. * Product Expertise: Proactively engage in product training and documentation review to maintain deep, current knowledge of new features, product roadmaps, and emerging best practices. * Best Practice Sharing: Collaborate across the Global Customer Support and broader Customer First organization to share insights on common content deficiencies and best practices for creating robust, usable knowledge.