Jobs in the United States

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Safety Manager
Actalent
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Lead and support safety efforts on large construction projects, including data centers and campus projects, ensuring consistent application of safety standards.
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Senior GenAI Developer
Accenture Flex LLC Company
United States
- $50 to $60 USD / hour
As an AI / ML Engineer, you will be responsible for developing applications and systems that utilize artificial intelligence tools and cloud artificial intelligence services, ensuring…
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- $50 to $60 USD / hour
Support model risk management and regulatory review activities.
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NY
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Actalent
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- $105 USD / hour
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Assistant Project Manager
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San Ramon, CA
- $40 to $50 USD / hour
Support project managers with project scheduling, budgeting, and forecasting, including data analysis and project monitoring.
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Security Transport Coordinator - 1st Shift - Travel
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Claude, TX
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Network and Voice – Senior Team Lead
Corteva Agriscience LLC
Indianapolis, IN · Wilmington, DE · Des Moines, IA
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Distribution Center Lead
OmniCable
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- $30.25 to $34.77 USD / hour
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Residential Appraiser I
Salt Lake County
SALT LAKE CITY, UT
…employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great…
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Paraprofessional, Roving ,CL-30-27 REPOST; Deadline: November 9, 2026
Stanislaus Union School District
Modesto, CA
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Itinerant position. Will support a variety of paraprofessional positions such as: TK, Resource, Mod Severe. Behavioral support.
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Assistant Professor, Electrical and Instrumentation Technology (Tenure- Track)
Contra Costa Community College District
Martinez, CA
…and high-demand industries by teaching courses in electrical systems, automation, instrumentation, process control, troubleshooting, maintenance, and workplace safety.In addition to…
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Director of Technology Services
Rowland Unified
Rowland Heights, CA
- $159,604.08 to $180,538.08 USD / year
…utilization of computer hardware and software, telecommunications systems and related technology for the District's instructional and administrative needs; provides technical support for…
Added 1 min ago
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Dining Services Manager - Full Time
Brookdale Senior Living Inc.
Glendale, AZ
- Full-time
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers…
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AVD Steering Design Release Engineer
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…tomorrow’s standard - from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment…
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Compartment Integration Design Engineer – 2D/3D Math and VR/MR
General Motors LLC
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Senior Studio Design Quality Engineering
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Quality Admin
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Senior Program Analyst - Vaccine Management (Grant Funded)
City of San Antonio
San Antonio, TX
- $59,000.24 to $87,207.12 USD / year
Under direction, develops, analyzes, and evaluates the operations, processes, and systems related to a specific City or department program. Performs moderately complex professional tasks in…
Added 1 min ago
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Toddler Teacher
Cadence Education
Overland Park, KS
- $15.12 to $19.66 USD / hour
- Support a positive, inclusive classroom environment where children are treated with dignity, respect, and care.
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Toddler Lead Teacher
Cadence Education
West Bridgewater, MA
- $20 to $26 USD / hour
…requirements, and partner with families and team members to support each child’s growth and…
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Preschool Lead Teacher
Cadence Education
Franklin, MA
- $20.25 to $26.33 USD / hour
…requirements, and partner with families and team members to support each child’s growth and…
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Lead Preschool Teacher - UPK
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West Des Moines, IA
- $17 to $23.5 USD / hour
…requirements, and partner with families and team members to support each child’s growth and…

Odyssey

Parent Support Supervisor

Remote, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

WHY THIS WORK IS DIFFERENT

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home.

ABOUT THE ROLE

We're looking for a customer-obsessed, results-driven State Program Support Supervisor to lead the day-to-day operations and performance of our Customer Support team across one to two state programs.

In this role, you'll directly manage a team of 10–15 Support Specialists, ensuring they consistently deliver exceptional customer experiences while meeting operational and program-specific performance expectations. You'll be responsible for coaching and developing your team, managing daily workflows, monitoring key performance metrics, and proactively addressing challenges that could impact our customers or state program operations.

This is a hands-on leadership role that requires strong people management skills, operational discipline, and the ability to make informed decisions in a fast-paced environment. You'll serve as the primary point of accountability for the daily performance of your assigned programs, partnering closely with the Customer Support Manager to execute operational priorities, identify opportunities for improvement, and ensure a seamless support experience for the families we serve.

WHAT YOU'LL DO

OPERATIONAL MANAGEMENT & STATE PROGRAM PERFORMANCE

Oversee daily Customer Support operations for 1–2 assigned state programs across phone, chat, and email, ensuring operational efficiency and consistent service delivery.
Monitor and drive key performance metrics, including SLAs, CSAT, AHT, productivity, quality, schedule adherence, and backlog management.
Manage daily workloads, staffing coverage, and queues to meet performance targets and contractual service expectations.
Identify operational challenges, performance trends, and emerging risks, taking proactive action to drive improvements.
Partner with the Program Support Manager on staffing needs, operational priorities, and performance updates.

PEOPLE MANAGEMENT & TEAM DEVELOPMENT

Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement, and a customer-first culture.
Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team performance.
Set clear expectations and hold specialists accountable for productivity, quality, attendance, schedule adherence, and customer experience.
Address performance gaps through targeted coaching and improvement plans while recognizing strong performance.
Partner with Training and Quality Assurance to support onboarding, reinforce program knowledge, and ensure specialist readiness.

QUALITY, ESCALATIONS & RISK MANAGEMENT

Serve as the first point of escalation for complex customer issues, ensuring timely, accurate, and empathetic resolutions.
Monitor interaction quality, reinforce program policies, and identify opportunities to improve service consistency and compliance.
Collaborate with Quality Assurance on calibrations, coaching opportunities, and performance improvements.
Proactively identify and escalate operational risks, recurring issues, and high-priority concerns to the Program Support Manager.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

Identify and implement opportunities to improve operational efficiency, reduce unnecessary customer contacts, and enhance customer experience.
Partner with the Program Support Manager and cross-functional teams to execute process improvements and program initiatives.
Ensure specialists remain informed of policy changes, program updates, and operational procedures.
Share frontline insights, customer feedback, and process gaps to support continuous improvement across Support operations.

ABOUT YOU

3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Proven ability to lead, coach, and develop frontline teams in a high-volume, multichannel support environment.
Strong understanding of contact center KPIs, including SLAs, CSAT, AHT, quality, productivity, and schedule adherence.
Experience managing daily operations, balancing competing priorities, and consistently meeting performance targets.
Data-driven leader who leverages reporting and performance insights to identify opportunities and drive results.
Strong people management skills with the ability to motivate teams, deliver constructive feedback, and maintain accountability.
Excellent problem-solving, organizational, and communication skills, with the ability to navigate complex escalations.
Proactive, hands-on, and adaptable leader who thrives in fast-paced, evolving environments.
Collaborative and passionate about delivering exceptional customer experiences and expanding access to educational opportunities.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.

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More about this job

Skills

Customer service
Manage a team
Coaching
Support managers
Team leadership
Team building
Customer experience
Quality assurance
Onboarding
Risk management
Regulatory compliance
Process improvement
Collaboration
Reporting
Problem solving
Communication skills
Adaptability

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