Summary THIS IS A 2-YR TERM POSITION NOT-TO-EXCEED 4 YEARS, WHICH MAY BE EXTENDED TO A MAXIMUM OF 10 YEARS BASED ON MANAGEMENT NEEDS.
This position is located in the Executive Office of the President, Office of Administration, Office of Chief of Information Technology (OAIT), serves as a senior technical leader responsible for planning, executing, and overseeing complex, high-risk, and high-visibility information technology initiatives.Duties THIS IS A 2-YR TERM POSITION NOT-TO-EXCEED 4 YEARS, WHICH MAY BE EXTENDED TO A MAXIMUM OF 10 YEARS BASED ON MANAGEMENT NEEDS.
As a Technical Program Manager (Salesforce) 2 Year Term, GS-2210-14, your typical work assignments may include the following:
- Serves as a technical advisor evaluating complex solutions, architectural tradeoffs, and risks; leads the end-to-end lifecycle management of high-impact IT projects from requirements definition and design through testing, deployment, and sustainment.
- Leads cross-functional project teams to develop comprehensive project plans, schedules, and milestones; utilizes appropriate delivery methodologies (Agile, Hybrid, Waterfall) to ensure seamless IT service transitions, platform upgrades, or new capability integrations.
- Plans and manages IT project and program budgets, including multi-year funding, cost estimates, and spend plans; tracks obligations, expenditures, and burn rates to support comprehensive IT budget formulation, execution, and reporting.
- Identifies, analyzes, and mitigates technical, cybersecurity, operational, and financial risks across IT initiatives; maintains risk registers and ensures strict compliance with federal IT security, privacy, records management, and data protection requirements.
- Communicates complex technical concepts clearly to both technical and non-technical audiences, building consensus and fostering collaboration across diverse engineering, product, cybersecurity, and mission teams.
- Ensures IT solutions directly align with enterprise architecture, security controls, records management, privacy requirements, and data governance standards.
- Translates organizational strategy and agency strategic plans into actionable IT roadmaps, modernization plans, and execution frameworks to improve system reliability, security, and efficiency.
- Establishes and monitors IT performance metrics, KPIs, and service level indicators to track project progress, system performance, and drive continuous improvement.
- Prepares and delivers concise, data-driven reports, briefings, and post-implementation reviews for senior leadership to facilitate strategic decision-making.
- Serves as a Contracting Officer's Representative (COR) for IT contracts, overseeing contractor performance, deliverables, and financial invoices in strict compliance with Federal Acquisition Regulations (FAR).
Qualifications
ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.
MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards.
SPECIALIZED EXPERIENCE: Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector.
BASIC REQUIREMENTS: Applicants must meet one of the following criteria listed below in order to meet the basic requirement for Technical Program Manager (Salesforce) 2 Year Term, 2210.
In addition to the specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
You may qualify at the GS-14 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-13 grade level in the Federal service or equivalent experience in the private sector, that demonstrates the following: 1. Managing IT projects and programs using Agile methodologies, including planning, coordinating, monitoring, and delivering technology initiatives; 2.Developing, documenting, prioritizing, and managing Agile work products, including user stories, epics, tasks, product backlogs, and sprint deliverables; 3. Developing and maintaining knowledge management artifacts, including technical documentation, project plans, process workflows, and status reports for technical and nontechnical audiences; 4. Managing Salesforce technology initiatives, including platform development, enhancements, integrations, and implementation activities; and 5. Overseeing Salesforce organization (org) administration, including platform configurations, user access, environments, system functionality, and operational maintenance.
Quality Rating Factor: Applicants who possess the following highly preferred, but not required, specialized experience may be considered exceptionally well-qualified and receive a higher ranking during the evaluation process. This experience must be clearly documented in your resume.
- Experience building, scaling, and managing enterprise-grade containerized solutions utilizing Docker and Kubernetes orchestrators.
- Demonstrated proficiency in implementing or leveraging code-generative and agentic AI models to optimize software development life cycles or automate complex tasks.
- Advanced understanding of configuring, maintaining, and troubleshooting automated action workflows and CI/CD pipelines to ensure seamless application deployment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education This position does not have an education requirement. How you will be evaluated This announcement remains open for applications until December 09, 2026, or until all positions are filled. However, priority will be granted to those applications received by November 24, 2026, at 11:59 PM EST. Applications will be evaluated roughly every 15 days.
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Budget Administration, Contracting/Procurement, Decision Support, Information Technology Performance Assessment, Planning and Evaluating, Project Management, Teamwork, and Technical Competence Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
Category Rating Procedures: If you meet the minimum qualifications, you will be placed in one of the following categories:
- Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
- Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.
- Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.
Assessment Process:
Structured Resume Review (SRR) Pass/Fail: Subject matter experts (SMEs) will evaluate your resume to assess your technical qualifications for the position, focusing specifically on the required specialized experience. They will only consider the first two pages of your resume, beginning with your work experience, and will not review any additional materials such as cover letters or links included in your resume. Candidates who successfully pass this structured resume review will advance to the next stage of the assessment process. How to apply To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents. The complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. If an application limit has been reached, the vacancy may close prior to the stated closing date.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. Please limit your resume to 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/. To ensure full consideration of your experience and education we encourage you to use the USAJOBS resume builder to prepare your resume or to guide you in preparing your resume. See http://www.usajobs.gov/Content/pdfs/Tutorials-Resume.pdf for more information.
PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. Uploaded documents may take up to one hour to clear the virus scan.
Human Resources WILL NOT modify or change any answers submitted by an applicant.
Application packages will NOT be accepted via mail. Due to security processes, mail delivery takes approximately 2-3 weeks to process at which time the vacancy announcement will be closed and no further consideration will be given to additional application packages.
Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/13095182. Other information Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, you must be a preference eligible or a Veteran separated after 3 years or more of continuous active service performed under honorable conditions.
Active Duty Military Members MAY apply under this announcement due to the Veterans Opportunity to Work (VOW) Act. You must submit a certification of expected discharge or release from active duty under honorable conditions along with your application for Federal employment. A certification is a document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days from the date of application. If selected, appointment eligibility requirements must be met prior to the effective date of appointment.
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx).
Interagency Career Transition Assistance Programs & Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/
Equal Employment Opportunity (EEO) Policy Statement: http://www.eeoc.gov/federal/index.cfm
Employment Information Resources - Resource Center: https://help.usajobs.gov/index.php/Main_Page
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternative Application.
