Facilities Manager (Ojo Caliente)

Description The Facilities Manager oversees the Resort’s maintenance, security, engineering, and facilities operations, ensuring a safe, secure, and well-maintained environment for guests and employees. This role is responsible for maintaining resort infrastructure, coordinating repairs and improvements, overseeing preventative maintenance programs, and ensuring operational efficiency and regulatory compliance. Working closely with Resort leadership and other departments, the manager supports budgeting, procurement, inventory management, capital improvements, and guest experience initiatives while identifying opportunities for continuous improvement.

A commitment to gracious hospitality and the ability to respond calmly and professionally to emergencies and high-pressure situations are essential. This position requires flexibility, availability for on-call emergencies, and responsiveness to operational needs, including nights, weekends, and holidays. Maintaining a consistent management presence and fostering strong communication and accountability across all shifts are critical to the success of the department.

Responsibilities:

• Oversee daily facilities and maintenance operations, ensuring timely and effective responses to guest, employee, and operational needs
• Manage the resort's work order system, preventative maintenance programs, inventory, procurement, and departmental budgets
• Establish and maintain maintenance standards, safety protocols, standard operating procedures, and equipment documentation
• Oversee the maintenance and operation of hotel rooms, public spaces, buildings, and critical resort infrastructure
• Ensure compliance with applicable federal, state, and local regulations, including environmental, wastewater, and safety requirements
• Coordinate regulatory inspections, insurance audits, vendor relationships, energy management, and special projects
• Identify opportunities to improve operational efficiency, consistency, and the overall guest and employee experience
• Lead and oversee the Maintenance and Security teams, ensuring effective daily operations and a safe environment for guests, employees, and property
• Partner with Human Resources on recruitment, training, performance management, and employee development
• Provide ongoing coaching, direction, and support to build a knowledgeable, accountable, and service-oriented team
• Collaborate with resort leadership and department managers to address facility needs, communicate operational priorities, and support resort-wide initiatives
• Participate in safety, management, and guest experience improvement meetings
• Complete additional responsibilities assigned by resort leadership

Requirements

• Bachelor's degree in a related field preferred, or equivalent combination of education and experience
• Resort or hotel maintenance experience preferred, with at least three years of management or supervisory experience
• Hold a valid, unrestricted driver's license and ability to pass a driver's background check
• Strong technical knowledge of building maintenance, including general carpentry, plumbing, HVAC, and electrical systems
• Experience with preventative maintenance programs, work order systems, budgeting, inventory management, and regulatory compliance
• Ability to develop and implement operational procedures, improve administrative systems, and maintain accurate records
• Proficiency in Microsoft Office and web-based applications
• Strong leadership, organizational, problem-solving, and communication skills, with the ability to work effectively across all resort departments
• Ability to work independently, manage competing priorities, and maintain professionalism in a fast-paced environment
• English proficiency required; Spanish language skills preferred
• First Aid/AED certification required or willingness to obtain
• Certified Pool/Spa Operator (CPO) certification preferred
• Knowledge of wastewater systems, environmental regulations, building equipment, and mechanical systems preferred

Work Environment:

• Flexible availability to work weekdays, evenings/nights, weekends, and holidays as operational needs require
• Ability to work throughout the resort in indoor and outdoor environments, including walking, standing, climbing ladders, bending, kneeling, and performing other physical tasks
• Ability to lift, carry, push, and pull up to 50 pounds
• Ability to operate maintenance tools, equipment, and vehicles as required
• Must possess the manual dexterity, communication, and physical capabilities necessary to perform the essential functions of the position

A complete job description, including detailed responsibilities and qualifications, will be provided during the hiring process

This job summary is not intended to be all inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department.

Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

INDOSRHP