Claims Representative

Job Location: This position will be located at the MOPERM Office 3425 Constitution Court Jefferson City, MO

Why you’ll love this position:

MOPERM is a risk pool that offers property and casualty coverage to Missouri public entities. The Claims Representative position is a multi-line adjuster that investigates, evaluates, negotiates, and resolves liability, property, and auto claims settlements. The position manages litigated claim files and works closely with retained defense counsel to conclude the claim. The position is responsible for prompt and courteous customer service as well as maintaining well-documented claim files, ensuring files are reserved accurately, and reporting appropriate claims to reinsurance. The position requires being detailed oriented, the ability to multi-task, and written and verbal communication skills.

The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

• Adjust assigned liability, property and auto claims for MOPERM members from inception to conclusion
• Collect and review appropriate claim documentation
• Investigate and research to determine whether a claim is to be accepted or denied
• Evaluate and research applicable laws, policies, and procedures
• Serve as a liaison between MOPERM, its member(s), and assigned defense counsel in litigated claims
• Participate in mediation or claims resolution procedures
• Prepare loss reports upon request
• Prepare claim summaries and reports for MOPERM management and Board of Trustees
• Answer claim questions from members, agents and claimants
• Perform other duties as assigned, including assisting with phone coverage

Minimum Qualifications

• Either a bachelor’s degree or equivalent experience in insurance, risk management or related fields

Preferred Knowledge, Skills, and Abilities

• Ability to comprehend, apply, and communicate legal principles regarding public entity liability
• Strong verbal and written communication skills
• Knowledge of claims resolution/adjudication process

Lack of post‐secondary education will not be used as the sole basis denying consideration to any applicant.

Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position.

Authorization to work in the United States is a prerequisite of employment. The Office of Administration will not sponsor applicants for work visas.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

OARecruiters@oa.mo.gov