Jobs in the United States

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Added 2 mins ago
Sr Program Manager
Aerospace
Clearwater, FL
As a Program Manager, Aerospace Defense and Space here at Honeywell, you will lead and manage defense munition programs within the aerospace sector, ensuring successful project execution…
Added 3 mins ago
Technical Support Analyst, Information Systems Specialist 5 (Pendleton/Madras) Multiple Positions
Department of Corrections
United States
…completion of a two (2) year accredited vocational training program in information technology AND two (2) years of information systems experience in technical…
Added 3 mins ago
Correctional Release Counselor, Entry Level Option (Wilsonville)
Department of Corrections
United States
…collaborative approach fosters rapport-building across various program disciplines, resulting in a holistic, systems-based model for working with each individual AIC. By focusing on…
Added 4 mins ago
CG
FOOD PRODUCTION MANAGER (FOOD MANUFACTURING)
Compass Group
LONGVIEW, TX
- $70,000 to $80,000 USD / year
The Food Production Manager (Ready-to-Eat Foods) is responsible for planning, directing, and coordinating daily production operations within a food manufacturing facility. This role ensures…
Added 8 mins ago
TC
Key Carrier Coordinator
TJX Companies
Buckeye, AZ
- $17.15 to $17.65 USD / hour
Acts as Manager on Duty adhering to company policy and procedure
Added 8 mins ago
CO
HVAC Mechanic DPW Building Complex Division
City of Racine
Racine, WI
- $32.39 to $41.65 USD / hour
We offer a great benefits package including medical, dental, pension program, HSA, and generous time off. City residents will earn a 4% differential on top of the hourly pay range. Learn…
Added 8 mins ago
Staff Technical Program Manager - Bench & HiL Ecosystem
General Motors LLC
Sunnyvale, CA · Warren, MI
We are seeking a Staff Technical Program Manager (TPM) - Bench & HiL Ecosystem to drive cross-functional execution, supplier management, and strategic delivery alignment across…
Added 9 mins ago
VI
Patient Access Lead, Full Time- Remote
Vivo Infusion
Remote, United States
- $28 to $30 USD / hour
- Full-time
Private Equity for the Greater Good - Company-wide Employee Ownership Program
Added 10 mins ago
Assistant Category Manager, Snacking
The Kroger Co.
Cincinnati, OH
Serve as a buyer of a discrete, smaller category with ultimate sign-off from the category manager (CM). Assist category managers with the tactical work in building assortments, managing…
Added 10 mins ago
Contract manager
Rolls-Royce
United States
Advising procurement and program teams on flow-down of U.S. government prime contract clauses into subcontracts and purchase orders.
Added 11 mins ago
Operations Manager
National Audubon Society, Inc. (C3)
Anchorage, AK
Reporting to the Vice President, Alaska, the Operations Manager provides high-level operational, administrative, and financial leadership for the Anchorage office and Audubon Alaska’s…
Added 13 mins ago
W
(USA) Optical Associate, Non-Certified – Sam’s Club. Full-Time. Reynoldsburg, OH. $20.00+ USD Hourly
Walmart
REYNOLDSBURG, OH
- $20 to $28 USD / hour
- Full-time
…occupational, and progressive lenses, using manual and digital systems. Performs frame adjustments and repairs and completes final inspection of eyewear prior to dispensing. Troubleshoots…
Added 13 mins ago
Business Systems Analyst Consultant
PNC
Strongsville, OH
…empowered to contribute to the company’s success. As a Business Systems Analyst Consultant within PNC’s Asset Management Group (AMG) organization, you will be based in Birmingham, AL,…
Added 13 mins ago
Detection & Investigation Associate: Outbound Zelle Fraud
PNC
Strongsville, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 13 mins ago
W
(USA) Lead, Operations (All Distribution/Fulfillment Centers) - Logistics
Walmart
Groveport, OH
- $26.95 to $30.45 USD / hour
…problems resolving delay issues to stay on schedule and using systems to audit progress and identify concerns early within a shift Helps resolve daytoday operational challenges by…
Added 13 mins ago
Staff Software Engineer, WarehouseOS
HOJ INNOVATIONS, INC
Salt Lake City, UT
…product direction, and partner with our Principal Technical Program Manager on sequencing, dependencies, and coordination across…
Added 13 mins ago
RN Clinical Lead - Intermediate Care (Mansfield)
OhioHealth
Mansfield, OH
…the design, development, implementation and evaluation of the program services within area of responsibility. The RN Clinical Leader assures quality, service, and satisfaction goals are…
Added 13 mins ago
ES Project Manager - BU
Republic Services
Canton, OH
Assists in the implementation of technical systems, software, or solutions.
Added 13 mins ago
Retirement Programs Representative III- IV - HR Executive Compensation & Retirement Programs - Akron
FirstEnergy Corp
Akron, OH
…includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated…
Added 13 mins ago
Product Manager - OEM/Heavy Civil
Trimble Inc
Dayton, OH
Empower the Future of Construction Tech: Senior Product Manager (OEM Solutions Focus) Ready to shape the technology that powers the world's leading construction machinery? Trimble is…
Added 13 mins ago
Program Manager (F-15)
DCS CORPORATION
Dayton, OH
Added 13 mins ago
Project Manager II
Riverside Research Institute
Dayton, OH
Project Manager II Location US-OH-Dayton ID 2026-4433 Category Process Management / Liaison / Program Support Position Type Full Time Salary Riverside Overview Riverside Research is an…
Added 13 mins ago
MANAGER-R&D - Section Manager - Ohio - Dayton, OH
Southwest Research Institute
Dayton, OH
Added 13 mins ago
Red Team Lead
Sherwin-Williams
Cleveland, OH
…defining, building, and leading the enterprise adversary emulation program. This role establishes strategy aligned to business risk and threat intelligence while overseeing execution of…
Added 13 mins ago
CC
Program Manager III - Nursing Education
Cleveland Clinic
Cleveland, OH
- $69,600 to $106,132.5 USD / year
The Program Manager III will provide strategic program management support across Nursing Education programs. This role will focus on higher-level program management, stakeholder support,…

Odyssey

Parent Support Supervisor

Remote, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

WHY THIS WORK IS DIFFERENT

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home.

ABOUT THE ROLE

We're looking for a customer-obsessed, results-driven State Program Support Supervisor to lead the day-to-day operations and performance of our Customer Support team across one to two state programs.

In this role, you'll directly manage a team of 10–15 Support Specialists, ensuring they consistently deliver exceptional customer experiences while meeting operational and program-specific performance expectations. You'll be responsible for coaching and developing your team, managing daily workflows, monitoring key performance metrics, and proactively addressing challenges that could impact our customers or state program operations.

This is a hands-on leadership role that requires strong people management skills, operational discipline, and the ability to make informed decisions in a fast-paced environment. You'll serve as the primary point of accountability for the daily performance of your assigned programs, partnering closely with the Customer Support Manager to execute operational priorities, identify opportunities for improvement, and ensure a seamless support experience for the families we serve.

WHAT YOU'LL DO

OPERATIONAL MANAGEMENT & STATE PROGRAM PERFORMANCE

Oversee daily Customer Support operations for 1–2 assigned state programs across phone, chat, and email, ensuring operational efficiency and consistent service delivery.
Monitor and drive key performance metrics, including SLAs, CSAT, AHT, productivity, quality, schedule adherence, and backlog management.
Manage daily workloads, staffing coverage, and queues to meet performance targets and contractual service expectations.
Identify operational challenges, performance trends, and emerging risks, taking proactive action to drive improvements.
Partner with the Program Support Manager on staffing needs, operational priorities, and performance updates.

PEOPLE MANAGEMENT & TEAM DEVELOPMENT

Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement, and a customer-first culture.
Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team performance.
Set clear expectations and hold specialists accountable for productivity, quality, attendance, schedule adherence, and customer experience.
Address performance gaps through targeted coaching and improvement plans while recognizing strong performance.
Partner with Training and Quality Assurance to support onboarding, reinforce program knowledge, and ensure specialist readiness.

QUALITY, ESCALATIONS & RISK MANAGEMENT

Serve as the first point of escalation for complex customer issues, ensuring timely, accurate, and empathetic resolutions.
Monitor interaction quality, reinforce program policies, and identify opportunities to improve service consistency and compliance.
Collaborate with Quality Assurance on calibrations, coaching opportunities, and performance improvements.
Proactively identify and escalate operational risks, recurring issues, and high-priority concerns to the Program Support Manager.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

Identify and implement opportunities to improve operational efficiency, reduce unnecessary customer contacts, and enhance customer experience.
Partner with the Program Support Manager and cross-functional teams to execute process improvements and program initiatives.
Ensure specialists remain informed of policy changes, program updates, and operational procedures.
Share frontline insights, customer feedback, and process gaps to support continuous improvement across Support operations.

ABOUT YOU

3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Proven ability to lead, coach, and develop frontline teams in a high-volume, multichannel support environment.
Strong understanding of contact center KPIs, including SLAs, CSAT, AHT, quality, productivity, and schedule adherence.
Experience managing daily operations, balancing competing priorities, and consistently meeting performance targets.
Data-driven leader who leverages reporting and performance insights to identify opportunities and drive results.
Strong people management skills with the ability to motivate teams, deliver constructive feedback, and maintain accountability.
Excellent problem-solving, organizational, and communication skills, with the ability to navigate complex escalations.
Proactive, hands-on, and adaptable leader who thrives in fast-paced, evolving environments.
Collaborative and passionate about delivering exceptional customer experiences and expanding access to educational opportunities.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.

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More about this job

Skills

Customer service
Manage a team
Coaching
Support managers
Team leadership
Team building
Customer experience
Quality assurance
Onboarding
Risk management
Regulatory compliance
Process improvement
Collaboration
Reporting
Problem solving
Communication skills
Adaptability

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