Jobs in the United States

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Added 2 mins ago
Senior GIS Analyst / Team Lead
BAE Systems
Hill AFB, UT
Technical Leadership: Provide mentorship to junior GIS technicians and act as the primary point of contact for all geospatial queries within the program.
Added 3 mins ago
Leadership Development Senior Specialist
Mars Wrigley Confectionery UK (SLO, WAL, ISB & PAD)
United States
Mars is committed to cultivating world-class leadership that drives the future success of the business. This role plays a key part in that commitment by supporting the development and…
Added 4 mins ago
RA
Senior TPM - Industrial Programs
Rhoda AI
Mountain View,, CA
- $175,000 to $250,000 USD / year
You are the connective tissue between hardware development, supply chain, certification, and commercial launch. You ensure that quality, readiness, and compliance standards are met at every…
Added 4 mins ago
RA
Senior TPM - Software & Controls
Rhoda AI
Mountain View,, CA
- $175,000 to $250,000 USD / year
This is a deeply technical leadership role. You are expected to engage substantively with engineers, understand architecture tradeoffs, surface risk early, and hold the program to a high…
Added 6 mins ago
General Manager, FSP Operations
Parexel
Bismarck, ND
…continuous improvement. Ensure team members exceed productivity and quality metrics while meeting personal development…
Added 6 mins ago
Sr Director, Royalty and Product Finance Management (Remote)
Cengage Group
Fargo, ND
7+ years of professional experience, including corporate, team, and program leadership. Must have experience in a professional services organization (consulting, private equity, investment…
Added 6 mins ago
Senior Product Manager (Remote)
GovCIO
Bismarck, ND
…implementation and testing, supporting FHIR data governance and data quality/pipeline efforts along the way. This role manages budgets, schedules, and status reporting; resolves issues to…
Added 6 mins ago
West Coast Business Development Director, Advanced Therapies (Cell and Gene Therapy)
Fujifilm
Bismarck, ND
5+ years in senior-level business development, account management, or program management within biopharma/CDMO, with a track record of closing complex, multi-stakeholder deals.
Added 6 mins ago
Account Management Director, Advanced Therapies (Cell and Gene Therapy)
Fujifilm
Bismarck, ND
5+ years of senior‑level experience in biopharma/CDMO (account management, business development, or program management) with a track record of growing complex, multi‑site accounts.
Added 6 mins ago
Senior Director, Learning & Development
Indeed
Bismarck, ND
We're looking for a high-energy, strategic leader to join our Learning and Development leadership team and shape how our global field teams (Sales, Client Success, and SBS) learn, grow, and…
Added 6 mins ago
Business Development Director, Advanced Therapies (Cell and Gene Therapy)
Fujifilm
Bismarck, ND
5+ years in senior-level business development, account management, or program management within biopharma/CDMO, with a track record of closing complex, multi-stakeholder deals.
Added 6 mins ago
PN
Senior Databricks Engineer
Pacific Northwest National Laboratory
Bismarck, ND
- $133,100 USD / year
…area of scientific research or other function, with its own leadership team and dedicated…
Added 6 mins ago
Associate Director, Clinical Pharmacology
Bausch + Lomb
Bismarck, ND
…our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100…
Added 6 mins ago
Software Engineering, Team Manager
Pearson
Bismarck, ND
…and Test Delivery in United States. You will combine people leadership, delivery oversight, technical judgement and responsible AI adoption to strengthen team performance and customer…
Added 6 mins ago
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Mechanical Superintendent - AI Data Center
Actalent
Bismarck, ND
- $100,000 to $180,000 USD / year
…gigawatt-scale future expansion programs Training and professional development opportunities, including leadership and industry certifications Employee assistance program (EAP) Relocation…
Added 6 mins ago
C
AI Program Manager
CAI
Bismarck, ND
- $80 to $90 USD / hour
Provide program-level reporting on status, risks, dependencies, and value realization to senior leadership
Added 6 mins ago
Executive Assistant, Product Marketing (Remote)
CrowdStrike
Bismarck, ND
Help establish and manage the operating rhythm for the Product Marketing organization, including leadership meetings, staff meetings, all-hands, planning sessions, and recurring business…
Added 7 mins ago
PN
Data Scientist 3
Pacific Northwest National Laboratory
Bismarck, ND
- $140,200 USD / year
…area of scientific research or other function, with its own leadership team and dedicated…
Added 7 mins ago
LN Concerts, Production Manager
Live Nation Worldwide, Inc.
Wallingford, CT
…adapt to fast-paced, changing environments while maintaining quality and demonstrating exemplary leadership and teamwork. The candidate will be directly responsible for managing 75+ shows…
Added 8 mins ago
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Director, Platform Software Engineering
Oracle
United States
- $122,500 to $355,400 USD / year
Product Leadership: Lead and inspire multiple Product Engineering teams responsible for the development and success of Oracle’s CAAD products, including AI-powered healthcare solutions.
Added 8 mins ago
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Program Manager 4
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
Detail oriented and relentless Principal Program Manager who are comfortable to roll up the sleeve to dive deep with engineers to create execution plans, identify dependencies and…
Added 9 mins ago
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Physician Leadership Opportunity - Value Based Primary Care
HarmonyCares
UNAVAILABLE
- $260,000 to $285,000 USD / year
Candidates interested in physician leadership with HarmonyCares are encouraged to apply, even if they are not currently searching within a specific geographic market. Our Talent Acquisition…
Added 10 mins ago
General Manager, 3rd Party Vendor Management
Ontra
Remote, United States
- Company-sponsored learning and development resources, department budgets for professional development, and a robust onboarding program
Added 10 mins ago
EC
Director of Health Administration
ENCOMPASS COMMUNITY SERVICES
Santa Cruz, CA
- $100,000 to $140,000 USD / year
The Director of Health Administration is part of the Encompass program leadership team and works in close collaboration with other Service Area Directors and the agency’s Medical Director…
Added 10 mins ago
WC
Mortgage Loan Compliance Analyst
Wings Credit Union
Colorado Springs, CO
- $34 to $40 USD / hour
…effective mortgage lending practices. Partnering with Compliance leadership and Senior Mortgage Loan Compliance Analysts, this position provides independent review of mortgage loan quality,…

Odyssey

Parent Support Supervisor

Remote, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

WHY THIS WORK IS DIFFERENT

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home.

ABOUT THE ROLE

We're looking for a customer-obsessed, results-driven State Program Support Supervisor to lead the day-to-day operations and performance of our Customer Support team across one to two state programs.

In this role, you'll directly manage a team of 10–15 Support Specialists, ensuring they consistently deliver exceptional customer experiences while meeting operational and program-specific performance expectations. You'll be responsible for coaching and developing your team, managing daily workflows, monitoring key performance metrics, and proactively addressing challenges that could impact our customers or state program operations.

This is a hands-on leadership role that requires strong people management skills, operational discipline, and the ability to make informed decisions in a fast-paced environment. You'll serve as the primary point of accountability for the daily performance of your assigned programs, partnering closely with the Customer Support Manager to execute operational priorities, identify opportunities for improvement, and ensure a seamless support experience for the families we serve.

WHAT YOU'LL DO

OPERATIONAL MANAGEMENT & STATE PROGRAM PERFORMANCE

Oversee daily Customer Support operations for 1–2 assigned state programs across phone, chat, and email, ensuring operational efficiency and consistent service delivery.
Monitor and drive key performance metrics, including SLAs, CSAT, AHT, productivity, quality, schedule adherence, and backlog management.
Manage daily workloads, staffing coverage, and queues to meet performance targets and contractual service expectations.
Identify operational challenges, performance trends, and emerging risks, taking proactive action to drive improvements.
Partner with the Program Support Manager on staffing needs, operational priorities, and performance updates.

PEOPLE MANAGEMENT & TEAM DEVELOPMENT

Lead, coach, and develop a team of 10–15 Support Specialists, fostering accountability, engagement, and a customer-first culture.
Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team performance.
Set clear expectations and hold specialists accountable for productivity, quality, attendance, schedule adherence, and customer experience.
Address performance gaps through targeted coaching and improvement plans while recognizing strong performance.
Partner with Training and Quality Assurance to support onboarding, reinforce program knowledge, and ensure specialist readiness.

QUALITY, ESCALATIONS & RISK MANAGEMENT

Serve as the first point of escalation for complex customer issues, ensuring timely, accurate, and empathetic resolutions.
Monitor interaction quality, reinforce program policies, and identify opportunities to improve service consistency and compliance.
Collaborate with Quality Assurance on calibrations, coaching opportunities, and performance improvements.
Proactively identify and escalate operational risks, recurring issues, and high-priority concerns to the Program Support Manager.

PROCESS IMPROVEMENT & CROSS-FUNCTIONAL COLLABORATION

Identify and implement opportunities to improve operational efficiency, reduce unnecessary customer contacts, and enhance customer experience.
Partner with the Program Support Manager and cross-functional teams to execute process improvements and program initiatives.
Ensure specialists remain informed of policy changes, program updates, and operational procedures.
Share frontline insights, customer feedback, and process gaps to support continuous improvement across Support operations.

ABOUT YOU

3+ years of customer support or contact center experience, including 1–2 years in a team lead or supervisory role.
Proven ability to lead, coach, and develop frontline teams in a high-volume, multichannel support environment.
Strong understanding of contact center KPIs, including SLAs, CSAT, AHT, quality, productivity, and schedule adherence.
Experience managing daily operations, balancing competing priorities, and consistently meeting performance targets.
Data-driven leader who leverages reporting and performance insights to identify opportunities and drive results.
Strong people management skills with the ability to motivate teams, deliver constructive feedback, and maintain accountability.
Excellent problem-solving, organizational, and communication skills, with the ability to navigate complex escalations.
Proactive, hands-on, and adaptable leader who thrives in fast-paced, evolving environments.
Collaborative and passionate about delivering exceptional customer experiences and expanding access to educational opportunities.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request.

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More about this job

Skills

Customer service
Manage a team
Coaching
Support managers
Team leadership
Team building
Customer experience
Quality assurance
Onboarding
Risk management
Regulatory compliance
Process improvement
Collaboration
Reporting
Problem solving
Communication skills
Adaptability

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