PT Care Manager

General Summary:

The Part-Time Care Manager provides approximately 25 hours per week of non-clinical case management and coordinated support for students experiencing heightened or complex concerns, including suicidal ideation, hospitalizations, significant medical issues, family deaths, and other extenuating circumstances. The Care Manager conducts student outreach and follow-up, coordinates referrals and support with campus and community partners, maintains appropriate case documentation, and assists students in navigating resources and returning to campus following significant disruptions. The position participates in the weekly Petrel Assessment and Care Team (PACT) meeting, supports the assessment and monitoring of higher-concern cases, and assists with outreach, educational programming, and prevention initiatives related to student well-being, behavioral intervention, and a campus culture of care.

Duties and Responsibilities:

• Conduct individualized assessments of PACT referrals to evaluate level of risk, and need for intervention
• Coordinate with cross-functional teams of support for students with complex needs, ensuring continuity of care and appropriate follow-up.
• Serve as a liaison between students, families, faculty, and university administrators in navigating complex or sensitive situations; interpret university policies and procedures, and guide stakeholders through appropriate processes.
• Assist students of concern in negotiating challenges that may impact their academic performance and progress.
• Share case responsibility on complex student care cases (ie, student death, natural disaster, hospitalization) under supervisory guidance during high volume case periods
• Initiate non-standard communications related to student care follow up, including official correspondence, alerts, and email notifications
• Design and coordinate workshops for faculty, staff, and students that strengthen awareness of student care practices
• Collaborate with campus and community partners to identify resources addressing housing insecurity, financial instability, and other issues affecting students’ basic needs.
• Other duties as assigned.

Professional Expectations

• Availability to work Tuesdays and attend the weekly 9:00–11:00 a.m. Petrel Assessment and Care Team meeting.
• Demonstrates professionalism through respectful communication, ethical conduct, accountability, and collaboration.
• Maintains composure and reliability in a dynamic environment, contributes to an inclusive workplace, and engages in continuous learning and improvement.

Qualifications

Qualifications, Knowledge, Skills and Abilities:

• Bachelor’s degree in social work, psychology, public health or related field.
• Experience with college students or individuals experiencing extenuating circumstances
• Experience with advising, conflict resolution, and crisis response.
• Experience in program development and execution
• Demonstrated commitment to inclusive excellence in student affairs practice and strategies to foster belonging
• Excellent verbal and written communication skills and customer service experience
• Excellent organization and administrative skills

Work Environment:

Normal use of office equipment, sitting at a desk, walking or standing, occasional lifting (<25 lbs). This position also requires work outside, including inclement weather unless there is an immediate risk to health and safety. Operation of campus vehicles or rentals may be required.

Nights and weekends may be required.

This position is part-time in person. Occasional remote work may be possible by request to a supervisor only if and when business operations permit. This position is not benefits-eligible and not eligible for overtime.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.